Edna Upton Email & Phone Number

Named one of the Fastest-Growing Companies in the world by Fortune magazine, one of the World’s Most Innovative Companies by Fast Company and one of America’s Best Employers by Forbes, Paycom (NYSE: PAYC) continues to transform businesses as a leading provider of human capital management technology. Through our user-friendly HR payroll technology, Paycom allows employers and their HR teams to focus on strategies that drive the business forward and empowers employees to manage their own HR data — such as onboarding tasks, personal information, time-off requests, pay stubs, year-end forms, benefits enrollment and more — through a single software or mobile app. Paycom has earned numerous accolades, including:» Membership in the S&P 500» World’s Most Innovative Companies by Fast Company» America’s Best Employers by Forbes» Fortune’s 100 Fastest-Growing Companies» Human Resource Executive® magazine’s 2019 Awesome New Technology award for Direct Data Exchange®, 2020 Top HR Product award for Manager on-the-Go® and 2021 Top HR Product award for Beti®» Glassdoor’s Best Places to Work Employees’ Choice Award (2014-2016, 2019-2020)» Glassdoor’s 25 Highest Rated CEOs During COVID-19 (2020)» Top Workplaces Oklahoma award for nine consecutive years, earning the top spot in 2016 and 2020» Top Workplaces USA award (2021-2022)» The Wall Street Journal’s Best-Managed Companies (2021)» Best companies for women by workplace review websites Comparably (2021) and InHerSight (2022)» Ranked as one of Selling Power magazine’s 50 Best Companies to Sell For in back-to-back years (2014-2015)

Oklahoma, United States

Oklahoma City, Oklahoma Area

Managed up to 17 Union Representative Employees in a care center type environment. Experience in office and remote management. Responsible for measuring KPI's and monthly metric scorecards. Monitored employee adherence schedules, Quality level achievements, and Production Quantities while ensuring customers received quality assistance. Mentored my employees on weekly one on ones to help them work thru pending issues with their accounts or conflict resolution. Responsible for the teams which process the following Maintenance and Disputes ManagerLetter of Agency (LOA) for the US Indirect Channel and to ensure compliance for Legal Guidelines for process. Equipment Record Changes and install base creations for Indirect and Direct for the USCustomer Master Data for the US - Creation, changes, and updates to Customer Sold to's. Ensuring high levels data quality, integrity, accuracy, completeness, consistency and privacy.Responsible for the US CMDT Duplicate Sold to requests approval and Policy Compliance Owner of the FAQ Records Correction Document Responsible for the Collections Distress report for 180+ monies to clear outstanding accounts in outside collectionsHelped roll out tools such as the Global Registration Tool, ACSBI tool and the Customer Authorization Tool. Participated in several UAT - user acceptance trainings for Global Registration Tool, Customer Authorization Tool, B to I SAP migration and ACSBI Tool used for customer system reporting. Participate in Avaya Partner Sharing Calls, PCC Calls, GRT Meet the trainer Calls to help assist with Questions about processes and tools. Process Owner for Functions Managed and Responsible for Process documentation and training DocumentationResponsible for Job Aids and Knowledge Base Articles written and shared for functions managed Received - Avaya Client Services - Circle of Excellence award 2012Familiar with tools Salesforce, SAP, Avaya One Source, Sharepoint, GetPaid, WFO and Siebel

Oklahoma City, Oklahoma, United States

Worked a contract position as a hiring manager for a legal services company. Handled vetting resumes, confirming information and qualifications, form and document requirements, and setting up interviews.

Customer Master Data Management and Integrity Records Corrections and Management for Install Base Process owner and Process documentation Managed Front Door team who were responsible for assigning out work to other teams. Duplicate Sold to Authorization and Policy Enforcement Letter of Authorization process and Policy EnforcementManaged the Dealer Desk team who were responsible for providing parts replacement orders for our Indirect Avaya Partners Managed the ACU team who was responsible for billing for times spent by Avaya techs for onsite customer visits Managed the Pre-registration team who was responsible for adding Install Base to End users records and assisting our Avaya partners with Equipment Records Management Managed our Government Orders team who was responsible for placing orders for our Government customers for Aftermarket orders and tech visits Managed our Indirect Install Orders team who was responsible for placing orders for Avaya Partners for technician and certification orders

Fast paced environment where I managed small projects from ordering to installation. Ensured customer satisfaction while managing the project with customer success from equipment MOJ's to scheduling techs and helping assist with any customer dissatisfaction. Answered phone calls from customers, internal and resellers to assist with billing, ordering or collection efforts. Focus on Quality of customer interactions. Handled dedicated accounts to ensure excellent care.

Masters, Administrative Leadership

Holy Fire Reiki Karuna Master, Successful Completion

Certificate, Shamanic Life Coach

Bls, General Studies