Ed Noe Email & Phone Number

United States

After Market Optimization / Contract Work / Customer Experience Program Development

Palm Bay, Florida, United States

VP of PE-backed company focused on building a world leader by acquiring niche inspection equipment businesses that can serve customers more effectively as part of a global holding company.Industrial Physics, a leader in package and product integrity test equipment, is trusted by millions of customers worldwide to ensure products meet rigid quality, safety and regulatory requirements. Our family of brands delivers solutions for beverage & canning, flexible packaging, inks & coatings, materials testing, and product integrity applications.Our best-in-class products includes TQC Sheen, Testing Machines Inc., CMC-KUHNKE, Quality by Vision, Messmer Büchel, Systech Illinois, OxySense, TM Electronics, Ray-Ran Test Equipment, United Testing Systems and Eagle Vision brands. With presence in more than 75 countries, our brands help companies all over the world protect their brand. Industrial Physics is a portfolio company of Union Park Capital, a private equity firm focused on industrial technology companies. Union Park Capital is based in Boston, MA and has extensive investments and expertise in the process control and instrumentation sectors.

Global

Offering remote and on-site business consulting, project leadership, short and long term transformation execution, strategic planning and implementation. Services integration, transformation, and optimization.Top line growth and margin expansion.Commercial excellence.Customer Experience program development, deployment, and optimization (NPS). Strategy development and policy deployment (Hoshin Kanri). Lean Enterprise - Six Sigma & Visual Management coaching for customer facing functions (Contact Centers, Services, Sales, Technical Support, Customer Education Services). PPI and DBS experience. Multi-channel Customer Service & Order Fulfillment operations development, deployment, and optimization for both direct customer engagement and shared service models. Services and Commercial Operations optimization for regional and global businesses with distributed workforce and geographically dispersed sites. Broad experience with multiple ERP, CRM, CX, and SMS implementations and optimization including multi-channel support models, digital services transformation, and self support programs.

Columbia, South Carolina Area

Member of the Global Services & Aftermarket leadership team with responsibility for Services (Field, Bench, and Professional Services), Marketing & Sales, Customer Service, Technical Support, Business Development, and Customer Experience functions across the Americas. Accountable for Order Growth, SIOP - Funnel processes, Customer loyalty - NPS results, and P&L performance.

Asheville, North Carolina Area

Full Services P&L accountability ($150M), established and led Customer Care Centers across multiple locations, and served as Customer Loyalty Program Leader. Utilized Lean - Six Sigma continuous improvement methodology (including Customer Journey and Value Stream mapping, Kaizens, A3 templates, and Hoshin Kanri), developed and implemented market specific strategies to drive improvement in the end-to-end customer experience while improving top line growth and margin. Scope was global and included all customer touch points (sales, field service, call centers, customer service, technical support, managed services, professional services, depots, education and software consulting services, application support, order fulfillment, and product life-cycle processes). Initiatives reached across channel partners, distributors, and Web enabled services including e-commerce. Responsibility for Laboratory Equipment Division (LED) services business, leading the transformation and integration activities for a major restructuring of global services with accountability for a $150M P&L, and Lean Enterprise / Six Sigma champion for commercial operations.

Ahseville, Nc

Senior leadership position with full services P&L management ($100M+), Call Centers / Customer Care operations, and Customer Experience program responsibilities for end-to-end product lifecycle. Scope included Global Services & Technical Support, Services & Solutions Development, Services Marketing and Sales, Applications & Consulting Services, Call Centers, and Services Operations. Responsible for Continuous Process improvement program (PPI) utilizing Lean Six-Sigma across commercial, call center, and services operations focused on enhancing customer loyalty, driving top line growth, and expanding margins.

North America

Leadership responsibility for all aspects of Commercial Excellence program, including Process Optimization and Customer Excellence initiatives across sales, services, operations, call centers, applications, and technical support functions. Led commercial training initiatives across sales, service, call centers, professional services, managed services, application support, and customer training. Designed and implemented aftermarket growth strategies (business development). Led solutions development, commercialization process, field marketing alignment and optimization, and pricing initiatives. Developed and implemented CRM strategy & utilization initiatives across Services, Call Centers, and Operations. Led new product introduction process improvement and deployment, design for supportability program, account management program, new business development process, and Customer Experience (CX) programs. PPI leader (Thermo Fisher Business System) with accountability for Continuous Process Improvement - Lean / Six Sigma leadership focused on growth and efficiency for Commercial Operations, Call Centers, and Services including deployment, training, tracking, and reporting activities.

Brookfield, Wi

General management and full P&L responsibility ($100M+) for Global Enterprise Services, Multi-Vendor Managed Services, Asset Management Services, Customer Care Center, Technical Support, Professional Services & Software Support, and Multi-vendor Compliance & Support Services. Member of the Informatics and Services Division executive management team. Developed, priced, and delivered managed services contracts and MVS services globally supporting analytical instrumentation, laboratory equipment, and medical products across Healthcare, Pharma, Biotech, Clinical, Environmental, Food Safety, Agricultural, Chemical, Petro and Industrial markets. Leadership responsibility for Solutions Development, Marketing, Pricing, and Sales globally. Launched a Remote Technical Support function, and implemented one of the first NPS based Customer Loyalty programs for Services in Thermo Fisher Scientific.

Computer Science And Business

Management Information Systems, Business Management

Electrical, Electronics And Communications Engineering