Eduardo Mercado Email & Phone Number

Santiago, CL

Santiago, Chile

• Led the "Comprehensive Security System of the Vitacura Municipality," expanding the municipal security network through the integration of an intelligent control system aimed at crime prevention.
• Spearheaded the award-winning "Protected Neighborhood of the Municipality of Las Condes" project, recognized at the Smart Cities Awards for pioneering the use of artificial intelligence in crime prevention.
• Managed the Newén project at Directemar, enhancing interoperability and… Show more
• Managed the Newén project at Directemar, enhancing interoperability and communication during natural disasters by deploying mobile units equipped with satellite technology.
• Led the proof of concept (POC) for the "Forestal Arauco Connected Forest" project, successfully implementing an LTE network in geographically complex forest areas to enhance security and productivity. Show less

Santiago, Chile

• Leader in the creation and start-up of the service management area (SMO), an initiative that allowed me to be recognized as an outstanding collaborator in the area to which I belong.
• I am the control and methodology leader of the Arauco's Forest Connection project.
• I lead the Training Plan in Sonda's project management.

Sydney, New South Wales, Australia

• Leading marketing campaigns, elaborating the staffing plan and scheduling, increasing exposure of the brands advertised.
• Highlights my participation in the project “New Brand Identity for AC Consulting”, where we redesigned not only its image, but also its internal processes, to improve their customers’ experience.

Santiago, Chile

• Implementation of cross-cutting strategic operational projects, such as the “New criteria for cleaning and security services”, achieving 11.1% of saving for the entire INACAP system.
• Implementation of local tactical initiatives of each campus, promoting efficiency in the use of resources.

Santiago, Chile

• Coordination of the company’s strategic project portfolio, highlighting my participation the project “Efficiency in campuses”, which allowed me to be promoted.
• Training the company’s key personnel in project management and management skills.
• Part of the development of the company’s strategic plan 2020.

Santiago, Chile

• I suggested and implemented the department’s restructuration, giving me the chance to lead the Project Managers team.
• Management of the IT projects’ portfolio across all business units, ensuring efficiency in the use of resources, through proper negotiation with suppliers and meeting tight deadlines on time.

Santiago, Chile

• Implementation of improvement projects; designing and optimizing business processes and service-desks, using the BPMN and integrating work policies based on the ITIL service standard.

Santiago, Chile

• Being my primary function be responsible of exportation accounts, I suggested the redesign of the export sales process management, reducing ~20% of time wasted on rework.

Santiago, Chile

Formando parte de un selecto equipo de estudiantes, con demostrada capacidad de gestión y liderazgo, estando a cargo de la elaboración y dicción de talleres en apoyo a la Cátedra, contribuyendo al cumplimiento de los objetivos y programa del curso.

Santiago, Chile

Responsable Ad-Honorem de la estructuración y coordinación de actividades relativas al programa del curso.

Industrial Engineering

Master Of Industrial Engineering

Applied Industrial Engineering

Técnico Nivel Medio En Telecomunicaciones, Telecomunicaciones E Informática