Provide one on one EMR training and at-the-elbow support to clinicians and non-clinician in order to improve usability with EMR solutions.Consistently praised for communicating effectively with both technical and nontechnical users.Known for excellent problem-solving skills and patience in dealing with frustrated users.Successfully learn workflows and turned that quickly around into engaging instructor lead sessions.Train and build experience with the Athena One product including departments, provider and templates.

Trained end users on Epic Grand Central and Cadence Application, classroom training RN’s- Bed planning, classroom training Environmental Services and Transportation staff.Demonstrated experience in facilitating technical training classes and group discussion resulting in application and performance results.Implemented and edited training materials and in preparation for a multiweek go-live.Credentialed in Cadence Application.

Provided onsite Technology Support in-person to employees and end users including:Diagnosed problem sources through discussions with users and coordinated with internal organization support and operations groups with vendors to resolve problems.Acquired, installed, and upgraded PC components and software and planning for responding to service outages and other problems.Contributed to the planning, design development, testing, and completion of projects.Trained users on the use of new technology and software.