Edmon Brutyan Email & Phone Number

Yerevan, AM

- Managing a portfolio of over 100 dedicated accounts, generating $85 million in annual recurring revenue.- Building and maintaining strong relationships with senior leaders and key customer stakeholders to ensure long-term partnerships.- Leading strategic conversations with customers, aligning their business objectives with the value offered by the.

Armenia

- Engaging in cross-departmental projects, serving as a resource to the customer-facing team.- Providing feedback to the Product team and Customer Success Managers on customer software usage difficulties.- Assisting customers comprehensively via phone, chat, email, and screen-sharing sessions.- Utilising tools like SQL, Knowledge Base, Jira, and Salesforce.

Armenia

Yerevan, Armenia

- Managed a high volume of 60 daily calls, delivering exceptional customer service.- Mentored new hires by sharing insights and expertise, facilitating accelerated product understanding and workflow optimization.- Provided comprehensive support during training sessions, offering guidance and troubleshooting assistance to new agents transitioning into.

Armenia

Armenia

Moscow City, Russia

- Successfully managed and mentored a team of 10-15 content moderators, ensuring high-quality output and adherence to company standards.- Implemented efficient review processes, including thorough article checks and meticulous proofreading, resulting in improved content quality and client satisfaction.- Demonstrated exceptional communication skills by.

Moscow City, Russia

- Produced top-notch content, ensuring quality and relevance, while maintaining accuracy and consistency.- Excelled in research and data analysis, using insights to drive informed strategies.- Expertly managed data with advanced techniques, ensuring integrity and security, enhancing workflowefficiency, and supporting decision-making.

Armenia

- Oversaw the comprehensive documentation process within the Ministry of Foreign Affairs, including translation of official documents between languages to facilitate effective communication between international stakeholders, showcasing linguistic proficiency and attention to detail.- Led research efforts on various diplomatic issues, synthesizing complex.

Armenia

- Analysed data for insights, aiding decision-making and strategic efforts proactively.- Effectively managed and organized content to ensure relevance, accuracy, and consistency withguidelines.- Applied strong analytical thinking and data-driven methods to solve complex issues and informstrategic decisions.- Created engaging web content optimized for.

Bachelor'S Degree, Political Science And Government

Main subjects: • World Politics • Central European Politics • Political System of the US and West Europe • US From Revolution to the Civil.

Bachelor'S Degree, International Economics

Bachelor'S Degree, International Relations And Affairs