Ed Miller

Ed Miller Email and Phone Number

Director of Technology and Innovation at City of Gulf Breeze @ City of Gulf Breeze
Ed Miller's Location
Gulf Breeze, Florida, United States, United States
Ed Miller's Contact Details

Ed Miller personal email

About Ed Miller

Technology Consultant for State, County, Utility, Tax, and Municipal issues. Management: Twenty years’ experience managing people and resources. IT Director assures technology systems & services are operational for Fire Department, Water, Natural Gas, Garbage, Sewer, Public Works, Code Enforcement, Parks & Recreation, Administration, Police Department, Community Services, Finance, Customer Service and Golf Course. The IT Director is responsible for hands-on technical work and management overseeing the technical resources including communications, local and wide area networks, servers, centralized software systems and individual work stations for 150 users. Cyber Security: 15 years of experience specializing in Training, Analysis, Firewalls, Email Penetration, Social Engineering Hacking, Phishing, Vishing, Best Practices for Organizational Cyber Security, and Implementation of Essential Security Controls.Business Intelligence / Analytics: 10 years’ experience Web Analytics Analyst tracking media, web usage, traffic metrics, content analytics, social analytics, mobile analytics, conversion analytics, advertising analytics using Google Business, Google Trends, Google Analytics, Twitter Analytics, Facebook Analytics, Hootsuite Analytics.Experienced in pioneering and implementing state-of-the-art communications and technology infrastructure to empower a newly established police department and fire department for efficient and effective operations.Hundreds of hours in planning and years of research to make a seamless and flawless migration and transition for the Customer Service and Utility Billing Department.Implemented remote cyber resources and administration of remote workers months prior to COVID-19 Pandemic limiting downtime of staff and lessening the loss of business continuity for the City of Gulf Breeze.Migrated 120 Polycom VOIP users from a state HVS system to a national HVS system. Created and deployed an opensource broadcasting system to Livestream critical municipal and administrative meetings saving the City of Gulf Breeze thousands of dollars in annual costs.Saved county government over $400,000 and the state of Florida over 2 million dollars as a Learning Management System LMS IT Project Manager by coordinating implementation of cloud learning management system by building from the ground up a digital learning management system, curriculum, courses for over 1,600 personnel for usage in web, desktop, and mobile to educate county and state personnel.

Ed Miller's Current Company Details
City of Gulf Breeze

City Of Gulf Breeze

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Director of Technology and Innovation at City of Gulf Breeze
Ed Miller Work Experience Details
  • City Of Gulf Breeze
    Director Of Technology And Innovation
    City Of Gulf Breeze Oct 2019 - Present
    Gulf Breeze, Fl, Us
    IT Director assures technology systems & services are operational for Fire Department, Water, Natural Gas, Garbage, Sewer, Public Works, Code Enforcement, Parks & Recreation, Capital Trust Agency, Administration, Police Department, Community Services, Finance & Customer Service.Cisco Meraki Products, WatchGuard Security, Dell & HP Servers, Microsoft Office 365 Suite, WordPress, Synology, Windows 10, Windows Server, Linux, Android, iOS, Google Suite, Datto, Analytics, Metrics, VMware, BS&A, MFN2, AT&T Firstnet, DMS, Polycom VOIP1. Maintains all information technology systems with hands-on activities or consultants/contractors.2. Identifies and ensures the continuous operation of mission-critical operations. This includes day to day responsibility to maintain and ensure the optimal performance of servers and networks.3. Assists in the planning and implementation of additions, deletions and major modifications to the City’s infrastructure.4. Develops and implements network security at the regional level.5. Develop, review and certify all back-up and disaster recovery plans and procedures.6. Ensure continuing certification of compliance with PCI and other industry standards.7. Oversees the administration and maintenance of the company's infrastructure, and directs staff, consultants and contractors as necessary.8. Oversees the administration of the City's WAN.9. Manages and develops upgrades to the company's internal telephone system.10. Oversees all telephone changes, including routing for seating assignments.11. Oversees all help desk activities and requests12. Builds and maintains vendor relationships and manages the purchase of hardware and software products.13. Manages the purchasing of all software, hardware and other IT supplies.14. Ensures that City assets are maintained responsibly.
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  • City Of Gulf Breeze
    Social Media Manager
    City Of Gulf Breeze Nov 2017 - Present
    Gulf Breeze, Fl, Us
    Can execute with experience in Information Technology, Cyber Security, Marketing, Analytics, Design, Videography, Editing, Copy Writing, Social Media, Instructor & Presenter, Sales.-Principles, practices and methods of social media.-Practices and principles of public information.-Public relations and marketing.-Basic copyright laws applicable to design work and creative properties.-Design and electronic pre-press processes and experience with typography, color, conceptual thinking. -Print layout, digital production, and post-production.-Emergency public information policies.-Translate communication needs into products that are thoughtful, highly organized, logical, and easy to digest.-Digital photography & photo editing.-Digital Videography and editing.- SEO Optimizer.- Web Administrator for cityofgulfbreeze.us utilizing WordPress.- Designs and updates City's wordpress website, cityofgulfbreeze.us.- Web Analytics Analyst tracking media, web usage, traffic metrics, content analytics, social analytics,mobile analytics, conversion analytics, advertising analytics using Google Places, Google Trends and Google Analytics.- Media Videography Design producing over 160 PSA spots for customers online.- Social Media Manager for social media network for City utilizing Facebook, Twitter, Youtube,Instgram, WordPress, YouTube, LinkedIn, Pinterest, Tumblr, FourSquare, Vimeo, NIXEL, Nextdoor and supporting applications such as HootSuite, twittercounter, Klout, Tweetdeck, Tiny URL, Pagemodo, Infogram, Canva, Shortstack & Adobe Spark.- Marketing Designer for mailers, web pages, email newsletters, marketing materials and promotionals.- QR designer.
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  • City Of Gulf Breeze
    Manager Of Technology And Innovation
    City Of Gulf Breeze Jan 2017 - Oct 2019
    Gulf Breeze, Fl, Us
    IT Manager assures technology systems & services are operational for Fire Department, Water, Natural Gas, Garbage, Sewer, Public Works, Code Enforcement, Parks & Recreation, Administration, Police Department, Community Services, Finance and Customer Service. The IT Manager is responsible for hands-on technical work and management overseeing the technical resources including communications, local and wide area networks, servers, centralized software systems and individual workstations for 150 users. The manager’s priority is to support top-notch customer service by providing reliable systems for those team members that deal directly with customers and citizens.1. Maintains all information technology systems with hands on activities or consultants/contractors.2. Identifies and ensures continuing operation of mission critical operations. This includes day to day responsibility to maintain and ensure optimal performance of servers and network.3. Assists in the planning and implementation of additions, deletions and major modifications to the City’s infrastructure.4. Develops and implements network security at the regional level.5. Develop, review and certify all back-up and disaster recovery plans and procedures.6. Ensure continuing certification of compliance with PCI and other industry standards.7. Oversees the administration and maintenance of the company's infrastructure, and directs staff, consultants and contractors as necessary.8. Oversees the administration of the City's WAN.9. Manages and develops upgrades to the company's internal telephone system.10. Oversees all telephone changes, including routing for seating assignments.11. Oversees all help desk activities and requests12. Builds and maintains vendor relationships and manages the purchase of hardware and software products.13. Manages the purchasing of all software, hardware and other IT supplies.14. Ensures that City assets are maintained responsibly.
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  • Native Network Information Support Services
    Digital Content Producer / It Consultant Pro Bono
    Native Network Information Support Services Apr 2009 - Present
    IT Consultant; April 2009 - PresentNative Network Information Support Services- Provides IT support for hardware, software and networking issues to Indigenous Native American Tribes for non-profit.- Web page developer and administrator.- Provides Business Intelligence, Web Analytics Advertising and Social Media analytics.- Provides Multi-Media Design and Marketing for still and motion media.- Political IT Consultant.- Content Creator: Web, Social Media, Video, Press Release, Branding.
  • Teksystems
    It Helpdesk Technician
    Teksystems Oct 2016 - Dec 2016
    Hanover, Md, Us
    - Provides comprehensive, timely, accurate guidance, and technical support assisting over 6,000 staff and customers in use of technology hardware, software, web applications, email for Ascension Health Care for Sacred Heart, Pensacola region.- Providing tier 2 support- Troubleshooting hardware and software- Password resets- Email issues- Windows 7 support- Microsoft Office support- Creating application user IDs- Printer support- Server support- Web Applications Support
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  • Okaloosa County Tax Collector
    Information Technology Specialist
    Okaloosa County Tax Collector Jan 2012 - Aug 2016
    Shalimar, Fl, Us
    - Provides comprehensive, timely, accurate guidance, and technical support assisting approximately 80 staff in use of technology hardware, software, web applications, and Exchange email at six office locations.- Web Administrator for OkaloosaTax.com utilizing WordPress.- Support, maintain, troubleshoot and repair hardware, software and networking problems;- Perform network trouble shooting including switches, bridges, routers and WAN technologies.- Monitor and maintain daily operations of the Tax Collector’s e-mail system, proxy server, Barracudafirewalls, spam, web filter, and data servers. LMS cloud server admin.- Designs and updates Tax Collector’s wordpress website,OkaloosaTax.com.- Web Analytics Analyst tracking media, web usage, traffic metrics, content analytics, social analytics,mobile analytics, conversion analytics, advertising analytics using Google Places, Google Trends and Google Analytics.- Utilize Windows 7, Windows XP Pro, Windows Server 2003 to 2008, Q-flow, Tax-Sys, Ubuntu, Google Office, Sharepoint server.- LMS IT Project Manager responsible for coordinating implementation of cloud learning management system by beta testing web, desktop, and mobile device usage.- Media Design Manager producing PSA spots for customers for in house and online utilizing Camtasia & HitFilm Pro.- Social Media Manager for social media network for county organization utilizing Facebook, Twitter,Google+, WordPress, YouTube, Scribd, LinkedIn, Pinterest, Tumblr, FourSquare, Vimeo, Shortstack, andperipheral applications such as HootSuite, twittercounter, Klout, Tweetdeck, Tiny URL, Pagemodo, Canva.- Marketing Designer for mailers, web pages, marketing materials and promotionals.- Augmented Reality and QR designer.- App Developer for Android OS, Apple iOS and HTML5, created app for customers and staff.
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  • Avg
    Technical Support Specialist
    Avg Sep 2007 - Dec 2011
    Prague, Cz
    - Achieve high levels of productivity via inbound and outbound phone calls, emails, and direct customer chat. Also provide remote support via GoToAssist Corporate software and phone calls in a Call Center Environment.- Provide Tier 1 and 2 technical support for Internet Security company supporting 3,000+ customers throughout the US and abroad; providing billing support, educating customers about our software, and configuring settings beyond the customer’s abilities.- Troubleshoot hardware, software, and network issues for Windows XP, Vista, 7 and Mac OSX 10.5 & 10.6. - Document and escalate issues through RightNow and Parature Customer Support Software, maintaining communication with support team and customers in order to resolve issues in a timely manner.- Resolved customer PC security, firewall and internet issues for end users.- Utilized strong analytical skills to identify and diagnose moderate to complex problems and implement solutions rapidly and effectively for software and connectivity issues.- Used advanced troubleshooting to connect to POTS, satellite, DSL, wireless broadband, and LAN.- Provided technical knowledge in the relationship of software applications, hardware, networks and software to end users. - Configured routers, hub, switches and modems, mobile devices to establish connectivity working with security software. Utilized Parature CRM, RightNow CRM, Mitel 4.1 Voip, BAM.
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  • Jacobs Technology
    Customer Service Representative
    Jacobs Technology Sep 2009 - Sep 2010
    Dallas, Tx, Us
    - Contractor to Airman & Family Readiness Center, Eglin AFB, for upkeep of existing desktops, laptops, routers, and printers.- Provides comprehensive, timely, accurate guidance and assistance and performs technical support assignments assisting approximately 20 staff and average of 50 daily customers in use of technology hardware, software, web applications and audio visual equipment.- Coordinates development of training for A&FRC personnel to ensure automated systems are used to the fullest extent (e.g. Discovery Resource Room, copier/fax machine, Kiosk, electronic messaging boards, web resources, presentation equipment, audio visual equipment).- Social Media Manager for social media network for center utilizing Facebook, Twitter, and peripheral applications such as HootSuite, Tweetdeck. - Utilizes the following software: Windows Vista US Air Force Standard Desktop Configuration, Windows Vista Business, Windows XP Pro.
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  • Compucom
    Technical Support Associate
    Compucom Jul 2009 - Aug 2009
    Fort Mill, Sc, Us
    A national roll-out to upgrade/replace existing desktops, laptops, routers, switches and printers for approximately 100 users.- Performed data migration from old equipment to new equipment and ensured functionality for customers afterwards. - Utilized the following software Windows Vista Business, Windows XP Pro, Windows 2000, DOS and Citrix GoTo Assist Remote Desktop.
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  • Siemens Industry Us
    Pc/Printer Technician
    Siemens Industry Us Apr 2009 - May 2009
    Munich, De
    Worked under short-term contract for Siemens IT for the Synovus Financial Services Panhandle - Upgraded/replaced networked multi-functional Lexmark printing devices.- Utilized Novell Apps, Windows XP Pro, Windows Server 2003, Citrix Go to Assist.
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  • Csc
    It Consultant
    Csc Feb 2009 - Apr 2009
    Global, Us
    Contract was to upgrade/replace existing desktop and laptop units for approximately 122 users. - Inventoried existing units for replacement, setting up new units to user specifications. - Deployed the units to assigned users. Provided followup technical assistance.- Set up mutil-function printers and ensured quality assurance process for desktop hardware, software, network and printer deployment. Utilized Lotus Notes 8, Windows XP Pro.
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  • Pitney Bowes
    Field Product Specialist
    Pitney Bowes Sep 2006 - Oct 2007
    Stamford, Ct, Us
    - Managed and operated three-state work area. Solved customer equipment issues to install, repair and maintain cutting-edge digital and electronic equipment for businesses. Utilized strong electromechanical to advanced electronics skills to troubleshoot and repair defects or user error. - Applied comprehensive technical knowledge to solve complex problems by interpreting manufacturers’ manuals or similar documents. Work required familiarity with the inter-relationships of circuits and judgment in planning work sequence and in selecting tools and testing instruments.
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  • Sun Rays
    Owner / Manager
    Sun Rays Sep 1999 - Jun 2005
    - Established and operated four businesses with over 7,000 clients and 12 employees, generating combined revenue of over $200,000 annually. Managed all daily business operations, including customer support, bookkeeping, merchandising, marketing and IT administration. - Actively involved in store operations, hiring, training, sales, customer development. Six years retail.- Created and maintained a computer network used to operate and control high and low voltage peripheral equipment. Implemented software that uses client data for retail management and marketing. Installed and maintained all computer hardware and software systems used in business operations.
  • United States Navy
    Naval Instructor
    United States Navy Jan 1993 - Jan 2000
    Washington, Dc, Us
    Instructor (NEC 9502)Directs teaching/learning activities in schools training centers and selected reserve units. Writes learning objectives prepares test items evaluates instructional materials and the results of instruction and counsels students on academic learning problems.
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  • United States Navy
    Aerospace Physiology Technician Hm-8409
    United States Navy Sep 1988 - Jan 2000
    Washington, Dc, Us
    Provided instruction to aviation and non-aviation personnel in aeromedical aspects of flight, in-flight visual problems, spatial disorientation, emergency egress systems, personal life support equipment, and water survival techniques. Performed the duties of an inside instructor/observer on hypobaric chamber flights. Operates and maintains training devices peculiar to the aviation physiology and aviation water survival training programs. Performed the administrative duties required of the Aviation Physiology Training Units. Assisted in the fleet introduction and evaluation of aviator's personal and survival equipment.Classes Taught: Aviation Physiology, Human Factors, Oxygen Equipment, Low-Pressure Chamber, Sensory Physiology, Night Vision, Survival First Aid, Aviation Life Support Equipment, Egress, Ejection Seats, Water Survival, Rescue Procedures, Parachute Descent, Supplemental Emergency Breathing Device (SEBD), Extended Sea Survival, Underwater Egress, Multi Spatial Disorientator Demonstrator
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Ed Miller Skills

Windows Server Troubleshooting Windows 7 Technical Support Active Directory Networking Security Servers Microsoft Exchange System Administration Vpn Hardware Computer Hardware Dns Firewalls Routers Switches Sharepoint Operating Systems Help Desk Support Windows System Deployment Software Installation Citrix Network Administration Vmware Os X Linux Windows Vista Tcp/ip Laptops Printers Dhcp Antivirus Server Administration Virtualization Comptia Visio Ubuntu Workstations Wireless Networking Vmware Workstation Fedora Virtualbox Streaming Media Remote Desktop Lan Wan Lotus Notes A Certified

Ed Miller Education Details

  • Chaminade University Of Honolulu
    Chaminade University Of Honolulu
    General Studies And Humanities
  • New Horizons Computer Learning Centers
    New Horizons Computer Learning Centers
    Vendor/Product Certification
  • Belfry High School
    Belfry High School

Frequently Asked Questions about Ed Miller

What company does Ed Miller work for?

Ed Miller works for City Of Gulf Breeze

What is Ed Miller's role at the current company?

Ed Miller's current role is Director of Technology and Innovation at City of Gulf Breeze.

What is Ed Miller's email address?

Ed Miller's email address is ed****@****hoo.com

What schools did Ed Miller attend?

Ed Miller attended Chaminade University Of Honolulu, New Horizons Computer Learning Centers, Belfry High School.

What skills is Ed Miller known for?

Ed Miller has skills like Windows Server, Troubleshooting, Windows 7, Technical Support, Active Directory, Networking, Security, Servers, Microsoft Exchange, System Administration, Vpn, Hardware.

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