Edoardo Rasetti Email & Phone Number

Barcelona, Catalonia, Spain

• Lead and manage a team of Technical Support Specialists, ensuring efficient workflow and task completion.
• Work closely with the Product Management team to develop and enhance company technology
• Act as the primary technical expert, providing support and solutions for back office operations.
• Engage with B2B clients to develop and optimise ticket shops, ensuring their technical needs were met.

Monaco

• Managed and organised Account Management tasks related to the opening of ticket shops.
• Acted as the primary technical expert, providing support and solutions for back office operations.
• Engaged with B2B clients to develop and optimise ticket shops, ensuring their technical needs were met.
• Enhanced back office technical assistance.

Monaco

• Engaged with customers to promote and sell products or services.
• Conducted follow-ups to ensure customer satisfaction and address any post-sale inquiries or issues.
• Managed and resolved customer crises efficiently, ensuring minimal impact on customer satisfaction and company reputation.
• Demonstrated strong crisis management skills, resolving customer issues promptly and maintaining high levels of customer satisfaction.

Monaco

• Provided advice and counsel to the board of directors on various aspects related to the cycling team.
• Developed and managed the budget for the cycling team, ensuring efficient allocation of resources.
• Advised on the development and implementation of the sporting strategy to enhance team performance.
• Formulated and executed the communications strategy to promote the team and engage stakeholders.

Monaco Area

• Crafted and implemented strategies for both external and internal communications to ensure consistent and effective messaging.
• Oversaw the management and updates of the team’s website using WIX.
• Initiated and managed the team's social media presence by launching Instagram and Twitter accounts.
• Designed and executed communication campaigns to promote team events and achievements.

Monaco

• Engaged in the sale of cleaning products to customers.
• Conducted follow-up activities to ensure customer satisfaction and address any post-sale inquiries.
• Provided customer care support and managed product delivery logistics.
• Managed communication channels such as social media and the company website as a social media manager and web page manager.

Monaco

• Designed and developed the company website, ensuring it effectively represented the brand and its offerings.
• Managed social media accounts, creating and curating content to engage with the audience and enhance brand visibility.
• Provided assistance to the Head of Spare Parts Department, supporting various activities and projects within the department.

Monaco

• Contributed to the development of digital communication strategies to enhance brand visibility and engagement.
• Provided support to the Marketing Manager in various marketing activities and projects.
• Conducted analysis of social media data to gain insights into audience behavior and optimize social media strategies.

Monaco, Monaco, Monaco

• Provided support in organising logistics for events, ensuring smooth execution.
• Acted as the main point of contact for exhibitors during events, addressing their inquiries and ensuring their needs were met.

Laurea Triennale, Communication And Entertainment Management

Bachelor in Communication and Entertainment Management

Bachelor'S Degree, Journalism

Activities and Societies: Co-Host of City University RadioBachelor in Journalism.

International Baccalaureate, Humanities/Humanistic Studies, 32/45

Activities and Societies: I.S.T. Football Team member for 2 years.Graduated from the International School of Turin in 2013.