Edmon Cruz Email and Phone Number

Responsible in monitoring data center in times of duty.Responsible in examining data center switches, routers, servers and other equipment's condition.Responsible in investigating & troubleshooting computer networks fault in times of network failure.Responsible in ensuring company's computer network are working & healthy.Responsible in investigating, diagnosing, solving computer hardware faults, repairing equipment and replacing parts including UPS.Responsible in configuring/connecting workstation to Active Directory.Responsible in installing & configuring computer hardware, networks, printers,& scanners.Responsible in configuring computer IP's, gateway and DNS when needed.Responsible in troubleshooting, configuring or re-configuring Avaya phone when needed.Responsible in updating IVR announcements & configurations.Responsible in modifying agent's AVAYA Login ID's C.O.R through Avaya Site Administration.Responsible in updating/downgrading AVAYA phone's firmware and other modifications.Responsible in monitoring continues voice recording and locating accurate recorded voice from a certain extension number at VCLogCQC when error occurred at DClog servers.Managing stocks of equipment, consumables supplies etc.Support hundreds of workstations in times of duty or shift.

My job was to fix the technical problems of the call center agents so they could continue working. The problems were usually about fixing the monitors, mouse, fixing the photocopy machine, troubleshooting the website they were using whenever they need help

I was a marketing volunteer while taking up my vocational course at my school. Our job was to promote our school by posting flyers on the streets and doing seminars on high school students.