Edoardo Montanaro Email & Phone Number

Florence, It

Firenze, Toscana, Italia

As a Store Manager , I lead a dynamic team to deliver exceptional customer experiences, driving and boosting sales, and uphold the Zegna luxury standards. Owner about strategic planning, team and business development, and operational excellence.Responsible of a team of 8 including 1 Assistant Store Manager, 1 Operation Specialist and Sales Team

Firenze, Toscana, Italia

Based in the Firenze Flasghip boutique, inpartnership with the boutique Manager I directly report 1 executive admin, 1 stock executive and 10 sales assistants (over partners and temporary support)I directly develop and optimize boutique performances and profitability by managing the entire team at alla levels with a strong focus on client service and engagement.In charge of Boutique Operations, Customer retention and CRM activities, People Management and Business Development.Pilot for new roll-out digitalization activities and active contributor for new adoption

The Mall, Firenze

Leader in the Gucci Global Outlet Flagship, the aim is to manage store activities on the floor to guarantee a unique customer experience maximing sales performances to achieve overall objectives. Responsible for smooth running of operations, loss prevention , talent building and visual merchandising.Involved in retail digitalization projects ( PBS & ROLLOUT of new tools for worldwide adoption)

Firenze - Italy

Based in Firenze flagship store and involved in multiple experiences.Acting as a Leader, in first line on providing the best experience thriving on interactions with customers as well as with team members enhancing their performance and customer satisfaction (NPS)I manage to have an effective impact all over KPIs leading projects, focus teams and planning strategies.Coaching and feedback on the floor as well drive for results

Firenze

In internal role rotation I mover into sales customer Department starting as a Specialist. I proactively developed the energy and excitement around Apple products, providing solutions and getting products into customers’ hands. Always curious, I stay on top of news about products and initiatives, ready to apply my expertise in customer interactions providing the best satisfaction and involving all the team members to do the best they can.During the time, experience raised my know-how on manage a focus, drive a result and lead a team.Multiple experiences as trainer, mentor and NSO/NCO experiences

Firenze - Uae

Managed the new flasghip opening in Firenze acting as Customer Service Specialist.I directly have to solve all the issues related with Apple mobile devices (iPhone, iPad & iPod) and iOs & iCloud ones.In this role you act also as a trainer for the customer with basical needs bridging and supporting sales department in order to increase conversion and revenue.Customer satisfaction, learning on the fly, time management and cooperation leads you through the best working way.Engaged on multiple go-to-market activities based in Italy and UAE - (Dubai & Abu Dhabi New Country and Store openings/post opening training and support) collaborating in the achievement of goals.

Firenze - Italy - Emea

Based in Firenze I Gigli Store (top 3 in market area as traffic/revenue)Customer service Specialist in charge to solve all the issues related with Apple mobile devices (iPhone, iPad & iPod) and iOs & iCloud ones.In this role you act also as a trainer for the customer with basical needs and You are often used in the sales area in a direct and indirect way.Customer satisfaction, learning on the fly, time management and cooperation leads you through the best working way.During these years I was involved on multiple strategic go-to-market experiences and New Store openings, renovations and relocations across EMEA market

Firenze, Toscana, Italia

Joined Apple As a Back Of House Specialist in charge to manage all the in-transit goods through the store.Extreme accurancy on check assistance and selling parts, helping sales area about warehouse movements, using SAP to overview all the stocks and checkout the visual merchandising area.Focused on shrinks and loss prevention and analysis of goods flow

Milano, Lombardia, Italia

Supervisor of SW & HW corners across Wholesale Retail partners.I had to manage MICROSOFT Visual Merchandising and assist customers buying products offering and explaining all the advantages.Acted also as a mentor and trainer for brand new employees and responsible for go-to-market pop-up / new projects

Business/Managerial Economics

Education record