Edmon Cabrerra Email & Phone Number

Philippines

- Engage with customers via chat to provide support, answer questions, and troubleshoot issues.- Provide product information, pricing, and availability to customers as needed.- Resolve customer complaints and escalate complex issues to the appropriate department.- Collaborate with other team members to ensure a consistent and high-quality customer experience.- Maintain thorough and accurate records of customer interactions and transactions.- Stay up-to-date on product… Show more - Engage with customers via chat to provide support, answer questions, and troubleshoot issues.- Provide product information, pricing, and availability to customers as needed.- Resolve customer complaints and escalate complex issues to the appropriate department.- Collaborate with other team members to ensure a consistent and high-quality customer experience.- Maintain thorough and accurate records of customer interactions and transactions.- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers. Show less

Philippines

- Mentoring agents one-on-one, evaluating each agent's performance separately, and showcasing increased productivity. - Evaluate the effectiveness of the team, provide constructive criticism to enhance performance, and onboard new members. - Planning strategies, keeping team performance up to date, creating internal reports, and setting agent targets and KPIs. - Responding to customer care complaints that have been escalated and searching for a solution that goes beyond the apparent.

Alorica Clark Philippines

- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.- Listens attentively and adapts a flexible communication style to meet customer needs and concerns.- Refers to or escalates appropriately when issues are outside of support boundaries.- Provide feedback and make recommendations on how to improve processes, knowledge bases, products, tools, and training.- Maintain basic knowledge of T-Mobile products and/or services.- Picks up… Show more - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.- Listens attentively and adapts a flexible communication style to meet customer needs and concerns.- Refers to or escalates appropriately when issues are outside of support boundaries.- Provide feedback and make recommendations on how to improve processes, knowledge bases, products, tools, and training.- Maintain basic knowledge of T-Mobile products and/or services.- Picks up new skills and understands ideas when presented in a structured format. - Learns effectively from experience. Show less

Plaza Bldg., Berthaphil Ll, Jose Abad Santos Ave., Clark Special Economic Zone, Pampanga.

- We review the orders and status of our clients.- I attentively and promptly resolved every customer's concern by working directly with them.- Offered online product demos to inform the customer about features and online support options.- A well-managed, prompt, and efficient replacement of any missing or damaged parts.- Handle a refund or return for reimbursement of the damaged item, missing parts, incomplete delivery, unopened package, or missing item.