Edoardo Rinaldi Email & Phone Number

Calgary, Ab, Ca

Surrey, British Columbia, Canada

• Promptly addressed customer inquiries, generating a sales and quotes pipeline exceeding $100K per month • Successfully worked both independently and with the engineering team to find the best industrial automation solution for our clients • Leveraged CRM software (Hubspot) and ERP system (Epicor P21) to streamline workflow and better assist customers

Vancouver, British Columbia, Canada

• Conducted an average of 30 phone calls per day achieving a 25% upsell rate by promoting premium airfare options• Showcased strong communication skills during phone interactions, resulting in a 95% customer satisfaction rating• Leveraged CRM software to track customer interactions, update contact information, and schedule follow-up calls

Surrey, British Columbia, Canada

• Supervised and mentored a team of 160+ lifeguards and swim instructors at the busiest recreation facility in Surrey• Implemented KPI’s to coach over 120 swim instructors, resulting in a 40% increase in customer satisfaction• Coordinated daily operations and schedules to optimize resource allocation and ensure excellent customer service

Surrey, British Columbia, Canada

• Addressed an average of 50 customer concerns daily by using strong communication and problem-solving skills• Consistently upsold from standard to private lessons with a 300% higher pricing, increasing revenue for the pool• Regularly received top performance ratings as a swim instructor from supervisors and customers

Bachelor Of Science - Bsc, Physics | Minor, Computer Science

• Graduated with Distinction • Dean's Honour Roll

Transfer Program, Physics

Multi-Ifr Commercial Pilot

• Airplane commercial license • Multi-engine rating • Group 1 instrument rating

Education record