Interviewing potential Candidates to ensure that they are qualified for the role they have applied for. It is a dialogue that provides the necessary information that will translate into a qualified Candidate that will be a great fit to an Agency/Company/Team. Having 30+ year knowledge in the insurance industry is important when determining whether a Candidate is qualified for any position. There's always a story behind every applicant, knowing how to pull the necessary information… Show more Interviewing potential Candidates to ensure that they are qualified for the role they have applied for. It is a dialogue that provides the necessary information that will translate into a qualified Candidate that will be a great fit to an Agency/Company/Team. Having 30+ year knowledge in the insurance industry is important when determining whether a Candidate is qualified for any position. There's always a story behind every applicant, knowing how to pull the necessary information amidst the non-important information is key. The goal is to obtain a win, win for everyone, which means finding the right talent. That is a ripple effect of success and one that I enjoy being a part of. Show less

Dual Agency - Claims Concierge Brittanie Portillo-McCoy State Farm Agent

Maintained responsibility for no-fault claims. Processed and reviewed new PIP claims for insurance fraud. Reviewed medical reports as well as requested utilization reviews. Evaluated independent medical examination reports. Ensured adequacy of reserves and settlement authority. Confirmed and denied coverage and liability. Utilized loss management techniques (IMEs, Nurse Review, and Bill Review). Identified potentially fraudulent claims to the Special Investigation Unit.NYS Independent… Show more Maintained responsibility for no-fault claims. Processed and reviewed new PIP claims for insurance fraud. Reviewed medical reports as well as requested utilization reviews. Evaluated independent medical examination reports. Ensured adequacy of reserves and settlement authority. Confirmed and denied coverage and liability. Utilized loss management techniques (IMEs, Nurse Review, and Bill Review). Identified potentially fraudulent claims to the Special Investigation Unit.NYS Independent Vehicle No-Fault/Workers Compensation Health Srvc AdjusterLicense #1549752Key Achievements:• Worked on a litigation project to decrease the open litigation matters by 90%.• Analyzed and managed no-fault arbitration files as well as settled and defended litigation claims against the company within the realm of no-fault.• Reviewed medical records and bills to verify claimed treatment was causally related to the accident and necessary given facts of the claim. • Served as the primary liaison with policyholders, agents, witnesses, and claimants while compiling information on claims.• Advised policyholders, agents, and claimants on proper course of action.• Spearheaded efforts to negotiate settlements with attorneys, claimants, and medical providers. • Pioneered the implementation of continuous improvement initiatives while enhancing efficiency.• Served on the Red Committee responsible for increasing morale among teams. Show less

Charged with accountability for managing commercial, business owners, liability, and property claims. Handled files and utilized independent adjusters as needed. Reviewed claims form and other records to determine insurance coverage. Examined titles to property to determine validity. Key Achievements:• Investigated, negotiated, and settled bodily injury claims and potential lawsuits. • Led efforts to analyze information gathered by investigation and reported findings and… Show more Charged with accountability for managing commercial, business owners, liability, and property claims. Handled files and utilized independent adjusters as needed. Reviewed claims form and other records to determine insurance coverage. Examined titles to property to determine validity. Key Achievements:• Investigated, negotiated, and settled bodily injury claims and potential lawsuits. • Led efforts to analyze information gathered by investigation and reported findings and recommendations.• Gathered evidence to support contested claims in court. Show less

Handled Auto, Property, Med Pay, Bodily Injury, and Commercial /Garage policy claims. Executed customer service activities. Key Achievements:• Earned Legal Principles Claim Specialist Designation.

Worked with the Residual Market and reviewed new business. Assessed and rated territories.Key Achievements:• Successfully reviewed new insurance commercial applications.• Partnered with the claims department to deter fraudulent claims from being paid.