Eric Dougherty Email & Phone Number

Seattle, WA, US

• 2023 VeeaMVP, member of global Veeam100
• 2023 Technical Partner Manager of the Year
• 2023 Veeam Excellence All-Star
• 2022 Channel SE MVP
• Met or exceeded quota 2 of 5 years, 90+% the other three
• Co-creator of Veeam Hands-On-Labs in the Americas

I first became interested in photography in my early teen years. This interest blossomed into a passion that led me to study photography at Rochester Institute of Technology in the Imaging Sciences and Photographic Technology department. After a few years away from photography and starting a career in Information Technology, my love of photography.

Wayne, PA, US

• Lead solution design discussions with customers ranging from SMB to Enterprise
• Solutions include production hosting as well as recovery and availability services using hybrid technologies
• Design solutions using technologies from HP, EMC, VMWare, and Amazon AWS, plus others as required
• Work closely with sales team to present and complete deals and provide handoff to delivery team

Blue Bell, Pennsylvania, US

• Provide presales engineering resources related to Microsoft Azure and Office365
• Create proposals for Microsoft-related solutions based on customer requirements
• Design customer offerings related to new product and feature offerings from Microsoft
• Align with local Microsoft sales resources as a Partner Seller (P-CSA)
• Qualified Customer Immersion Experience (CIE) facilitator.

Redmond, Washington, US

• Provide executive engagement and partner advocacy that leads to world class partner satisfaction
• Enable partner technical capacity and capability that results in growth of mutual businesses
• Apply an established set of criteria to provide a foundation for the Microsoft Partner’s development plan, and establish “gives and gets” with the partner to enable execution.
• Help support the Partner business planning process, partner portfolio development, sales pipeline reviews, periodic business reviews, as well as other areas.
• Help enable new practices with in existing managed partner portfolio

King Of Prussia, Pennsylvania, US

• Design and present Cloud Computing solutions for existing and prospective customers of Evolve IP and its affiliates
• Lead the technical sales process in support of all channels
• Navigate complex sales cycles within the mid-market enterprise
• Qualify opportunities, conducting deep-dive technical discovery, design solutions, and create revenue opportunities
• Train partners and internal sales channels on cloud computing products, solutions, and sales strategies
• Perform technical writing activities, build trainings, assist with marketing material, and create blog articles on technical content

As an IT Consultant to small businesses, I use my experience in enterprise environments to create solutions that more effectively manage the technology of the SMB market, while also keeping in mind the cost concerns of the small business owner. Small business solutions vary from on-premises servers, cloud hosting, SaaS, remote backup and network.

King Of Prussia, PA, US

• Started with undefined position and created processes for service delivery, starting with pre-sales responsibilities, all the way through to final delivery to customer
• Reduced project delivery times from over 120 days to about 90
• Key link to ensuring that sales is selling what engineering can deliver, and engineering delivers what sales sells
• Constant communication with customers to keep them apprised of any project status, expectation management
• Coordinate with hardware vendors, telecom providers and other third parties to keep projects moving forward
• Provide Pre-sales engineering support to account management team

• Created business plan, presented to venture capital firms, worked with legal firms on articles of incorporation, stock plans, and other business startup activities
• Introduced managed services products into offering, generating additional 20% of revenue
• Involved in over $1.5MM annually in hardware and services sales, while managing services staff and managing customer projects
• Presented State of the Company to shareholders at annual meetings
• Involved in aspects of A/P, A/R, Human Resources and other business functions
• Cultivated customer relationships ranging in size from Fortune 500 to regional SMB

• Revolutionized IT helpdesk process using ITIL Framework, improving incident management and reporting efficiencies. Efforts led to 50% reduction in helpdesk tickets, and reduced ticket closure times
• Created efficiencies in positions that reduced staff costs by 20%
• Develop and present $3MM annual technology budget, including telecommunications, desktop and server infrastructure and network infrastructure
• Designer of technology roadmap for short and long term corporate technology needs, based on input by executive leadership
• Architected move of 3 data centers from different offices, and to co-location spaces

West Chester, PA, US

• Allocate internal and external resources to ensure the most profitable and effective delivery of project related activities, while maintaining the highest level of customer satisfaction.
• Client liaison for all project-related issues.
• Responsible for all aspects of project management, including needs assessment, project planning, risk identification and mitigation, resource allocation, project scope control and project review and evaluation
• Author and review project proposals for technical accuracy
• Create and improve company best practices to allow ensure consistency of work efforts and repeatable processes, leading to shorter delivery times and better profitability
• Collaborate with sales staff to present detailed solutions to potential customers

Network bandwidth analysis and reportingIP address management in FDA regulated environment

London, GB

General helpdesk, server and network support

Master'S Degree, Information Science

Bachelor'S Degree, Business Management

Imaging Science And Photographic Technology