Schedule, set, and confirm Qualified Appointments within multiple SaaS verticals (FinTech,AdTech, Payment Software, LegalTech, and Manufacturing/Industrial Companies)Place +150 Outbound Cold Calls Daily to Leads using a multi-line DialerConsume +5 Hours of Relevant Company and product training on a weekly basis and follow up with over 2k active leads

Researching and prospecting potential clients through various channelsQualifying leads and determining their fit for our products or servicesEngaging with prospects through phone calls, emails, and social mediaSetting up appointments and demos for the sales teamTracking and maintaining accurate records of all interactions in the CRM systemThis internship provides me with hands-on experience in sales development, lead generation, and customer relationship management. I am able to hone my communication and negotiation skills while learning how to navigate the sales process and leverage technology to streamline workflows.

Monitored +40 Patients on a monthly basis, within the psychiatric department who required physical and emotional well being support serviceOversaw a team of 12 security officers on shift and served as the floor supervisor for our security operationsWrote +80 comprehensive incident reports and conducted thorough investigationsResponded to +5 Daily Calls via different codes to assist health professionals, and staff in a timely mannerHandled and Received +20 Inbound Calls Daily from prospective families of new patients

Managed daily operations and support for a team of 50 security officers, ensuring all shifts were properly staffed and equippedImplemented new scheduling system which resulted in a 20% decrease in scheduling errors and a 15% increase in overall operational efficiencyTrained and onboarded new security officers, reducing onboarding time by 25%Monitored and analyzed key performance indicators to identify areas for improvement and implemented strategies to increase productivityUtilized Microsoft Office Suite to track and report on operational metrics, resulting in a 10% increase in client satisfaction ratings

Received +15 Calls Daily to answer customer Inquiries, and scheduled +12 Appointments Each WeekTrained & Mentored +16 New Hires, in addition to overseeing Orientation Sessions, and providingonboarding paperwork to maintain company complianceOperated at a 92% Customer Satisfaction Rate to both external and internal customersPlaced +100 Outbound Touches and messages via email or SMS each week to coordinate team calendarsCoordinated meetings; set up conference rooms; prepared agendas; distributed meeting minutes afterwards.

Year up is a one year career development program comprised of college level courses, professional training, and a 6 month IT help desk internship.

Handled +30 Tickets, Returns, and Provided Customer Resolutions per DayDeveloped, maintained, and completed +10 Hours of working Knowledge related to Training procedures,internal policies, and company best practicesResponded to +20 Inbound Telephone complaints daily, following Walmart Standard Operating Procedures (SOP’s)

- Contributed to YR Media's digital content creation, including writing articles and producing multimedia pieces- Conducted interviews and research to develop compelling and informative stories on social and cultural issues- Assisted in the production and editing of audio and video content for online platforms- Collaborated with a team of journalists to pitch, develop, and produce stories for publication- Showcased storytelling skills by having a story featured on NPR Marketplace during internship tenure.