Ed Neumann C.H.A.M. Email & Phone Number

Saginaw, Michigan, Us

Livonia, Mi, Us

Pittsburgh, Pa, Us

Senior Director Revenue Cycle at WCA Hospital. Overseeing the hospital Revenue Cycle in Patient Financial Services and Patient Access. WCA, as a regional medical center, will be the first choice of all stakeholders with a commitment to quality, independence, fiscal integrity, innovation and collaborationChartered in 1885, the Woman's Christian Association of New York was founded as a boarding house for young working women and a one room hospital for its residents and other sick or injured persons. From these humble beginnings, WCA continued to grow and expand to meet the ever changing needs of the community.For more than a century, WCA has provided quality care and the most modern equipment for screening, diagnostics and treatment. It serves a rural population expanding from western Cattaraugus County, throughout Chautauqua County and to the northwestern part of Warren County, Pennsylvania.The WCA School of Nursing graduated its first nurse in 1890. The school continued until 1964 when it closed its doors in favor of the Associate Nursing Degree Program at the Jamestown Community College. A total of 799 nurses graduated from the WCA school.WCA Hospital of Jamestown is Southwestern New York’s largest not-for-profit healthcare provider, offering an extensive range of inpatient and outpatient acute and rehabilitation services. WCA is accredited by The Joint Commission and American College of Radiology and is approved by the American College of Surgeons Commission on Cancer.

Pittsburgh, Pennsylvania, Us

Revenue Cycle Solutions, LLC (RCS) is a healthcare consulting firm specializing in revenue cycle reviews, interim patient account management services and customized revenue-related projects. RCS offers creative and cost-effective solutions to problems related to the capture, billing issues, and collection of health care revenue. We can help with your hospital, medical practice and healthcare center.

Cleveland, Ohio, Us

Managed the day-to-day oversight of all functions related to the Cleveland Clinic Financial Assistance Charity Program and the Medicaid Eligibility Vendors across nine hospitals. Monitored self-pay accounts receivable metrics daily to ensure timely application processing and charitable goals were on target. Resolved patient inquiries in a clear, timely and respectful manner. Supervised staff of 7 direct reports, including one Team Leader.

Managed a centralized and decentralized 24/7 operation requiring the confidential capture of accurate patient demographics, insurance eligibility and patient liability in a high stress, fast paced environment. Managed 26 direct reports, including 1 Supervisor and 3 Team Leaders. Tracked and monitored rate of registration denials generated by the inaccurate capture of patient information. Provided ongoing employee feedback, coaching and corrective action as needed to prevent future denials and reduce loss of revenue.

As a Customer Service Manager, I managed an Inbound and Outbound Customer Service Call Center. Ensured that questions and complaints were resolved in a timely and professional manner. Trained staff on multiple healthcare systems regarding how to efficiently manage call volume and the delivery of quality “Patients First” service in this fast paced, centralized business office.As a Collection Manager I managed an Inbound and Outbound collection department of 13 staff, including 1 Team Leader. Negotiated and authorized settlements within guidelines established by Cleveland Clinic. Mediated and resolved customer disputes in a professional, fair and respectful manner. Testified as expert witness in hearings and trials. Prepared collection reports, set cash goals and trained staff.

Associate Of Arts - Aa, Business Administration

High School, College Preparatory