Edmund Johnson Email & Phone Number

Mission Viejo, Ca, Us

Nashua, New Hampshire, Us

Providing consultative guidance and leadership to accelerate corporate growth by improving both technology and process. Responsible for evolving the strategic North Star Initiative from concept to implementation. • Building out Enterprise Architecture Practice with as-is diagrams and identifying challenges.• Establishing approach and guiding principles for future Integration Platform• Adding Platform Engineering to Salesforce• Identifying existing risks and improvements around security and compliance• Managing vendor selection around business capabilities like Contract Lifecycle Management (CLM), Environment Social Governance (ESG), and other tools.

Irvine, California, Us

Westlake Village, California, Us

Drove marketing technology creation supporting multiple divisions in the marketing, lead conversion, and origination of mortgages. Strategized and developed a marketing technology ecosystem leveraging marketing data intelligence, lead and sales management, and integrations to streamline the sales process. Built the organization from the ground up to support all sales and marketing. Managed an annual budget of $9M and oversaw technical management, architecture, and governance of all work.• Modernizing a mortgage sales process to a customer centric Salesforce solution.• Designed a serverless cloud-based integration platform that integrated 18 enterprise systems.• Re-engineered an Agile process the improved backlog handling and improved testing across teams• Architected a lead processing pipeline to accept leads from a growing list of sources • Developed Marketing Cloud strategies to build deepen customer relationships• Identified customer segments and leveraged findings in marketing and call scripts; • Built near-time data feeds to hubs to provide enterprise reporting • Established an integrated predictive dialing platform, and increasing call efficiency by 50% • Implemented a MDM solution to ensure customer centricity inside of Salesforce.• Optimized testing to reduce defects found in User Acceptance Testing by 75%.• Expanded the team from 10 to 120 resources in three months

Newport Beach, Ca, Us

Evolved and standardized technology across the corporation and developed technology modernization strategies to digitally transform business processes and enable future growth. Mentored and coached architects from all divisions in the company. Managed Salesforce, AWS Connect and a SaaS-based Contact Center, pension-risk transfer and stable value strategy launches, treasury transformation, and cross-organizational projects. Led an enterprise architecture board, established a cross-divisional board of architects, and authored standards around SaaS, BPM, enterprise software, and best practices for Security Office. • Identified new initial cases for marketing, sales, and services, leading to vision strategy for customer experience on sales and service on single instance across divisions. • Led architecture, security posture, review board, and deployment strategy for CRM • Managed product selection and project oversight for AWS Connect • Led the technology assessment for launch of new division • Built out technology/operations strategy to modernize treasury• Partner with executive team to identify challenges and build roadmaps for key challenges• Completed a wide range of projects for Coupa (procurement, Archer (Integrated Risk Platform), DocuSign (eSign), ServiceNow, and compliance projects, including CCPA and Patriot Act.

Newport Beach, Ca, Us

➤Led the development future operating model for wholesalers to improve their engagement with financial advisors➤Created the future state strategy for customer service to bring efficiency and improved customer service➤Introduced Robotic Process Automation (RPA) and built the COE to extend investment➤Championed eSignature technology and helped develop roadmap to extend into the rest of division➤Developed a call center to support an innovation project combining Salesforce and virtual call center➤Participated on the business innovation teams to develop and evaluate new technology to improve the selling and underwriting of life insurance➤Represented Pacific Life on partner's Customer Advisory Boards ensuring future releases align with Pacific Life's long term objectives

Newport Beach, Ca, Us

➤Extended the investment of Prime Initiative to the rest of the company ➤Improved efficiency allowed for 20% growth with reduction of current staff➤Developed a correspondence wizard that allowed automated correspondence to be customized. (resulted in 90% time savings)➤Introduced rules engine to perform calculations that allowed business greater ownership in solution➤Integrated CRM and New Business processing system to give wholesalers full visibility of pending cases.➤Extended MunichRe AllFinanz underwriting solution to support more complex underwriting

Newport Beach, Ca, Us

➤Participated in the planning stages and helped build the vision for Prime➤Designed a new business workflow that resulted in over 50% savings➤Introduced and implemented DocuSign to Pacific Life➤Designed a portal partnering with design firms and oversaw the implementation of it.➤Partnered with MunichRe AllFinanz to bring their underwriting engine to the US and developed the requirements for the underwriter workbench

Newport Beach, Ca, Us

➤Developed .NET Enterprise library➤Designed and oversaw the implementation of the division’s dev/test lab.➤Developed and architected the EAI implementation➤Designed the disaster-recovery infrastructure for the division➤Created a Web Service Proxy to support API Integrations➤Mentored developers and teams in best practices for secure code and leverage our enterprise library➤Architected the Financial Advisor including the security model for controlling access to policies ➤Architected the commission system to identify missing components and integrations

Newport Beach, Ca, Us

➤Led the design and implantation of the new workflow to process service requests➤Design allowed geographic distinct locations to work➤Resulted in 17% labor savings➤Created an integrated solution between FileNet, Captiva, and DST AWD.➤Managed a team of 6 developers (employee and consultants)

West Palm Beach, Florida, Us

Created patented B2B platform that integrated mortgage companies with their service providers. Developed complex integration architecture supporting mainframe, Unix, and windows integrations.

Armonk, New York, Ny, Us

Developed software tools to be used by developers including libraries to build UI and tools to understand mainframe applications. Developed and implemented go-to market strategy for tools to solve Y2K and improve productivity developing COBOL/PL1 code on mainframe.