Ed Monas, Jd, Mpa Email & Phone Number

New Jersey, United States

Ascensia Diabetes Care is a global company dedicated to improving the lives of people with diabetes and helping empower them to take charge of their health and happiness. Our goal is to provide products and solutions that make a positive, daily difference for people with diabetes.

Washington, United States

At Kestra, we work to protect, support, and empower cardiovascular patients with wearable technologies, tools, and better answers as they navigate life’s most challenging medical events. Kestra is a privately held, Bain Capital portfolio company, headquartered in Kirkland, Washington USA. ■ Direct policy and operational strategies as well as performance analysis for the Order Processing, Helpline, and Asset Returns departments■ Closely collaborate with Directors of Market Access and Billing and Claims to identify and leverage payer criteria to optimize claims payments■ Led the design and implementation of enterprise Order to Cash and CRM systems to create operating foundations for the Order Processing, Helpline, and Asset Returns Departments■ Established the Order Process procedures to verify insurance, submit for prior authorizations, and conduct insurance benefit calls with patients■ Created the procedures by which technical support specialists trouble shoot product concerns for health care providers and patients■ Regularly train Field Sales and others on DME related insurance processes■ Report monthly to the C-Suite and company leaders on Customer Care KPIs

[COVID-19 caused cessation of all commercial activities and a 66% RIF] Senseonics, Inc. is the creator of the first and only long-term implantable continuous glucose monitor making managing glucose levels for those living with diabetes easier than ever before. In my role, I am responsible for building and executing operational strategy for the Eversense CGM product in the US market. I additionally focus on developing and enhancing the lead to shipment processes, lead management, and optimization of channel sales to ensure market growth.■ Established DTC Inside Sales strategic growth plans, protocols and processes ■ Developed and led Inside Sales and Salesforce enhancement projects■ Worked closely with Marketing to drive quality DTC leads ■ Increased growth of sales opportunities Q2 to Q3 176%; Q3 to Q4 46%; ■ Delivered avg of 55% of all sales opportunities and avg of 56% of sales in Q4 2019 and Q1 2020 (Eight-person Team out-performed Field Sales Team of 40)■ Managed third-party BPO vendor■ Assisted development of various Field and Marketing Sales strategies

The Public Safety & Forensics Vertical provides access to 3D laser scanning and cutting edge software, which offers revolutionary solutions to digitally capture the scene, analyze the data in 3D, and deliver impactful courtroom materials. Investigators and forensic experts around the world trust FARO® solutions to document the evidence at crime, crash, and fire scenes.■ Delivered 6.9% profit in 1H of 2019, first time Vertical was profitable■ Increased Pipeline value YoY by 31% and number of orders by 44%■ Established global sales strategies resulting in 44% increase in sales YoY ■ Enhanced sales tools by which regional managers were able to increase sales rigor and sales opportunities■ Left due to being recruited by, both, Senseonics’ General Manager and Head of Strategy

Austin, Texas Area

Caravan Health is a recognized leader in providing simple, affordable solutions for healthcare organizations interested in value-based healthcare. Specifically, Caravan Health is dedicated to better care, lower costs and helping rural hospitals and medical practices succeed in the new value-based healthcare payment models.My role focuses on facilitating the efforts of our Account Managers, Practice Improvement Managers, Clinical Leaders, and our Project Managers as they strive to assist rural hospitals and medical practices transition from fee-for-service to value-based healthcare.■ Developed new customer service delivery strategy providing improved service, scalability, saving $1 million annually ■ Created Voice of Customer program measuring Net Promoter Score and obtaining feedback on customer satisfaction and effort■ Increased completion of Initial Client Assessments within 30 days from 33% to 99%■ Established numerous mechanisms to improve collaboration among representatives and develop strategic efforts to improve customer support and performance, such as dashboards and performance metrics

New role established to initiate a Voice of Customer Program, lead and improve the Project Management Organization and create strategic initiatives for the US Customer Care Business.Star of Excellence Award 2016: Proactive Customer Therapy Optimization - Increased retention by 9% and revenue by $1.9 MillionStar of Excellence Award 2016: Reduction in Product Replacement Program - Saved over $2 Million■ Launched customer Order Pipeline Management tools reducing sales cycle time by five days■ Established Voice of Customer Program & Net Promoter Score Tracker■ Launched secure medical documents exchange system creating over $1 million in efficiency■ Continually evaluate various business expansion strategies, including telehealth■ Direct the readiness of the Customer Care Business for new product launches

San Antonio, Texas

Responsible for ensuring the highest level of customer service leading over 300 personnel in the following departments:- the US and Global 24 Hour Technical Assistance Helplines, - the Customer Support Center, - the StartRight Department (assists customers transitioning to our products) ■ Achieved best Average Wait Times (36 seconds) in the past three years for Helpline■ Reduced Average Handle Call Time by 1:30 by revising Trouble Shooting guides■ Created new simplified Customer Friendly Pump Programming tool: eliminated 4,000 annual support calls■ Obtained highest average annual Net Promoter Score of 74 for Helpline and 86 for StartRight■ Established innovative Real-Time Telehealth Video Assistance for customers calling in for technical assistance■ Developed a “root cause” customer complaint tracking system to identify and remedy systemic issues■ Established the Field Customer Complaint Assistance Program using App and Tablet Technology resulting in increased selling time for field sales representatives■ Created and launched the innovative Continuous Glucose Monitoring Telehealth behavior modification tool

Develop consultative relationships with our major distributors focusing on improving their operational effectiveness to drive increased sales. Facilitate the Marketing Department’s ability to develop and execute Direct-to-Consumer sales initiatives through our inside sales departments.President's Strategy Award: Minimed 530G with Enlite Launch Leadership 2013Exceptional Execution Award: 530G with Enlite Launch 2013■ Created and implemented program to upgrade 20,000 customers to our latest technology ■ Organized and prepared Customer Service Operations and Distributor Channel for Diabetes revolutionary new Product Launch■ Established process for Distributor Channel to comply with FDA requirement to obtain customer “Opt-In” for patient Monitoring Program■ Created process improvements reducing 400 monthly non-valued added emails between distributors and direct operations

Responsible for meeting and exceeding revenue targets, while maintaining a high level of customer service and efficiency. Responsibilities include directing 350 employees and driving approximately 52% of the U.S. Revenue and 33% of the Global Revenue.Customer Experience Excellence Award FY10Star of Excellence Award FY10Hard Charger Award FY09Star of Excellence Award FY09■ Exceeded Revenue Plan Four Consecutive Years■ Help establish secondary Facility and Contact Center■ Designed Customer Lifecycle Management strategy to reduce customer Attrition and increase Adherence■ Designed automated Contact Center KPIs ■ Established Insurance Verification Section leading to a 50% drop in non-reimbursable claims■ Established a Proactive Customer Emergency Warning & Response Program for Natural Disasters■ Created Department Business Leadership Fundamentals■ Created Proactive Automated Rx program – reduced cycle time by 2 days and saved $650,000■ Consumables revenue increased: FY 2008, 6.6%; FY 2009, 8.0%; FY 2010, 3.2%; FY 2011, 7.5%; FY 2012, 6%■ Consumables Percent to Plan: FY 2009, 104.6%; FY 2010 100.2%; FY 2011 102.2%; FY 2012 100.2%

Managed the Rocky Mountain District consisting of six states, eight sales representatives and seven clinical specialists. Focused upon coaching representatives on sales techniques and strategies, as well as business acumen. Actively coordinated with other District Managers in the Region to develop best practices for field representatives.Earned Exceptional Achiever District Manager Award FY07■ 118% of above FY07 Plan ■ Achieved 101% of FY06 Plan, First time District over 100% ■ Developed numerous sales tools (e.g. Sheiner Slide, Education Slide, Which is Easier Slide)■ Developed Company National Marketing/Educational Program Targeting CDEs (over 300 attended)■ Helped to create District Manager Business Command Fundamentals

Developed tools and programs to facilitate the Sales Force’s ability to increase revenue growth in the Insulin Pump and Blood Glucose Sensor Market. Identified and resolved barriers to increasing sales. Developed sales metrics to evaluate success of sales programs and identify additional opportunities to increase effectiveness of Sales Force. Provided ongoing training/coaching for sales representatives and sales managers regarding newly developed sales tools and reports.■ Developed Field Sales - Internal Sales and Pipeline Management Best Practices for Company ■ Project Manager for Sales Force Automated Business Plan, Sales Trackers, Pipeline Sales Management tools, & National Patient Training programs. ■ Created Sight Seller – a new Sales Tool that was fully adopted by National and International sales forces.■ Established and managed the Field Sales and Field Clinical Advisory Councils.■ FY04 & FY05 National Sales Meeting presenter and designer of Regional Breakout Sessions re: Business Plans. ■ Conducted Weekly District sales and strategy reviews with V.P. of Sales and Regional Directors

Sold Insulin Pumps and the Continuous Glucose Monitoring System to physicians. Sales strategy emphasized educating and training physicians, certified diabetes educators, and patients with diabetes concerning the benefits of insulin pump therapy and continuous glucose monitoring. Addressed Managed Care and reimbursement issues by advising physicians on approval criteria and appealing insurance denials.* FY03 Ranked 24th Nationally out of 142 representatives - top 17%.* Obtained 108% of Territory Pump Quota (a 24% increase in sales) after being relocated to new territory. * Increased Sales of Continuous Glucose Monitor System by 160%.* Selected to serve on Compensation Design Committee, Customer Experience Task Force, and Patient Opportunity Generation Committee.* Trained Southeast Region on HIPAA requirements.* Developed Physician educational and "Easy Step-by-Step Start" tool adopted by Area.

J.D., Law

Activities and Societies: Recipient of Student Leadership Award; Member of Assistant-Dean’s Advisory Committee

M.P.A., Public Administration

Activities and Societies: Curriculum Redesign Committee; Pi Alpha Alpha National Public Administrator's Honor Society

B.A., Public Service