Edna Jimenez Email & Phone Number

New York, Ny, Us

Responsible for revenue-driving functions and store operations; supervise all business functions and high emphasis on all store events (charities, private shopping events, birthdays, Baby Showers). Managed all recruiting, hiring, training inventory management, vendor relationships, visual merchandising, trunk shows and creating marketing content with corporate support. Ensure customer engagement is our primary focus to create an environment all about the client experience.Accomplishments: Developed and managed external B2B partnerships to drive store revenue.  Support Keyholder and sales team with trainings, clienteling best practices, leading by example and positive reinforcement.  Partnered with the visual team to discuss merchandising and floor plans to optimized store layout that reflected the best product for our client, lead to an increased conversion, UPT and ADT (KPI’s)

San Francisco, California, Us

Responsible for revenue-driving functions and store operations. Managed recruiting, hiring, and training.In addition to this supervised all business functions and day-to-day operations. These include inventory management, vendor relationships, visual merchandising, creating marketing content with corporate support, and ensuring customer engagement is our primary focus to create an environment all about the client experience.Accomplishments: Worked with corporate and management to create a strong GTM.  Overhauled customer engagement guidelines and created new procedures and structure led to higher dollar value sales and increased retention with returning customers. Partnered with store leaders to develop better guidelines to upsell store credit cards

Casellina Di Scandicci, Florence, It

Responsible for sales and delivering exceptional customer service. I supported store management and aided in the development of new operational plans to increase efficiency and help drive higher levels of customer engagement and overall satisfaction. Accomplishments: Supported sales team members by helping them with their customers and advising them on the competitive landscape.  Utilized our customer engagement tools to remain in contact with existing, new, and potential customers. Ensured that departments were held to worldwide standards and focused on delivering exceptional customer service and delivered a rating above 90% to all secret shoppers.

Milano, Mi, It

Responsible for daily operations and revenue functions, including merchandising, inventory control, logistics, scheduling, loss prevention, and employee performance. I recruited, hired, and trained employees to facilitate a strong team environment while continually working to improve employee retention. By focusing on creating a team culture, we increased brand recognition, sales, and customer retention.Accomplishments: Developed new hiring and onboarding protocols with regional leadership.  Developed and implemented a more efficient onboarding program for sales associates. Focused on training that led to increased sales, and higher customer engagement. Created coaching protocols for employees on the execution of visual concepts that led to higher quality floor sets, reduced the time needed, and a 100% completion rate ahead of schedule.

Los Angeles, Ca, Us

Oversaw all business functions for a Forever21 Vision Store with more than 300 employees. I supported the growth of this store by hiring and training employees to create a positive work culture, monitored daily sales performance, and addressed shortcomings. I motivated team members to deliver exceptional customer service by encouraging accountability through regular performance evaluations and worked with corporate to overhaul our POS system.Accomplishments: Worked with corporate to overhaul our POS system. An easy-to-use system led to accurate data and sales reports, client information, and shipping and receiving information allowing for better sales and marketing programs which increased sales revenue. Partnered with the visual team to discuss merchandising and floor plans. With a more optimized store layout, we increased foot traffic and provided higher level product training for employees leading to higher sales and customer engagement. Helped to execute a training that focus on developing future leaders. Successfully promoted managers from within to support our continuous growth and encourage team members to concentrate on team and individual goals.

Oversaw all business and revenue-driving functions. These functions included sales, marketing, inventory control, loss prevention, scheduling, recruiting, and hiring. Managed and supervised more than 20 employees and daily operations from merchandising and logistics to working with local vendors and business partners to create new revenue streams.Accomplishments: Overhauled branding and partner relationships KPIs to ensure success. Diversifying revenue-driving channels increased revenue leading to our recognition as a top store in California. Designed and implemented more efficient employee training programs; Onboarding time was reduced, leading to higher sales, increased employee retention, and better overall customer satisfaction. Created employee recognition and incentive programs that led to the store and employee to meet KPIs, customer satisfaction ratings improved, and employees were motivated to grow with Etnies.