Edoardo Abate Email & Phone Number

Italy

Responsible for supporting the Zendesk EMEA GTM team in Italy.

Copenhagen, Capital Region Of Denmark, Denmark

Certainly is the most flexible AI Chatbot Platform on the market, delivering business value to customers worldwide.• Expanded responsibilities beyond Presales to include the Post Sales function, ensuring delivery of a coherent and high-quality customer experience to customers worldwide.• Focused on achieving shorter time to value for newly won business, customer retention, customer success, identifying and coordinating upsells with account managers.• Sustained a high-level commitment to impactful presale activities that include providing bespoke and general demonstrations, crafting solution architectures, and proficiently executing RFIs and RFPs.• Utilized product and industry expertise to generate engaging communication materials, text, and media content for an amplified marketing initiative.

Copenhagen, Capital Region, Denmark

Oversaw the Presales Function as a proactive team leader and individual contributor for major accounts, featuring the following key achievements:• Enabled and managed a highly proficient team of 4 Europe-based Solution Engineers, effectively escalating presales activities while sustaining high operational standards.• Successfully executed the timely submission of numerous RFIs and RFPs, fostering commercial negotiations with larger prospective clients.• Architected re-usable tech demos to demonstrate product value when integrated with third-parties, including: Zendesk, Gorgias, Dixa, Salesforce, Google Analytics and more.• Developed and implemented tools to swiftly produce impactful custom tech demos to differentiate ourselves from competing vendors during discussions with significant prospects.• Developed and maintained best-practice solution architecture for seamless integration with 20+ third-party platforms, offering our clients enhanced business functionalities, including: Zendesk, Sunshine Conversations, Salesforce, Shopify, Google Cloud, Hubspot, Kustomer, Dixa. • Successfully initiated and completed formal applications for 5+ technological partner marketplaces, with the aim of broadening the organization's business ecosystem reach.• Supervised platform solution implementations for 20+ international business customers in Europe, North America, and Australia, while providing support to the Solution Delivery team.• Gathered market feedback and contributed in formulating deliverables and priorities for the Product development roadmap, working in tandem with the CTO and Engineering teams.

Copenhagen, Capital Region, Denmark

• Instrumental in founding the Sales Engineering function within the organization, a strategic initiative catering to increasing complexities in sales cycles and upmarket transposition.• Developed a versatile suite of high-quality tech demos for profound and effective product presentations during sales engagements.• Collaborated with various Account Executives to map out customer business and technical requirements. This enabled the orchestration and execution of bespoke tech demos, ensuring a distinctive edge amongst competitors.• Executed over 150 tech demos that necessitated interactions with C-level stakeholders, effectively contributing to 86% of all new business ARR.• Reliably managed and fulfilled the submission of numerous RFIs and RFPs within the stipulated time, thus strengthening commercial negotiations with larger prospective clients.• Enabled Solution Consultants from technological partner companies like Zendesk, Gorgias, on our joint value proposition and technical capabilities.

Copenhagen, Capital Region, Denmark

• Managed successful client relations with 20+ customers, focusing on understanding business needs, incorporating third-party integrations, and delivering tailored and generic configurations.• Developed API integrations with five major SaaS platforms, notably Google Cloud and Zendesk.• Leveraged market feedback to steer the development of over 50 innovative platform features and components.• Created marketing and sales collateral to bolster outbound communications and campaigns.

Copenhagen Area, Capital Region, Denmark

During my internship at Certainly (previously named BotXO), I owned several initiatives directed at improving marketing operations, both customer and internal facing. These included:• Developing custom PHP and JavaScript logic for WordPress-based site to enhance functionality• Developing and maintaining automation logic using Microsoft Flow and Function Apps• Improving SEO ranking by executing a series of optimizations on the site for both Desktop and Mobile usersI reported directly to the Head of Marketing and worked closely with SEO experts, content writers and asset creators.

Master'S Degree, Business Administation And E-Business

Bachelor'S Degree, Business Administration And Management, General

Erasmus Exchange At Aarhus Bss University, Business Administration And Management, General