Results-driven Vice President of Sales ,Retention with 5+ years experience .Aproven track record of exceeding sales targets and optimizing client relationships. Adept at implementing retention strategies to ensure customer satisfaction and long-term partnerships. Skilled in identifying opportunities for upselling, cross-selling, and delivering exceptional customer service. Proactive leader with excellent communication and negotiation skills.Leveraging 5+ years of experience in the sales industry, I excel in understanding client needs, implementing strategic solutions, and exceeding revenue targets. Known for my adeptness in negotiating contracts, resolving issues, and providing exceptional customer service, I thrive in dynamic environments.With a passion for client success and a keen eye for opportunity, I am committed to delivering measurable value and fostering mutual growth.
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Country ManagerFxpesaDar Es Salaam, Tanzania -
Vice President Of Sales RetentionEgm Securities Jan 2024 - PresentNairobi County, KenyaKey Responsibilities:● Monitor and manage risk factors associated with high net worth clients' investments and financial activities.● Build and maintain strong relationships with high net worth clients, understanding their financial goals, preferences, and concerns.● Provide regular reports and updates to senior management on retention metrics, sales performance, and key initiatives● Monitor competitor activities and industry trends to stay informed and adapt… Show more Key Responsibilities:● Monitor and manage risk factors associated with high net worth clients' investments and financial activities.● Build and maintain strong relationships with high net worth clients, understanding their financial goals, preferences, and concerns.● Provide regular reports and updates to senior management on retention metrics, sales performance, and key initiatives● Monitor competitor activities and industry trends to stay informed and adapt retention strategies accordingly.● Conduct in-depth analysis of client portfolios, identifying opportunities for optimization and growth.● Analyze sales data and customer feedback to identify trends, opportunities, and areas for improvement.● Communicate regularly with clients to provide updates on market trends, investment performance, and relevant financial information. Show less -
Senior Retention Account ManagerEgm Securities Jan 2022 - PresentNairobi, KenyaKey Responsibilities:● Developing and maintaining key client relationships, resulting in a reduction in churn rate.● Maintaining and strengthening relationships with existing clients.● Understanding client needs, ensuring customer satisfaction, identifying opportunities for upselling or cross-selling.● Analysing account performance, creating retention strategies, and collaborating with cross-functional teams to meet client expectations and achieve sales… Show more Key Responsibilities:● Developing and maintaining key client relationships, resulting in a reduction in churn rate.● Maintaining and strengthening relationships with existing clients.● Understanding client needs, ensuring customer satisfaction, identifying opportunities for upselling or cross-selling.● Analysing account performance, creating retention strategies, and collaborating with cross-functional teams to meet client expectations and achieve sales targets.● Resolving issues to retain clients. Show less -
Senior Acquisition Account ManagerEgm Securities Jun 2021 - PresentKey Responsibilities:● Driving business growth through strategic client acquisition.Leveraging a comprehensive understanding of market trends and customer needs.● Identifying and securing new business opportunities.● Developing tailored solutions, and exceeding sales targets. ● Collaborating and effective communicating between cross-functional teams to create long lasting client relationships. -
Acquisition Account ManagerEgm Securities Aug 2019 - PresentKenyaKey Responsibilities:● Developing and executing targeted outreach campaigns, expanding the client portfolio by identifying and onboarding high-value accounts.● Leading the acquisition strategy, successfully securing key partnerships that result in an increase in revenue.● Collaborating cross-functionally with sales, marketing, and product teams to ensure seamless integration of new clients and optimize overall customer satisfaction. -
Customer Service SpecialistKipepeo Group Of Hotels Jun 2012 - Oct 2013Nairobi, KenyaKey Responsibilities1. Filled employee details2. Created New employee in the Oracle Database3. Updated the system of Employee new line managers and duties in the occurrence of a change4. Conducted follow up for various employee requests on the Service Management5. Trusted with Confidential Expatriate document for the office.
Edna Aloyce Skills
Edna Aloyce Education Details
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Second Class (Honours) Upper Division
Frequently Asked Questions about Edna Aloyce
What company does Edna Aloyce work for?
Edna Aloyce works for Fxpesa
What is Edna Aloyce's role at the current company?
Edna Aloyce's current role is Country Manager.
What schools did Edna Aloyce attend?
Edna Aloyce attended The Chartered Institute For Securities & Investment (The Cisi), The Chartered Institute For Securities & Investment (The Cisi), University Of Nairobi.
What skills is Edna Aloyce known for?
Edna Aloyce has skills like Leadership, Management, Relationship Building, Data Analysis, Social Customer Support, Business Development, Help Desk, Front Office Support, Email Support, Inbound Phone Support, Customer Service, Live Chat Support.
Who are Edna Aloyce's colleagues?
Edna Aloyce's colleagues are Wordluck Trading Academy, Caleb John, Wanjiku Ng’ang’a, Cyrus Kyuli, Patrick Katiwa, Amani Leonard, Daniel Muasya.
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