Edmond Tang

Edmond Tang Email and Phone Number

Team Lead @ Katoen Natie
Boom, BE
Edmond Tang's Location
Boom, Flemish Region, Belgium, Belgium
About Edmond Tang

With over 17 years of professional experience, I am a highly enthusiastic and motivated management professional driven by innovation and change. I thrive on building and aligning teams to execute strategic plans and deliver exceptional results. My consultancy background (with projects in Benelux and Asia) enabled me to build up extensive experience as an Application Owner, Business & Functional Analyst, contributing to my holistic understanding of business operations. My management background included the startup of a Salesforce practice within a well known System Integrator, I've leveraged my self starter mentality and I have combined this with my passion and resilience to build and manage a practice of + 50 consultants.Throughout my career, I have consistently demonstrated a dedication to driving excellence in people, as they are the cornerstone of any successful project!Can I help you with your CRM/Salesforce related challenge? Let's get in touch: +32 498 61 08 32 or edmond.tang.ch@gmail.com

Edmond Tang's Current Company Details
Katoen Natie

Katoen Natie

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Team Lead
Boom, BE
Website:
katoennatie.com
Employees:
5532
Edmond Tang Work Experience Details
  • Katoen Natie
    Team Lead
    Katoen Natie
    Boom, Be
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  • Inetum-Realdolmen
    Salesforce Senior Solution Manager
    Inetum-Realdolmen Jul 2021 - Dec 2023
    I am responsible for strategic vision and business of the Salesforce business line• Managing Full P&L for Salesforce Business Line in Belgium• Spearheaded the Commercial and Delivery teams• Bid Manager/Architect• Liaison with Salesforce Group Practice/Public Sector Practice • Streamlined strategic business plan with Group KPI’sMain achievements• Grew the business to a + 6 million revenue, with an average yearly growth of 50% in the last 3 years• Highest performance on direct margin within the company• Successfully transitioned (> 50) people to delivery focused organizationo Implementation of team lead framework• Lower then market average attrition rate , with several years with no attrition
    View
  • Realdolmen
    Salesforce Domain Manager
    Realdolmen Sep 2014 - Jun 2021
    I was responsible for the startup of a Salesforce practice within the Customer Centricity Division (MS, Oracle, Salesforce) • Managing P&L • Developing new business• Implemented recruitment and hiring strategy• Managed delivery of multiple projects• Bid Manager/Architect for Enterprise dealsMain achievements• Achieved Silver Salesforce Consulting level in first 2 years• Developed a whole new customer portfolio • Implementation of a learning path for new consultants• Founded a delivery team of +35 consultants with it’s own specific DNA and culture• Successfully delivered multiple TKEY projects at various customers in Agile methodology
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  • Realdolmen
    Crm Delivery Manager
    Realdolmen Oct 2013 - Sep 2014
    Responsible for the Oracle CRM Competence Center at RealDolmen- Executing strategic business plan- Managing a team of +20 consultants- Managing key accounts from a delivery perspective
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  • Realdolmen
    Solution Manager Oracle Crm
    Realdolmen Dec 2012 - Oct 2013
    Responsible for Solution Management regarding Oracle CRM technology within the CRM division• Oracle Alliance Manager• Define and create of strategic business plan• Business Development Management• Portfolio Management
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  • Realdolmen
    Crm Consultant
    Realdolmen Sep 2008 - Nov 2012
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  • Eni
    It Operations Team Lead
    Eni Nov 2012 - Sep 2013
    Vilvoorde
    As a consultant, I was responsible for the operational excellence of the front office applications, these included CRM, Website, Portal and a Quotation EngineI led a multidisciplinary team of 5 consultants that took up various tasks in:- Operational Monitoring- Service Delivery- Incident Management- Problem Management- Release ManagementI have combined my business with technical expertise to streamline and optimize the way of working for these applications. Hitting all the SLA KPI's for 11 months in a row
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  • Nuon
    It Operations Team Lead
    Nuon Sep 2011 - Oct 2012
    Vilvoorde, Be
    As a consultant, I was responsible for the operational excellence of the front office applications, these included CRM, Website, Portal and a Quotation EngineI led a multidisciplinary team of 5 consultants that took up various tasks in:- Operational Monitoring- Service Delivery- Incident Management- Problem Management- Release ManagementI have combined my business with technical expertise to streamline this way of working, improving cross application collaboration and improving our (internal) customer satisfaction score!
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  • Imperial Tobacco
    Application Management Coordinator
    Imperial Tobacco Mar 2011 - Sep 2011
    Oosterhout, Nl
    As a consultant, I was responsible for the coordination of the Siebel CRM Service Delivery team. This team of 6 was located in Oosterhout, The Netherlands and we served over 24 different countries, from USA to Taiwan.I led a multidisciplinary team of 6 consultants that took up various tasks in:- Operational Monitoring- Service Delivery- Incident Management- Problem Management- End user trainingI have used my technical expertise to support the other Service Delivery consultants in their tasks, while I used my business facing skills to take responsibility for key markets (like the UK and Germany) and to coordinate a smooth project handover for the Taiwanese market by providing them an onsite and customized training workshops.
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  • Nuon
    Siebel Project Consultant
    Nuon Sep 2008 - Feb 2011
    As a consultant, I was involved in several projects:- MIG4- Value Based commissioning- Magnette- Budgetmeters- SEPA Credit TransferI took up several tasks in the delivery of these projects- Business and Functional Analysis- Technical Analysis- Implementing the solution- UAT/System and Integration Testing- Deploy and release management- End User TrainingI have combined my business with technical expertise to guarantee a smooth project delivery with no to few bugs post go live!
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  • Nuon
    Siebel Support Consultant
    Nuon Jan 2007 - Aug 2008
    As a consultant, I was involved in the Siebel Operations team, tasks included- Operational Monitoring- Service Request management- Incident management- Problem ManagementI have combined my customer facing skills with technical expertise to improve our customer satisfaction score. After a year I used my business skills to guide new consultants within the team and to act as a SPOC for the business
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  • Real Software
    Crm Consultant
    Real Software Jan 2008 - Aug 2008
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  • Axias
    Crm Consultant
    Axias Dec 2006 - Dec 2007

Edmond Tang Education Details

Frequently Asked Questions about Edmond Tang

What company does Edmond Tang work for?

Edmond Tang works for Katoen Natie

What is Edmond Tang's role at the current company?

Edmond Tang's current role is Team Lead.

What schools did Edmond Tang attend?

Edmond Tang attended Karel De Grote' Hogeschool Antwerpen, Thomas More University Of Applied Sciences.

Who are Edmond Tang's colleagues?

Edmond Tang's colleagues are Caio César Maleski Pereira, Tom Knuysen, Mihai Muraru, Victoria Colesnic, Christoph De Beukelaar, Mehmet Unal, Andy Heyse.

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