Edna Deloach, M.Ed. Hrod, Mbi-Ct Email & Phone Number

Rowell, Ga.

Partner with Marketing and directly responsible for leading the strategy, design, content development, implementation, and evaluation of SiteOne University.•Strategy Development: Identifies program objectives, governance, strategies, and roadmap for implementation. •Program Oversight: Oversees the instructional process across SiteOne University, evaluating the quality of programs and curriculum on an ongoing basis.•Project Management: Coordinates and drives the plan for learning programs. Takes ownership of assigned projects, documents program plans reports results in a timely manner and drives timely completion for every milestone.•Education Design & Content Development: Determines curriculum, course content, speakers/presenters in accordance with SiteOne goals and state specific CEU requirements•Implementation: Responsible for delivering education through channels such as live and virtual events and eventually, through an on-demand platform. Delivering value to customers and sponsors of the activity.•Evaluation: Provide program analytics and reporting to internal and external (sponsors) audiences. Recommend program optimizations.•Communications: Manages marketing and communications around SiteOne University including regular updates with program stakeholders.•Relationship Management: Manages relationships with internal and external stakeholders including field leaders, product owners, suppliers (OEM), and other industry experts.

Greater Atlanta Area

Work with the Human Resources VP and senior leaders from the business units to identify systems and programs that help meet organizational talent development and business goals and objectives. •Identify the organization’s critical issues through the analysis of relevant data; make recommendations; implement interventions; manage change; and perform feedback and analysis.•Serve as an advisor and technical expert regarding organizational design and development, change management and system improvement. •Partner with senior leaders to drive successful career development and onboarding processes firm-wide, and, and create change management plans.•Conduct training needs assessments to support the design, development and delivery of corporate training programs and strategies.•Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organizational needs.

Greater Atlanta Area

Leader responsible for the execution of plan tactics and growth strategy of the Leadership and Restaurant Principles Team within the Training and Operating Standards Department.• Assessed and anticipated current and future learning needs of Grand Opening Supervisors, Interim Managers, and Corporate staff by collaborating with vested partners across the organization to provide premier learning experiences and to grow leaders. • Translated needs into learning strategy and instructional design for content within the LRP program.• Championed on the ground leadership for execution of the program, which resulted in a 4.92 out of 5.00 rating in excellence.• Facilitated content within LRP program which helped to grow future business leaders that will impact the organization in a positive way.

Greater Atlanta Area

Leader in the development and sustainability of the Team Member Development Process through successful documentation and production of materials.• Analyzed restaurant operating standards and procedures for feasibility and offered solutions for improvement, thus.• Collaborated with organizational stakeholders to influence change to existing restaurant operating standards and procedures, which• Managed project teams on revising training materials, and creating training materials for product and equipment market tests and rollouts, which resulted in• Consulted with organizational stakeholders with best practices for implementing and sustaining TMDP, thus.• Consulted organizational stakeholders and Operators during Market Tests for feedback that impact restaurant execution of new products and equipment in order to

Consulted with key business stakeholders and learning and development leadership in all global training initiatives which included communications, scheduling, facilitation, coaching, and project management.•Effectively facilitated virtual training sessions, resulting in engaged associates firm wide.•Managed learning programs, meeting guidelines for effectiveness.•Responsible for internal coaching and consulting, resulting in efficient virtual delivery business instructors.•Evaluated priorities and executed learning and development tasks assigned, resulting in training programs going above and beyond to meet business goals and objectives.•Continuous improvement of course content and program delivery techniques, that ensured methods and materials conducive to learning.

Provided Learning and Development support and training within an organization of 20,000 associates, in support of business objectives. Coached and/or trained other business instructors and provided valuable feedback to assist with overall performance and improve the quality of training. Partnered with project managers and instructional designers to provide subject matter expertise for curriculum development and maintenance. Designed, maintained, scheduled training programs that addressed specific needs within the organization.•Effectively facilitated over 100 virtual training sessions per year, resulting in reduced training costs and companywide integration.•Collaborated with Learning and Development team to redesign an onboarding training curriculum to address specific needs, on an organizational and individual level, which significantly improved operating efficiencies and reduced learning curve.•Enhanced employee performance and secured outstanding feedback by delivering quality training programs based on corporate needs and assessing learning program participants for knowledge and behaviors learned.•Eliminated the need to hire a third party vendor by supporting instructional designers and serving as a subject matter expert in company efforts to continuously improve course content and program delivery techniques.•Implemented the Business Certification process that enhanced associates’ skills and career development and in addition improved client relationships, a corporate goal.•Consulted with managers in identifying training resources to address specific needs within the organization and helped resolve training issues firmwide.

Developed comprehensive training materials and activities for soft skill, technical and functional curriculum. Delivered training courses to all levels of leadership firm wide. •Advocated and assisted in the implementation, testing, and administration of a Learning Management System that enhanced training and learning efficiencies and helped mainstream resources.•Reduced training costs by identifying internal training and development needs and implementing, and delivering the recommended training to business units.•Created and delivered all technical tools training courses within critical periods of onboarding and ensured employees were fully trained and ready to serve clients exceptionally well and generate revenue for the company.•Organized and executed complex programs and projects firm wide and delivered results to businesses through successful program design and project implementation.

Responsible for developing, delivering, and deploying training for the company’s complex Defined Contribution Systems. Responsibilities also included training coordination which involved audience analysis, planning, organizing, and scheduling training for new employees within Defined Contribution (DC), or 401(k), administrative division targeting hundreds of onboarding associates, annually. Identified training needs on an organizational and individual level. •Enhanced onboarding efforts and helped reduce employee turnover by coordinating and delivering one-on-one training to new DC employees.•Engaged in learning and development and learning initiatives to help leaders create and maintain effective teams, and build leadership capability throughout the company.•Delivered DC Technical training classes that focused on company policies, procedures, and operating systems used within the organization to ensure associates were fully and completely trained on the firm’s tools and resources and to avoid any compliance issues.

Specialized in the administration of several Fortune 1000 companies’ DC retirement clients. Major functions included recordkeeping, reconciliation, analysis, administration, client relations, data entry, calculations, and process and operational improvements.

Administered equity, bond, balance, and real estate pension plans. Valuation was comprised of making accounting entries, analyzing portfolios, researching and compiling information received from various financial mangers, custodians and MetLife databases.

Master Of Education (M.Ed.), Human Resources Organizational Development

Bba, Business Administration & Accounting

Activities and Societies: 4 year Work Study Program at Oglethorpe