Erica Dorosin Email & Phone Number

Florida, United States

Miramar, Florida, Us

Arise Virtual Solutions is the leader in Gig-CXM, connecting brands with the largest network of gig-economy Service Partners in the BPO industry. Innovations in dynamic scheduling can deliver up to 200% intraday flex so brands can be there for customers. Highly innovative virtual learning programs reduce speed to proficiency by 30% and keep teams aware of customer needs so they offer new solutions that grow share of wallet and increase revenue. Service Partners select brands they love and deliver empathetic, personal care that creates enduring relationships, keeping brands essential and growing. Arise uses science to define where innovation can improve brands’ CX while allowing them to build, test, and deploy solutions using a secure technology platform that promotes up to 32% reduction in total cost of ownership.

Miramar, Florida, Us

Arise Virtual Solutions is the leader in Gig-CX management and a true market disruptor. The company elevates CX through a technology and support platform that connects brands to the largest network of gig-economy Service Partners in the BPO industry. Innovations in dynamic scheduling allows brands to deliver up to 200% intraday flex so they can be there for customers. Highly innovative virtual learning programs keep teams aware of customer needs so they offer new solutions that grow the share of wallet and increase revenue up to 6%. Gig-CX Service Partners select brands they love and deliver empathetic, personal care that creates enduring relationships and up to 34% higher net promoter scores. Coupled with their unique CX Maturity Model that takes customer service to new heights, the Arise® Platform keeps brands essential and growing.Provides an array of B2B marketing strategy and support services to include the following:- Leads and manages all trade shows, conferences, and events - Manages channel partnerships for the promotion of Arise thought leadership and collateral- Manages relationship with analyst groups (Gartner, Everest, Forrester, Frost & Sullivan, HFS, etc.)- Supports development of thought leadership material to include white papers, blog posts, and social media content- Research and analysis of contractor pricing helping to ensure fair revenue rates for contact center companies.- Development and execution of market research surveys - Creative development and execution of client/prospect facing videos- Development of product marketing materials such as one-page slicks, brochures, videos, etc.

Miramar, Florida, Us

Works closely with all segments of Arise's Independent Business (IB) Operations department to develop and execute process improvement strategies related to the sourcing, admissions, enrollment, and certification of client support professionals (agents) for client programs. Conducts market research and analysis to identifying and understand the needs of target audiences. Conceptualizes, designs, and develops processes, procedures, and communications suitable to help meet operational goals and organizational/client demands. Determines the scope, timeline, and resources for new projects. Plans, leads, and coordinatesproject plans, and determines resources as required. Ensures projects and products meet deadlines, quality, standards and objectives. Develops practical project timelines and commitments. Anticipate risks and dependencies that may jeopardize the project schedule and plan appropriately. Effectively interacts with a diverse group of individuals from all levels of the organization to understand project goals, risks, requirements and dependencies.

Miramar, Florida, Us

Responsible for identifying and understanding the needs of potential clients and then conceptualizing, designing, and developing pitch decks, proposals, marketing materials, and communications suitable for the audience during the sales and delivery cycles. Supports marketing and branding activities to include the generation of Arise.com website material, marketing slicks, award applications, white papers, video scripts, conference preparation, and general lead generation actions.Conducts research, writing, editing and proofreading of strategic, product, and offering data for use in documents and presentations. Reviews and revises documents prepared by others and coordinates the preparation of those materials for a completed product.Extrapolates information from existing material as well as collect technical and methodologyinformation and incorporate that knowledge into products.Established and created style guidelines, communication policies, and standards for texts,presentations and illustrations to meet business needs.Actively manages and contributes to the Arise Knowledge Management repositories.

Folsom, California, Us

Project Manager in support of VIP’s Staff Augmentation Projects at DHS, roviding direct oversight, management, and supervision to 10+ individuals supporting 3 projects in DHS, ensuring the timely delivery of all technical solutions and required documentation, as well as time and expense monitoring, schedule management, and issue mitigation. Managed both prime and sub-contractor relationships for all projects. Supported recruiting efforts for the USCIS Transformation program, issuing and monitoring staff requisitions with recruiters, conducted interviews and information sessions as needed. Worked with VIP senior leadership to ensure proper on-boarding for new hires.Served as Senior Public Affairs Officer in support of the Military Leadership Diversity Commission (MLDC) at DoD. Set the strategic direction of communications efforts and providee direct oversight for an array of communications activities. Supported key message briefings and talking points for all members of the MLDC; content development and publishing of monthly MLDC press-releases for inclusion in print and online journalism; development and maintenance of the MLDC website. Supported monthly meetings by capturing a live summary of meeting activities. Developed all MLDC communications including notices for the Federal Register, invitations to VIPs and requested speakers, letters to stakeholders, publications on the MLDC web site, and organization press releases.Contributed direct assistance and support to the MLDC Records Manager in the development and maintenance of a rigorous office-wide knowledge management tool and the FACA database.Supported numerous RFP and RFI responses in all aspects of proposal development. Contributed direct development support to VIP’s New Hire Orientation program, creating training modules for project overview, organization, office logistics, security, and more.

Folsom, California, Us

Responsible for development of key message briefings and talking points for the National Coordinator. Such included primary and secondary research, fact-finding/confirmation, graphical design, animation, 508 compliance, as well as meetings with the speaker(s) to ensure proper messaging and illustration. Provided day-to-day assistance for ONC speaking engagements. Ensured thorough completion of ONC’s “fast facts” form, obtaining all requirements of the speaking engagement. Logged events into a speaking engagement database and ensure that there are no conflicts to participation. This verification process included any validation needed from the Office of the Assistant Secretary for Public Affairs (ASPA). Supported weekly Operations meetings and weekly Communications Task Force meetings. Developed weekly newsletters for widespread office distribution and cross-communications, incorporating research and analysis from nine sub-groups to provide up-to-date and insightful information, as well as design work to provide greater aesthetics to text. Supported conference planning, including all ONC activities related to the annual Health Information Management Systems Society’s (HIMSS) conference as well as the American Medical Informatics Association’s (AMIA) conference. Activities included research, presentation development, schedule management, booth development/management, development and delivery of handout materials, meet and greet sessions, as well as execution of office-wide planning and collaboration meetings.Worked closely with contractors within ONC to develop/maintain a robust stakeholder management system that collects, maintains, and analyzes stakeholder information (i.e. names, contact information, and areas of interest related to health IT and ONC).Provided all graphic design elements of the 2008 – 2012 ONC-Coordinated Federal Health IT Strategic Plan and Synopsis. Such work included design layout (synopsis only), tables, and imagery.

Responsible for end-to-end development of key message briefings and talking points (domestic and international) for the National Coordinator for Health IT. Included primary and secondary research, fact-finding/confirmation, graphical design, animation, 508 compliance, and meetings with the speaker(s) to ensure proper messaging and illustration. Supported strategic road-mapping activities to include contract and deliverable analysis and an operational plan that set a path towards the achievement of ONC’s goals.Created and maintained office-wide document management tool, slide library, and SOPs for communications management, financial management, and acquisitions.Developed and implemented tools for on-boarding, new hire orientation, performance planning, and annual appraisal review, as well as a performance plan that supports the connection of strategic intent to operational execution by building explicit hierarchy and traceability of outcomes and performance measures.Supported development and updates of CPIC materials to include OMB 300 documentation for the NHIN prototype architecture. Provided support in developing foundation materials for ONC Strategic Plan. Assisted in project baseline activities, strategic planning workshops, stakeholder identificatio, and writing/layout of the draft Strategic Plan for Health IT.Generated more than $1 million in follow-on work at HHS; developed initial marketing tool set; lead team in the creation of an engagement workbench tool; assisted in the development of new hire orientation materials and toolkit .Served as capture manager and technical writer for multiple proposals. Participated in all aspects of proposal development to include interviewing of subject matter experts, general and technical writing, editing, graphic design, formatting, initial and red team reviews. Assisted in proposal production process activities of printing, binding, and delivery.

Amsterdam, Nl

Managed two DoS engagements, providing program and project management expertise to include multiple staff actions, activities and analyses. Assisted in the execution of a detailed long-range capital-planning document for worldwide embassy compounds. Provided administrative, PMO, and ICT support for U.S. Embassy Baghdad and Iraqi regional offices. Assisted DoS asset management planning development, directed by the Federal Real Property Council. Following first four months of support, initial asset management plan submission resulted in a “green scorecard.”Supported DoS bureau in update and redesign of its performance measures document for a results-based organization.Managed organization/execution of a DoD executive level logistics conference for >300 attendees. Assisted in general conference details including site locations and speakers, served as hotel liaison, produced conference materials, managed briefings, designed and managed the web-enabled conference registration process, coordinated staff support.Assisted in a field processing modernization effort and implementation planning related to immigration/naturalization services, including development of “As-Is/To-Be” procedures documentation and mapping.Worked with team in development of policies and roles and responsibilities for privacy protection with USAID.Developed detailed reports/presentations including daily/weekly reports that were submitted to the Secretary of State and the Secretary of Defense.Generated more than $1.5 million in follow-on work and new business development activities by supporting numerous RFP and RFI responses. Participated in all aspects of proposal development obtaining inside knowledge from subject matter experts, developing general and technical writing elements, coordinating and supporting editorial efforts, graphic design, formatting, initial and red team reviews, as well as production process activities of printing, binding, and delivery.

Serviced government organization as assistant to the Assistant Secretary of Public Affairs and the Assistant Secretary of Public and Indian Housing. Accepted and screened incoming calls for senior leadership. Maintained classifications system. Generated and distributed daily reports for knowledge sharing purposes. Supported colleagues’ research and development.

Not-for-profit organization created by the European Union Secretary General to support performing and visual arts. Administered maintenance of Brussels office while maintaining communications with Paris branch. Translated and interpreted European Union documents. Maintained classification system. Created memorandums and informational letters to contributing organizations. Assisted in recruitment of new office manager.

Holliston, Ma, Us

Recorded and verified corporate expenses for U.S. branch of a Swiss-based manufacturing company. Produced and distributed paychecks. Maintained classification of billing records. Created a detailed position manual.

Holliston, Ma, Us

Organized and distributed correspondence. Operated telephone switchboard. Supported public relations department to help market storage solution items.

Ba, International Studies

Completed Ba Studies, European Union And International Security