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@strativity.com
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4 phones found area 201
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Edward Murphy is listed as CX Exec & Thought Leader || Complex Problem Solver || Tough Question Asker || Unabashed Truth Teller at ImprintCX, based in Cape Coral, Florida, United States. AeroLeads shows a work email signal at strativity.com, phone signal with area code 201, and a matched LinkedIn profile for Edward Murphy.
Edward Murphy previously worked as Co-Founder & President at Imprintcx and Founder at Ex/Cx Strategic Edge. Edward Murphy holds Bachelor Of Science - Bs, Marketing from Northeastern University.
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AeroLeads found 2 current-domain work email signals for Edward Murphy. Compare company email patterns before reaching out.
Your products are stellar. But your customer experience doesn’t stand out.And revenue has stalled.Curious….✦ Do you have a customer experience North Star? Maybe.✦ Do employees believe in your brand promise? Probably.✦ Are your CX strategies a little meh? It’s possible.A new CX Initiative? Yes, but…...I know what you’re thinking - we tried all of these things before, and it hasn’t worked. I hear you.Here’s the TRUTH: If you want to build customer advocacy, you have to start with changing your leader’s and employee’s mindset.To evolve CX and boost revenue, companies must EMBRACE human-centered design and strategies. And the right company can guide you.✦✦✦✦✦Here’s how it worked at MERCEDES-BENZ USA:The Challenge: How to raise their standings in the luxury automotive satisfaction index ranking. The complexity was how to engage and transform over 360 independent dealerships and their 25,000+ employees.☀️ The Approach: ☀️ We base-lined the current customer experience and employee engagement level through a research program that I designed and implemented. The insights gathered were used to develop a customer strategy which included a multi-year program with a unique dealer level activation to instill pride in the brand and build stronger relationships with customers.The Results: Mercedes-Benz USA☀️ Became the NO. 1 luxury automotive brand in the satisfaction index rankings☀️ Achieved DOUBLE DIGIT SALES GROWTH FOR THREE CONSECUTIVE YEARS☀️ Increased dealer level EMPLOYEE ENGAGEMENT BY 10% IN 12 MONTHS☀️ ImprintCX ADVISOR Joseph Michelli wrote a NYT BEST SELLER detailing the program "Driven to Delight: Delivering Word-Class Customer Experience the Mercedes-Benz Way"✦✦✦✦✦For over 35 years I’ve been listening between the lines, then dissecting, synthesizing and translating what clients SAY into what clients NEED. As co-founder of ImprintCX, we offer a proven framework, for over 20 years the team has led over 300 CX initiatives, including Mercedes Benz, Biogen, Pizza Hut, IPSY, and Curo Group.Results are organization alignment around CX, engaged employees, differentiated experiences, and increased profitability.Credentials include:-- 35 Years, Consumer Research Insights-- 15 Years Journey Mapping & CX Strategy-- 20 Years ConsultingBut it’s not about me. And it’s not about you. It’s about your CUSTOMERS and your EMPLOYEES. I don’t collect clients. I collect opportunities for BIG impact. If this resonates, let’s talk - Ed@imprintcx.com
Listed skills include Market Research, Customer Insight, Analytics, Crm, and 26 others.
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ImprintCX is a modern marketing and customer experience services company that seamlessly combines insights, consulting and activation into one integrated offering. The company is powered by sophisticated analytics, deep human understanding and design thinking to help organizations develop and deploy retention and lifetime value strategies for their high.
Founded leading customer experience consultancy delivering research, strategy and activation of great, innovative employee and customer experiences. EX/CX Strategic Edge (www.ExCxStrategicEdge.com) provides a proven Experience Framework in the design and implementation of organization wide customer experience programs. We focus on helping our clients.
Hackensack, NJ, US
Hackensack, NJ, US
Led day-to-day business operations and strategic direction for journey mapping and management platform. Oversaw remote team of four (4).
Hackensack, NJ, US
Hackensack, NJ, US
New Age Consumer Insights & Analytics is a full service firm dedicated to maximizing research budgets while providing superior service. We design, build and deliver high-quality, high-value actionable marketing insights. We act as an extension of your organization and are dedicated to finding the appropriate research solutions to provide business and.
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Edward Murphy works for ImprintCX.
Edward Murphy is listed as CX Exec & Thought Leader || Complex Problem Solver || Tough Question Asker || Unabashed Truth Teller at ImprintCX.
AeroLeads has found 2 work email signals at @strativity.com for Edward Murphy at ImprintCX.
AeroLeads has found 4 phone signal(s) with area code 201 for Edward Murphy at ImprintCX.
Edward Murphy is based in Cape Coral, Florida, United States while working with ImprintCX.
Edward Murphy has worked for Imprintcx, Ex/Cx Strategic Edge, Strativity Group, New Age Consumer Insights & Analytics, and Synovate.
You can use AeroLeads to view verified contact signals for Edward Murphy at ImprintCX, including work email, phone, and LinkedIn data when available.
Edward Murphy holds Bachelor Of Science - Bs, Marketing from Northeastern University.
Edward Murphy is listed with skills including Market Research, Customer Insight, Analytics, Crm, Segmentation, Advertising Research, Quantitative Research, and Management.
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