Edward Novick Email & Phone Number

Chicago, Illinois, United States

Downers Grove

Oak Brook, Il

Underwrite and service new and renewal commercial Surplus Lines wholesale business.

Hinsdale, Il

Underwrite new and renewal commercial property business in an admitted program. .

Hinsdale, Il

Underwrite new and renewal Surplus Lines Personal Lines business.

Responsible for direct supervision of operations support staff of as many as 23 Rating Technicians. Analyzed existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods. Implemented new systems and procedures in Rating department and instructed personnel regarding them. Made and implemented recommendations on improving workflow/processes within Rating department. Ensured the volume of work produced meets or exceeds service standards and quality expectations.

Lead, directed and ensured that policy reviews were conducted, maintained and in compliance with Professional Standards and Policy Management Group Procedures. Responsible for initial and ongoing team staffing requirements.Participated in change control and change management within office during start-up stages of department.Drafted and delivered Business Scorecards (performance planning) for staff.Conducted staff performance appraisals.Conducted team meetings on a regular basis.Ensured team compliance with company and department standards and procedures.Responsible for quality output of all members of team.Monitored work flow and adjust assignments as necessary.Reviewed monthly reports and meet with advisory leaders to discuss results.Worked with advisory leaders to ensure efficient implementation and ongoing execution of process.Managed relationships on an ongoing basis with client advisory colleagues.

Provided high-quality renewal and ad hoc service support to assigned Commercial Lines accounts. Supported multiple product lines including Property, GL, Auto, Workers Compensation, Umbrella/Excess, Boiler, D&O and more. Analyze multi-line commercial P&C policies for coverage discrepancies. Updated and maintained client records and internal systems. Served as liaison to IT department.Developed and edited field office newsletter. Served as Service Center’s Intranet Coordinator.Taught INS 22 Personal Lines class in which all 7 students successfully passed national examination. Initiated and produced Tech Tip Of The Week to share technological knowledge with peers. Presented with STAR Award for developing and successfully replicating departmental “Toolbox” and tools to several departments within the Aon Services Center. (2002)

Profitably managed a $10 million book of Personal Lines P&C business with multiple product lines. Built quality relationships with, and provided underwriting service for, over 30 independent agencies. Trained agents and office staff and provided leadership for regional office underwriting team. Served as liaison between underwriting and claim departments. Provided leadership by training and mentoring team members on all underwriting issues.

Underwrote multi-line Personal Lines P&C products in mid-western states. Composed and edited department newsletter and initiated claim photo review project.Investigated, negotiated and settled over 2500 Personal Lines property and injury losses.

Associate, Personal Insurance

Associate, Claims

For program details go to: http://www.aicpcu.org/flyers/aic.htm

Mba, Marketing & Human Resource Management

Activities and Societies: Residence Hall Director

Ba, Business Administration

Activities and Societies: Student Government; Residence Hall Assistant/Director; Intramurals

Diploma

Diploma