Edna S. T Thompson, Mpa(Cum Laude) Bsc Email and Phone Number
Edna S. T Thompson, Mpa(Cum Laude) Bsc work email
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Edna S. T Thompson, Mpa(Cum Laude) Bsc personal email
A hard-working, knowledgeable and target-oriented person. Specialize in human-centered customer experience across digital product innovation, technology transformation and inventive marketing. Skilled in developing & implementing strategies for improving customer relationship and satisfaction, 3G& 4G, service delivery, product development, project management. Ability to utilize CLM and CRM tools in enhancing customer loyalty and relationship management as well as recommendations on steps necessary for improvement. Passionate about mentoring and coaching others to bring out the excellence in them.
Csquared
View- Website:
- csquared.com
- Employees:
- 90
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Country ManagerCsquared Dec 2022 - PresentLiberia
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Enterprise Sales ManagerLonestar Cell/Mtn Liberia May 2022 - Jul 2023Liberia• Identify opportunities to boost sales and profitability by leading the sales team in acquiring all levels of customers across multiple industry verticals• Manage organizational sales by developing a business plan that covers sales and expense control.• Initiate and grow strategic partnerships and large account sales while leading and negotiating contracts with clients to ensure that both parties are satisfied with the terms of the agreement• Identifying potential customers and developing new business opportunities through networking and referrals from existing customers• Building relationships with current clients to increase sales through repeat business from existing customers• Developing plans to increase revenue within existing markets while identifying new markets that could provide future growth opportunities• Establishing pricing structures for products or services to ensure profitability• Build and motivate teams for personal and company development -
Business Manager-Ceo OfficeLonestar Cell/Mtn Liberia Sep 2018 - May 2022Monrovia, Liberia• Leading all aspects of the strategy and operations of key parts of the business covering: marketing and brand development, sales & distribution, customer value management, human resources, partnerships, and regulatory relations in driving the business objective• Designed and led on the formation of key projects to include MTN women program, Yello scholars, and Smart Liberia initiatives to drive diversity, talent pool and a youth driven organization• Provide governance and coordination of country-wide activities including critical business issues agreed actions and follow-up in a timely manner• Report, analyze and oversee the preparation of Board and Management documents• Own, analyze and make recommendations on project request to provide effective, proactive, and commercial support• Act as a link between CEO and direct reports; working behind the scenes to solve problems, mediate disputes, and deal with issues.• Weekly management team update -provide key board level reports for CEO where required, e.g. Operational reviews/ budget reviews
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Customer Experience ManagerLonestar Cell/Mtn Liberia Mar 2014 - Sep 2018Monrovia, Liberia• Launched first customer experience call center with an instant resolution hotline to immediately resolve billing issues; improving billing NPS (Net Promoter Score) WoW-2014• Developed the overall CEX plan within the OpCo in collaboration with the executive team to drive customer experience effectiveness within the OpCo• Ensured the successful delivery and implementation of OpCo specific P10 plan by providing project management, analytical support, and customer experience expertise• Co-created a blueprint with technology for enablers to customer experience framework thereby improving team productivity by 80%- including, real time reporting• Put in place an organizational structure and up-scaling analysis to ensure program was successfully implemented and executed on a group and operational level
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Product & Services SpecialistLonestar Cell Mtn (Mtn Liberia) Oct 2011 - Mar 2014• Project-managed the product development process through the coordination of cross functional teams to bring the product or service to market within agreed timelines.• Ensured quality assurance of products and services to 85% by effectively communicating and testing of all product and services before go to market• Developed Product Concept Document (PCD) and followed through for timely sign off and implementation.
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President Young Professional (Pyp)Gender Ministry Jul 2011 - Oct 2011Liberia• Work with Ministry on implementing Projects• Support Minister Office• Support the Adolescent Girls Unit
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Customer Care ManagerComium Liberia Jun 2006 - Jul 2011• Implemented customer service requirements through surveys, focus groups and benchmarking best practices improving staff performance by 40%• Successfully implemented new CRM software system and trained staff to maximize the benefits of technology to achieve excellent customer satisfaction levels.• Increased customer retention by 30%.• Developed staff training programs and reference manuals for effective day to day running of the shops• Prepared investment and expansion plans for service centers. -
Market, Price & Competitors AnalyzerComium Liberia Mar 2007 - Sep 2009Liberia• Market Analysis-Conducted periodic survey to measure customer satisfaction, awareness, and attitude there by improving customer retention by 25% MOM• Market Forecast-Projected market opportunities adapting products to suit the needs of customer group improving revenue by 12%• Competitor Intelligence-Gather Information on all networks• Provided clear insight on media monitoring and competitors activities.
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Presiding OfficerNational Election Comm Sep 2005 - Nov 2005Monrovia, Liberia
Edna S. T Thompson, Mpa(Cum Laude) Bsc Skills
Edna S. T Thompson, Mpa(Cum Laude) Bsc Education Details
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Cuttington University3.4 -
(Mtn Academy—E-Learning)Pass
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Ame Zion University, Liberia3.32-Cum-Laude
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FjpPass
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Deon & Noed InternationalPass
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Elohim Group Of Companies Inc (EgcoPass
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Usaid-Africa LeadPass
Frequently Asked Questions about Edna S. T Thompson, Mpa(Cum Laude) Bsc
What company does Edna S. T Thompson, Mpa(Cum Laude) Bsc work for?
Edna S. T Thompson, Mpa(Cum Laude) Bsc works for Csquared
What is Edna S. T Thompson, Mpa(Cum Laude) Bsc's role at the current company?
Edna S. T Thompson, Mpa(Cum Laude) Bsc's current role is Country Manager- CSquared |Customer Experience & Service Delivery Expert | Entrepreneur|I help develop talents | Passionate about Coaching and Mentoring.
What is Edna S. T Thompson, Mpa(Cum Laude) Bsc's email address?
Edna S. T Thompson, Mpa(Cum Laude) Bsc's email address is ed****@****ell.com
What schools did Edna S. T Thompson, Mpa(Cum Laude) Bsc attend?
Edna S. T Thompson, Mpa(Cum Laude) Bsc attended Cuttington University, (Mtn Academy—e-Learning), Ame Zion University, Liberia, Fjp, Deon & Noed International, Elohim Group Of Companies Inc (Egco, Usaid-Africa Lead.
What are some of Edna S. T Thompson, Mpa(Cum Laude) Bsc's interests?
Edna S. T Thompson, Mpa(Cum Laude) Bsc has interest in Investing, Management Training, Reading, New Technologies, Hiking, Health.
What skills is Edna S. T Thompson, Mpa(Cum Laude) Bsc known for?
Edna S. T Thompson, Mpa(Cum Laude) Bsc has skills like Telecommunications, Vas, Gsm, Mobile Devices, Team Leadership, 3g, Customer Experience, Wireless, Team Management, Voip, Managed Services, Open Source Software.
Who are Edna S. T Thompson, Mpa(Cum Laude) Bsc's colleagues?
Edna S. T Thompson, Mpa(Cum Laude) Bsc's colleagues are Isaac Kisakye,bsc Eng,pmp®, Jacob Odame-Baiden, Smart Ronald, Yollande Mukoka Mbelu Mba, Emmanuel Debrah Mireku, Mauricette Sena Dohou, Issah Iddrisu Abubakar.
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