Design and deliver customized learning and talent development programmes for various corporates and organizations; create business value for corporates through nurturing of talents.• Design and deliver various face-to-face and virtual training workshops according to the business and operational needs of clients• Plan, develop and manage Talent Programmes for clients, with blended learning activities, e.g. personality assessment, individual development plan, training, coaching, guest speaker sharing, business visits, experiential learning, team projects, etc.• Training expertise include: - Personal Effectiveness & Productivity: Design Thinking, Innovative Thinking, Growth Mindset, Strengths Development, Time Management, Stress Management, PowerPoint Design, etc.- Team Communication & Collaboration: Communication Skills, Presentation Skills, Meeting Skills, Personality Profiling Tools, etc.- Leadership & Supervisory Skills: First-Time Managers, Coaching Skills, Influencing Skills, Motivation Skills, Empowerment Skills, Interviewing Skills, Feedback Skills, Crucial Conversation Skills, Cross-Generations Management, Team Synergies, Strengths-based Leadership, etc.- Sales & Service Excellence: Consultative Selling, Service Innovation, Service Experience, Telephone Skills, Handling Difficult Customers, Complaint Handling, etc.

Lead and manage various HR and L&D programmes at New World Group corporate level in alignment with company business strategies; drive a variety of Learning and Talent Development initiatives to build talent pipeline for the Group• Design, deliver and organize various face-to-face and virtual training workshops, webinars and online learning courses• Take lead in developing and managing Group Talent Development Programme: YoungSTAR Programme (Bronze Award, HKMA Award for Excellence in T&D 2019)• Design and deliver Group level Design Thinking Training Programme, including Train-the-Trainer Programme for K11 PRC Training Managers• Develop Artisanal Service Excellence Programme to reinforce Group service standards• Organize and support Group Talent Development initiatives, including Accelerating Management Talent Programme, New Manager Development Programme, Adrian Cheng Academy Workshops, etc.• Take charge of university student learning exposure programme: Business Elite Students Training Programme (in collaboration with HKU)• L&D-in-charge at Hong Kong Golf and Tennis Academy (New World Business Unit)

Launch and involve in various Learning & Development and Human Resources projects relating to people development; rejuvenate Learning and Development function, strengthen Knowledge Management system, support other aspects of Human Resources development• Design and conduct training needs analysis, design and deliver various training programmes in accordance with hotel training needs• Work as task force at Cordis Hotel, Beijing Capital Airport to deliver training• Work with line departments in ad hoc training projects, e.g. hotel rebranding• Liaise with external parties to organize specific training / team building activities• Launch new initiative to engage and develop student trainees• Manage training budget and training subsidy• Assist in Annual Strategic Planning• Manage various staff communication channels

Evaluate service standards of various brands, including CSL Mobile Limited, Sony Corporation,CRCare Retail Store, Vanguard Supermarket, etc.

Work at the Beijing Corporate Office of the HKCTS Hotels Group (with the brands of Metropark Hotels and Traveler Inns) with over 7,000 employees• Consolidate HR reports• Publish HR newsletter• Support in training workshops• Communicate with HR managers of various hotels