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Edmon Cabrerra is listed as Customer Support | Virtual Assistant | Data Entry based in Central Luzon, Philippines, Philippines. AeroLeads shows a matched LinkedIn profile for Edmon Cabrerra.
Edmon Cabrerra previously worked as Customer Service Representative at Ttec and Associate Coach at Alorica. Edmon Cabrerra holds Information Communication Technology, Information Technology from Asian Caregiving And Technology Education Center Inc..
I have been doing Chat Support for the last 1 year and 6 months and specialize in helping companies and customers at Amazon UK regarding their orders and parcel.And in the last 2 years in Telco, I helped dozens of clients and customers with their issues in service, billing, and to their accounts.And on average I've been able to help my clients and customers to resolve their service issues.Also, they promoted me as Associate Coach.Doing one-on-one coaching, checking agent's performance individually, and demonstrating improved work performance. Assessing team's work, giving them feedback that maximizes performance and training new team members. Setting agent targets and KPI’s, doing some internal reports, maintaining team performance and strategy planning Responding to escalated customer service issues and looking beyond the obvious to find the most effective approach to resolution.
A career timeline built from the work history available for this profile.
Philippines
- Engage with customers via chat to provide support, answer questions, and troubleshoot issues.- Provide product information, pricing, and availability to customers as needed.- Resolve customer complaints and escalate complex issues to the appropriate department.- Collaborate with other team members to ensure a consistent and high-quality customer.
Philippines
- Mentoring agents one-on-one, evaluating each agent's performance separately, and showcasing increased productivity. - Evaluate the effectiveness of the team, provide constructive criticism to enhance performance, and onboard new members. - Planning strategies, keeping team performance up to date, creating internal reports, and setting agent targets and.
Alorica Clark Philippines
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.- Listens attentively and adapts a flexible communication style to meet customer needs and concerns.- Refers to or escalates appropriately when issues are outside of support boundaries.- Provide feedback and make recommendations on how to improve processes.
Plaza Bldg., Berthaphil Ll, Jose Abad Santos Ave., Clark Special Economic Zone, Pampanga.
- We review the orders and status of our clients.- I attentively and promptly resolved every customer's concern by working directly with them.- Offered online product demos to inform the customer about features and online support options.- A well-managed, prompt, and efficient replacement of any missing or damaged parts.- Handle a refund or return for.
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Edmon Cabrerra is listed as Customer Support | Virtual Assistant | Data Entry.
Edmon Cabrerra is based in Central Luzon, Philippines, Philippines.
Edmon Cabrerra has worked for Ttec, Alorica, and Sutherland Global Collection Services Llc.
You can use AeroLeads to view verified contact signals for Edmon Cabrerra, including work email, phone, and LinkedIn data when available.
Edmon Cabrerra holds Information Communication Technology, Information Technology from Asian Caregiving And Technology Education Center Inc..
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