Global HR Operations: - Oversee HR operations across all locations, including but not limited to Canada, Kosovo, Albania, India, Greece, Poland, ensuring consistency and compliance with local regulations and company policies.- Develop and implement global HR strategies that align with business objectives.Recruitment and Talent Acquisition:- Lead global recruitment operations, ensuring the acquisition of top talent in all regions.- Develop and implement effective talent acquisition strategies to meet the company's growth needs.Onboarding and Offboarding:- Manage the onboarding process for new hires, ensuring a smooth and welcoming experience.- Oversee the offboarding process, ensuring compliance and proper documentation.Payroll Management:- Oversee payroll operations, ensuring accurate and timely payment of salaries and benefits.- Ensure compliance with local payroll regulations and company policies.Training and Development:- Develop and implement training and development programs to enhance employee skills and performance.- Identify training needs and design programs to support career development and succession planning.Performance Reviews:- Manage the performance review process, ensuring regular and constructive feedback for all employees.- Develop performance metrics and ensure alignment with company goals and objectives.HR Policies and Compliance:- Develop and enforce HR policies and procedures across all locations.- Ensure compliance with labor laws and regulations in each country.Employee Relations:- Foster a positive work environment and manage employee relations issues.- Act as a point of contact for employee concerns and address them effectively.HR Reporting and Analytics:- Provide regular HR reports and analytics to senior management.- Use data-driven insights to improve HR processes and strategies.

- Develop a growth strategy focused both on financial gain and customer satisfaction- Conduct research to identify new markets and customer needs.- Arrange business meetings with prospective clients.- Promote the company’s products/services addressing or predicting clients’ objectives.- Prepare sales contracts ensuring adherence to law-established rules and guidelines.- Keep records of sales, revenue, invoices, etc.- Provide trustworthy feedback and after-sales support.- Build long-term relationships with new and existing customers.- Develop entry-level staff into valuable salespeople.

- Collaborate with leadership to drive growth initiatives.- Conduct research to identify business opportunities.- Build and maintain stakeholder and client relationships.- Oversee cross-functional project alignment.- Analyze metrics to inform strategic decisions.- Lead proposal creation for partnerships.- Mentor team members and promote innovation.- Facilitate communication between departments.- Assist in managing business development budgets.- Identify and mitigate risks in new opportunities.

- Performs and reports quantitative and qualitative research and gathers/analyzes information by using different methods and techniques.- Follows up all research results and monitors implementation of results in the company by responsible units.- Coordinates primary research implementation of projects with external agency.- Collects data from a variety of sources and uses them to enable informed decision making process in all marketing units.- Provides in-depth analysis of results from market research studies performed and presents recommendations.

-Analyze the company business goals and comprehensive planning as well as actions to accomplish marketing strategy goals and objectives-Roll up and update the Business Plan of the company-Recommend strategies, perform market analysis and track industry trends-Ensure implementation and follow up of marketing strategy-Organize the overall marketing strategic plan-Conduct strategic analysis as part of planning process-Develop and implement coordination of Action Plan (objectives, responsibilities and timelines)-Monitoring and Evaluation of Action Plan-Design and coordinate procedures for implementation of marketing strategic plan

-Plan, implement and control all roaming strategies-Inter-operator relations and contracts-Roaming Agreements Negotiation -Billing management-Develop business processes-Testing coordination (from activating SIM cards to commercial launch) -Testing SIM cards management (SIM sending/receiving, SIM inventory, distribution, evidence) -Prices-information for subscribers-Everyday correspondence with roaming partners-Represent the company in different Roaming meetings, conferences and congresses

-Cross selling to existing customers and acquisition of new customer -Provide solution to the customer's financial needs-Assist the customers on document preparations to apply for a loan-Advice on what is more beneficial to particular groups- Ensure Customer Satisfaction -Preparation & maintain the sales call report. -Explore new ways to achieve the monthly/yearly target-Work with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude