.- Responsible for the services area (Consulting, Development and Customer Support), acting from support in Pre-Sale, delivery and Maintenance areas;.- Definition of Requirements of Brazilian Location;.- Customer Relationship;.- Needs Analysis and Definition of Resource Allocation;.- Supervision Control of projects in progress;.- Report directly to shareholders on the results;.- Supervise support activities and ensure customer satisfaction;-. Implementation of tools for continuous improvement (CRM, Dashbord, and other);.- Responsible for the I.T. Corporate area (Servers and infrastructure);.- Recruitment, selection and training plan for new resources;.- Project Management and team management;.- Since 2001, Specialized in Microsoft Dynamics ERP as Project Management, consultant and developer;.- Experience in several areas: Treasury, accounting, trade, costing, tax, IT, facilities and HR domain, budget, forecast, internal controls;