Edo Bezemer Email & Phone Number

Basel Area, Switzerland

⚙ Ad-Interim Manager Leading teams and departments as ad-interim managerCustomers: Alpiq, canton Zug⚙ Senior Project Manager Leading projects in the area of IT service management, Matrix42 implementation, IT governance development and implementation, business continuity management, developing and implementing operational models, process optimization, team development / organizational developmentCustomers: Alpiq, canton Zug, Philip Morris, eOperations Schweiz AG, Avaloq, Generali⚙ Transformation Management Managing cultural changes, changing behavioral profilesCustomers: canton Zug, PostFinance⚙ Service Management Developing and implementing IT services according ITILCustomers: Avaloq, Generali⚙ Process Management Process assessments and optimizationCustomers: Alpiq, canton Zug⚙ Organizational development Customers: canton Zug, Philip Morris⚙ CoachCustomers: canton Zug, Alpiq

Olten

Olten

Optimizing IT operational performance by at least 5% through monitoring the operational quality, conducting process assessments based on COBIT5, implementing end-2-end service monitoring, initiating initiatives and projects as well as by coaching teams in improving team efficiency while significantly reducing costsConducting team-oriented problem-solving workshops with lean management methodsProject management: Developing and implementing the ITIL Continuous Improvement Process within a multi-service provider environmentMeasuring and continuous improving multi-provider service quality across 2 service providers, resulting in a significant optimization of the inter-organizational collaboration and operational costs.Organizing, conducting and moderating IT summits for different companies to foster exchange of knowledge and experiences as well as expending personal networks

Olten

Developing and implanting the multi-service provider vision and strategyDeputing the project manager and acting as project stream lead to outsource IT operational serviceRe-organizing the geographically dispersed retain-organization in different countries, including ITIL related processes and rolesBuilding high-performance, service delivery and result-oriented teamsCoaching and supporting team members in acting in their new rolesAchieving run cost reduction by 20% within 1.5 yearManaging the SAP basis infrastructure implementation

Olten

• Building and inspiring geographically dispersed teams including 13 employees• Budget responsible (OPEX and CAPEX)• Deputizing the Head of Infrastructure Services comprising 4 different IT infrastructure teams (network-, server-, storage- and collaboration team) including 35 employees in total• Developing and implementing a department strategy with the objective to reduce operational costs by among others standardizing and consolidating the data center infrastructure, increasing productivity and efficiency as well as seeking individual responsibility and accountability• Achieving a reduction of the operation cost by 15% within 1 year• Acting as emergency manager to manage operational escalations outside the business hours• Leading the project to implement Microsoft’s System Center 2012 in order to automate IT services (Orchestrator) as well as to consolidate the IT monitoring infrastructure (SCOM).

To ensure the availability, reliability and scalability of the global HR Application systems, including operation and engineering. To build and continues improve an HR IT related Project Management Office. To further develop and implement the HR IT strategy based on industrial standards.Project manager:- Implementation of a Business Continuity Plan- Evaluation HR ERP System (Oracle vs. SAP) through a RfP process and developing the business case

Directing and managing project development from beginning to endDefining project scope, goals and deliverables that support business goals in cooperation with all identified key stakeholdersPerforming requirement engineering and developing request for proposals (RfP) and business cases in order to evaluate different business solutionsIdentifying, assessing and monitoring project risks and develop risk strategiesPrograms/Projects:- Implementation of a managed output service - Developing and building an encryption solution to store and share clinical trial documentations, including GxP compliant validations and qualifications

Team leader IT Service Management:- Technical lead of the IT Service Management Team containing 10 specialists, allocated in 3 countries within Europe- Assuring the quality of the IT Management Systems installed at the customer sites Europe-wide- Process development to achieve, keep and control standardized SLA business procedures- Improve the monitoring quality with standards developed by the core team members- Coordinating compliance reviews and implementations of the corrective actions- Responsible for the budget and cost control- Supporting the sales staffProject Manager:- Building a new high-available datacenter- Replacement of the cantonal Private Key Infrastructure- Replacing the banking software system by the standardised banking software Avaloq

Zürich Area, Switzerland

Associate’S Degree, Wirtschaftsinformatik

Certified In The Governance Of Enterprise It (Cgeit)

Certificate Of Advanced Studies (Cas), Sourcing & Cloud Management

Bachelor

Education record