Edna Fine Email & Phone Number

Newton, Ma

Worcester, Massachusetts, United States

Greater Worcester Area

Managed inventory of nursing and treatment supplied and over-the-counter medications in central supply and on the four units of a 196-bed facility.Ordered supplies in a timely manner from multiple vendors.Received, checked, and distributed supplies throughout the facility.Maintained the Central Supply and unit supply areas in a clean, organized, and functional condition.Responded to unit requests for regularly stocked and specialty items.

Westboro, Ma

Met and exceeded revenue, efficiency and quality goals by utilizing strong sales and customer service skills to deliver outstanding experiencesPromoted the Bose brand by engaging and educating in-bound customers on products and services in order to assist them in making purchasing decisionsDemonstrated excellent product knowledge across the entire range of Bose consumer products Provided technical support to end consumers seeking assistance over the phone and recommended service solutions such as repairs or replacement as necessaryCommunicated clearly and professionally both verbally and in writingSpecial Projects and AssignmentsMember of Peer Assist Team supporting sales and service representatives and providing guidance with processes and procedures needed to complete customer requests. As a member of the team resolved escalated situations at the contact center level eliminating the need for further interventionsProvided support to the Operations Team by completing post sales transactions and activities accurately and within service level agreements and processing orders requiring special attentionTransitioned over 100 Seasonal representatives from classroom training to the live call center environment. Included updating materials to reflect best practices and provide a consistent message to the seasonal representatives, transition team and coaching staff. Provided feedback and recommendations to management regarding representative performance and development opportunities to achieve sales goals. Coached seasonal sales and customer service representativesPerformed Quality and Call Analysis to provide findings and development opportunities to call center management as well as representatives in addition to general call feedback.

Associate’S Degree, Registered Nursing/Registered Nurse

Master’S Degree, Engineering Management

Bachelor’S Degree, Electrical Engineering

Activities and Societies: Northeastern University Chorus