- Contributing to customer satisfaction by planning and executing service work according to customer order and expectation- Performing field service tasks, identifies technical problems, and makes analysis through remote or onsite activity in service categories and products for which they are certified to perform- Preparing material lists needed for service activity and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities-Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools- Troubleshooting equipment/process failures and requests proactive corrective actions and makes recommendations to avoid repeating the problem in the future- Proactively planning and executing work on a first-time right approach with customers, and ensures the job is done on time and on quality- Identifying improvement needs and potential solutions for them in the way of working