- Assisted in processing loan applications and credit assessments, learning about risk management practices.- Engaged with banking software systems to help streamline data entry and reporting processes.- Assisted with day-to-day banking operations, supporting account management and customer service activities.- Gained hands-on experience in financial analysis and reporting by working alongside senior banking professionals.- Collaborated with cross-functional teams to enhance operational efficiency and deliver quality service to clients.- Supported the preparation and organization of financial documents, ensuring compliance with internal and external regulations.- Engaged in professional development by learning about banking products, customer relationship management, and financial services industry trends.

- Provided personalised banking solutions to clients, enhancing customer satisfaction and loyalty.- Assisted clients with opening accounts, processing loans, and managing financial products.- Analysed customer financial needs and recommended appropriate banking products and services.- Supported senior bankers in preparing financial documents, credit assessments, and transaction reports.- Actively contributed to the branch’s sales targets by promoting bank products and services.- Ensured compliance with regulatory policies while handling customer inquiries and transactions.- Monitored client accounts to identify opportunities for upselling and cross-selling relevant banking products.- Assisted in the development and implementation of customer retention strategies to drive long-term business growth.

- Delivered exceptional customer service by understanding client needs and providing tailored fashion recommendations- Consistently exceeded sales targets by upselling and cross-selling products, contributing to store revenue growth- Maintained in-depth product knowledge to assist customers in making informed purchasing decisions- Managed inventory, ensuring product displays were well-stocked and visually appealing to enhance customer experience- Collaborated with the visual merchandising team to optimise store layout and drive customer engagement- Built strong relationships with repeat customers, ensuring brand loyalty and long-term client retention- Trained and mentored new team members on sales techniques and product knowledge to enhance team performance