Project Manager: Microsoft Senior Business Analyst: Mortgage Cadence, Ultimate Kronos Group

Assure projects are completed in accordance with business unit objectives for On Time Delivery and Quality. Manage the development and planning of projects, achieving the implementation of ERP's, in accordance with the standardization of the organization at a global level.

Delivers superior customer experience by responding to Service Requests according to established service level agreements (ITIL) in a timely, accurate and professional manner. Responsible for communicating with end users regarding incident/requirements updates. Responsible for meeting individual and departmental metric goals with regards to incidents and support requests. • Ability to diagnose and solve problems effectively • Assists and/or consults with tiered support escalation members to achieve company defined Service Level Agreements • Good analytical ability and excellent communication skills.

MSFT XBox Customer Service and Support Consistently deliver high quality customer service with focus on building client relationship and achieving quality results. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. Follow up to customer requests, ensuring to provide a good service and solution to their problems