Edon H. Email & Phone Number

Detroit, Michigan, United States

•Wrote modular, secure and well-tested code in Java for the Web App Calculator (WACL) service deployed to Volkswagen vehicles•Wrote extensive tests for debugging and deploying our Vehicle Event Notifications Service (VENS) to Volkswagen vehicles•Assisted and developed vehicle software solutions as part of the Software Development LifeCycle (SDLC)•Maintained, debugged, integrated and deployed applications and scripts using IntelliJ IDE•Maintained pipelines through CI/CD using Overseer and GIT for version control•Applied AGILE test practices using SAFE principles

Pittsburgh, Pennsylvania, United States

•Wrote extensive tests for debugging and deploying banking software solutions using customized scripts for Automation Anywhere (AA) bot processes•Assisted and developed banking software solutions as part of the Software Development LifeCycle (SDLC)•Prepared engineering, technical and procedural documentation required by the Application Lifecycle Management (ALM) Software Suite•Maintained, debugged, integrated and deployed applications and scripts using Visual Studio (VS) •Applied AGILE test practices, scripted test cases for Test Driven Development (TDD) and developed test cases for story cards

Toronto, Ontario

I pin-point, troubleshoot, and find solutions to various data loss problems. I specifically use network monitoring, web/email, enforce, and endpoint agents to resolve unauthorized access from users or acquirement and usage of confidential data. I contribute to the database planning, installation, and arrangement processes regarding Oracle. I utilized various software tools and platforms to enhance all troubleshooting efforts with the goal of saving time and reducing costs.My accomplishments include:► Receiving 100% customer satisfaction on customer surveys.► Built upon cyber security skills by actively engaging during various trainings, seminars, and transfer of information (TOI)► Linked and documented 100+ DLP and ICT product articles.► Experienced in working with the Salesforce ticketing system and wiki’s (Confluence), to maintain customer records and case logging► Developed Shell scripts to automate network and system administration which increased efficiency of debugging► Escalate specific problems, product defects and feature enhancements to sustaining engineering and other cross functional teams using JIRA with clear description, required debug logs, PCAP and data

3381 Steeles Avenue East

I coordinated and collaborated with clients to assess and find timely and satisfactory solutions to email, .Cloud, and advanced threat protection (ATP) security threats. I evaluated multiple technical issues, offering assistance with account setup, network configuration, and other needs.My accomplishments include:► Obtained and retained a case resolution time of 10 days or less.► Closed 2.5 cases per month over 14 months.► Closed more cases than any fellow intern, leading to being honored with a WOW achievement award for excelling in case closures.► Received a customer satisfaction of 100% across a 14 month period.

1174 Kennedy Road

I generated reports on computer and mobile operating systems, which contained general observations, incidents, and unplanned and unusual occurrences that disrupt the user experience. I examined Window, Mac, and mobile device errors, and resolved all issues by making repairs or adjustments.My accomplishments include:► Outstanding customer service led to daily earning reaching $1000+► Transitioned from student volunteer to full time role in under 8 months► Responsible for over 50 face to face client interactions per day