Edmon Brutyan Email & Phone Number

Yerevan, Am

- Managing a portfolio of over 100 dedicated accounts, generating $85 million in annual recurring revenue.- Building and maintaining strong relationships with senior leaders and key customer stakeholders to ensure long-term partnerships.- Leading strategic conversations with customers, aligning their business objectives with the value offered by the ServiceTitan platform.- Conducting detailed churn analysis and retention forecasting to enhance customer retention and… Show more - Managing a portfolio of over 100 dedicated accounts, generating $85 million in annual recurring revenue.- Building and maintaining strong relationships with senior leaders and key customer stakeholders to ensure long-term partnerships.- Leading strategic conversations with customers, aligning their business objectives with the value offered by the ServiceTitan platform.- Conducting detailed churn analysis and retention forecasting to enhance customer retention and rescue accounts showing signs of disengagement.- Regularly engaging with customers to provide tailored solutions, improve product adoption, and address any concerns through 1:1 calls, emails, and scheduled appointments.- Partnering with the Product Management team to influence the product roadmap, ensuring that customer feedback is directly informing future product developments.- Utilising SQL for data importing, analysis, and editing, streamlining customer workflows and increasing operational efficiency.- Analysing user engagement metrics and customer feedback to uncover actionable insights, delivering periodic KPI reports that are guiding business decisions and maximizing renewals.- Providing hands-on coaching, training, and resources to help customers optimize their use of ServiceTitan, ensuring they are realizing the maximum value from the platform.- Leading customer training sessions and onboarding efforts, collaborating with cross-functional teams to enhance customer satisfaction and overall experience.- Spearheading customer engagement initiatives to foster ongoing interactions and drive usage, maintaining consistent communication with the entire book of business.- Identifying process improvements and developing strategies that are enhancing the customer journey, both through the product and internal workflows.- Mentoring and supporting new hires within the Success Management team, ensuring smooth transitions and fostering a collaborative team environment. Show less

Armenia

- Engaging in cross-departmental projects, serving as a resource to the customer-facing team.- Providing feedback to the Product team and Customer Success Managers on customer software usage difficulties.- Assisting customers comprehensively via phone, chat, email, and screen-sharing sessions.- Utilising tools like SQL, Knowledge Base, Jira, and Salesforce to deliver excellent customer experiences.- Acting as the primary driver from bug ticket creation through… Show more - Engaging in cross-departmental projects, serving as a resource to the customer-facing team.- Providing feedback to the Product team and Customer Success Managers on customer software usage difficulties.- Assisting customers comprehensively via phone, chat, email, and screen-sharing sessions.- Utilising tools like SQL, Knowledge Base, Jira, and Salesforce to deliver excellent customer experiences.- Acting as the primary driver from bug ticket creation through resolution. Show less

Armenia

Yerevan, Armenia

- Managed a high volume of 60 daily calls, delivering exceptional customer service.- Mentored new hires by sharing insights and expertise, facilitating accelerated product understanding and workflow optimization.- Provided comprehensive support during training sessions, offering guidance and troubleshooting assistance to new agents transitioning into customer-facing roles.

Armenia

Armenia

Moscow City, Russia

- Successfully managed and mentored a team of 10-15 content moderators, ensuring high-quality output and adherence to company standards.- Implemented efficient review processes, including thorough article checks and meticulous proofreading, resulting in improved content quality and client satisfaction.- Demonstrated exceptional communication skills by effectively conveying moderation results to clients, handling escalations, and fostering positive client relationships.

Moscow City, Russia

- Produced top-notch content, ensuring quality and relevance, while maintaining accuracy and consistency.- Excelled in research and data analysis, using insights to drive informed strategies.- Expertly managed data with advanced techniques, ensuring integrity and security, enhancing workflowefficiency, and supporting decision-making.

Armenia

- Oversaw the comprehensive documentation process within the Ministry of Foreign Affairs, including translation of official documents between languages to facilitate effective communication between international stakeholders, showcasing linguistic proficiency and attention to detail.- Led research efforts on various diplomatic issues, synthesizing complex information into concise reports for senior officials, contributing valuable insights to policy formulation and decision-making… Show more - Oversaw the comprehensive documentation process within the Ministry of Foreign Affairs, including translation of official documents between languages to facilitate effective communication between international stakeholders, showcasing linguistic proficiency and attention to detail.- Led research efforts on various diplomatic issues, synthesizing complex information into concise reports for senior officials, contributing valuable insights to policy formulation and decision-making processes, demonstrating strong analytical skills and a keen understanding of global dynamics.- Implemented efficient systems for document organization and retrieval, ensuring seamless access to critical information for departmental stakeholders, enhancing productivity and enabling quick responses to diplomatic inquiries. Show less

Armenia

- Analysed data for insights, aiding decision-making and strategic efforts proactively.- Effectively managed and organized content to ensure relevance, accuracy, and consistency withguidelines.- Applied strong analytical thinking and data-driven methods to solve complex issues and informstrategic decisions.- Created engaging web content optimized for online platforms to inform and engage audienceseffectively.

Bachelor'S Degree, Political Science And Government

Main subjects: • World Politics • Central European Politics • Political System of the US and West Europe • US From Revolution to the Civil.

Bachelor'S Degree, International Economics

Bachelor'S Degree, International Relations And Affairs