Edna Majewski Email and Phone Number

Contract Specialist

 Utilize testing environments to determine the result of a transaction, prior to entering the information in the live environment Create and distribute communications to departments regarding system releases, renewal/new business processing changes, renewal/new business processing reminders, and system workarounds. Revise processing content system releases and processing changes. Assisted in creating and implementing monthly newsletters and career development workshops.  Assist with designing and implementing training programs. Instruct new employees and existing employees, at various HCSC locations, on HCSC processing systems for new business processing, renewal processing, data entry, and workflow.  Review date entry and document the accuracy of the trainee’s performance.  Facilitate and present webinars to Enterprise Marketing Operations on processing changes and system updates. Facilitate meetings, regarding changes to content and processing. Improve the quality of processing by facilitating refresher sessions. Assist processors with issues and resolutions that prevent the release of transactions in the systems that require approval.  Resolve issues and answer questions sent to a shared e-mail box. Interact with other areas to resolve paperwork issues, processing issues, and system issues.

Trainer, Sales Delivery Group, Business Integration & Operational ExcellenceUtilize testing environments to determine the result of a transaction, prior to entering the information in the live environmentCreate and distribute communications to departments regarding system releases, renewal/new business processing changes, renewal/new business processing reminders, and system workarounds.Revise processing content system releases and processing changes.Assisted in creating and implementing monthly newsletters and career development workshops. Assist with designing and implementing training programs.Instruct new employees and existing employees, at various HCSC locations, on HCSC processing systems for new business processing, renewal processing, data entry, and workflow. Review date entry and document the accuracy of the trainee's performance. Facilitate and present webinars to Enterprise Marketing Operations on processing changes and system updates.Facilitate meetings, regarding changes to content and processing.Improve the quality of processing by facilitating refresher sessions.Assist processors with issues and resolutions that prevent the release of transactions in the systems that require approval. Resolve issues and answer questions sent to a shared e-mail box.Interact with other areas to resolve paperwork issues, processing issues, and system issues.; Implemented training program for new employees in the Standard Account, HMO Illinois, and Hospital Account departments.Developed training manuals for Product Knowledge, Current Membership, Data Entry, Forms, Claims, and Membership Inquiries, and workflow for new accounts and renewing accounts.Reviewer for new employees and existing employees.HMO Illinois Client Services Implementer for 1999 benefit plan changes.

Responsible for processing new and renewing accounts.Investigate claim, billing and membership inquiries.Direct contact with account Benefit Administrators.Request employee benefit packets.Assistant to Marketing/Sales Representatives.