Tech Lead CSIRT | Incident Response

SOC/CSIRT

Responsible for the Incident Response team. Preparation of executive reports. Implementation of maturity processes in security solutions (Firewall, Endpoint, SIEM, CSIRT)

ITIL Processes: Specialist in the change and release process, following up on infrastructure demand (Linux and Windows Servers, virtualization, connectivity, systems deployment, Storage, database) from user request to deployment using best practices of ITIL. Perform Configuration Management Control activity, including registration control of new CIs (configuration items). Conduct meetings to understand the needs of the user area and/or propose and anticipate solutions to improve the company's… Show more ITIL Processes: Specialist in the change and release process, following up on infrastructure demand (Linux and Windows Servers, virtualization, connectivity, systems deployment, Storage, database) from user request to deployment using best practices of ITIL. Perform Configuration Management Control activity, including registration control of new CIs (configuration items). Conduct meetings to understand the needs of the user area and/or propose and anticipate solutions to improve the company's business process. Implementation Project Management in high risk production perimeter in the IT Infrastructure environment of Banco do Nordeste: Support the assessment and anticipation of risks, problems, changes and critical path projection; Responsible for mediation between team and project and customers; Support the organization of documents generated by projects. Show less

1 - Lanlink Informática LTDA (CMC – Continued Monitoring Center) Main Activities: Monitoring of network assets in Spectrum CA tools, as well as opening calls in CA-SDM Tool 2 - Lanlink Informática LTDA - Headquarters Management in IT processes based in ITIL. Responsible for implementing ANS contracts from external customers in CA-SDM Service Desk Manager tool. Contact CNS responsible for contracts as well as follow the Change Management flow. Resolve incidents / requests / problems / changes… Show more 1 - Lanlink Informática LTDA (CMC – Continued Monitoring Center) Main Activities: Monitoring of network assets in Spectrum CA tools, as well as opening calls in CA-SDM Tool 2 - Lanlink Informática LTDA - Headquarters Management in IT processes based in ITIL. Responsible for implementing ANS contracts from external customers in CA-SDM Service Desk Manager tool. Contact CNS responsible for contracts as well as follow the Change Management flow. Resolve incidents / requests / problems / changes reported by the Monitoring team. Technical support for the Commercial Application made available by the State of Ceará Department of Finance. Technical support for the Activation Software (SAT), provided by the Department of Finance of the State of Ceará. Carry out the preparation of backup instructions and periodic routine procedures. Carry out the preparation of software configuration and operating instructions. Contact users to obtain additional details regarding requests not made available in the first contact, in an attempt to solve the problem. Responsible for verifying and maintaining the MFe-CFe Infrastructure monitoring project. Performing activities with processes approved by ISO/IEC 20 000. Show less

Ceará State Finance Department (Sefaz-CE) – Lanlink Informática LTDA Position: 2nd Level Specialist in Infrastructure and Monitoring (Nagios Enterprise) and Systems (ERP –Mfe-Cfe). Main activities: Responsible for the Administration and configuration of the Monitoring tool (Nagios Enteprise). Opening tickets, troubleshooting, creating monthly reports, creating Dashboards, backups. Technical support via telephone and in person.

Técnico de suporte 2º Nível, responsável pelo suporte a Hardware e Sistemas (ERP, CRMs). Auxiliando na configuração e manteneção da infraestrutura de rede. Experiência com tecnologia Cisco e Dígitro.