Eric Downing Email and Phone Number

• Acting as an expert in vulnerability management, guiding clients in the design and implementation of their vulnerability management processes and technologies.• Overseeing engagement teams, delivering consulting services aimed at enhancing the vulnerability management process.• Offering counsel to the clients regarding vulnerability management in their environment, providing insight on best practices for rectifying vulnerabilities.• Steering teams in reviewing client vulnerability management programs over people, process, and technology; suggesting improvements.• Building and maintaining effective business relationships with client management to ensure excellent customer experience.• Mentoring team members, providing on-the-job coaching, and fostering a collaborative team environment.• Managing and inspiring teams with various skills and backgrounds to complete projects on time and within budget.• Cultivating an innovative and inclusive team-oriented workspace.• Participating in project pursuits and proposals to expand the service sales pipeline.• Aiding in service marketing by attending conferences and industry events.• Participating in the development of service methodology and delivery enablers to ensure efficiency and ample service delivery.

• Serve as a subject matter resource in vulnerability management to advise clients in the design and implementation of their VM processes and technologies• Lead engagement teams in the delivery of consulting services focused on improving the vulnerability management process• Advise clients on managing vulnerabilities in their environment and provide insight on leading practices for remediating vulnerabilities• Lead engagement teams in evaluating client vulnerability management programs across people, process, and technology and provide recommendations to improve the program• Establish rapport and maintain effective business relationships with client management• Provide mentoring and on the job coaching to junior team members and contribute to building a collaborative team environment• Effectively manage and motivate teams with diverse skills and backgrounds to deliver projects on time and within budget.• Foster an innovative and inclusive team-oriented work environment• Assist in developing the service sales pipeline by participating in project pursuits and proposals.• Assist in the marketing the service offering by participating in conferences and industry events• Contribute to the development of the service methodology and delivery enablers

Some of my responsibilities:• Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.• Stay abreast of current business and industry trends relevant to the client's business and cybersecurity.• Assist engagement teams in evaluating client vulnerability management programs across people, process, and technology.• Work with engagement teams to own distinct portions of vulnerability management solutions tailored to client environments.• Perform and control vulnerability assessments to identify control weaknesses and assess the effectiveness of existing controls.

Some of the Duties and Responsibilities I perform on a daily basis:* Monitors security advisory groups to ensure security updates, patches and preventive measuresare in place.* Participates in risk assessment activities and assists in analyzing the output of audits toproduce recommendations of acceptable risk.* Ensures compliance with policies and procedures for change management (ITIL).* Creates policies, procedures, standards, and guidelines used to secure assets againstunauthorized or accidental modification, destruction, or disclosure.* Administers security related processes and tools; screens and verifies updates are made torequired systems. (HIDS / NIDS / VM Scanners / Policy Compliance Scanners / Web Application Scanners / etc.)* SME for our Vulnerability Management / Policy Compliance Tools.* SME for our WIPs tool.* Coordinates efforts to assure compliance with security patch application and virus protectionpolicies.* Research, evaluate and recommend information security related applications, hardware, andsoftware.* Develops security solutions for medium to highly complex assignments.* Works on multiple projects as a team member and lead systems-related security components.* Create / Maintain an environment that is PCI / SOX / GLBA / SAS70 / HIPAA compliant.

I joined the bank to be a part of a two-year rotational program that provides the opportunity of learning multiple IT roles throughout the organization. The goal of the program is to incorporate five years of IT experience into two years.

Managed 20 targeted email campaigns for 6 top brands at Procter and Gamble, developing better look and feel to emails and coordinating the sends and creating the lists and making sure they go out on time. Website testing and reporting using Google Analytics and email reporting.Created Facebook groups for Atos Origin, along with presentations for Twitter and how it can be used for businesses.

Data Mining/AnalysisPrepared data for analysis, organized data from multiple sources to create value added reporting in addition to performing statistical analysis used to formulate how clients can better increase their marketing position while minimizing costs.Developed monthly ad hoc reports based upon the mined data to track what information could be extracted from databasesInterpreted data and organized it into projects based upon the needs of the client while documenting the how-to for future sourcing.Email MarketingManaged targeted email programs with an annual send rate that exceeded 15 million for Procter & Gamble (Baby Care, Fem Care, Home Care): Gerber, Diapers.com, Toys R Us.Organized and managed campaigns with multiple creatives and list objectivesHandled multiple locales and languages of emailsDeveloped list criteria for email sendsTrained in CAN SPAM complianceWorked with multiple creative and technical agencies to deliver emails accurate and on-timeKnowledgeable with email HTML.Configured Analytical reports for email sends and helped influence future sends to raise open %'s and click through ratesSocial MediaResearched how Atos and P&G could use social media for Brand building, customer acquisition, customer retention, and product launch success.Created presentations to inform businesses on how to use Facebook, Twitter, Myspace.Initiated Facebook pages, Twitter accounts, and brought Brand Awareness for Atos Origin.Web AnalyticsConsulted for P&G (B2C): Baby Care, Home Care, Fem Care, and Novus Brands (B2B)Developed ScoreCards to show Consumer Demographics for multiple locales and languages for P&G websites.Helped tweak website for the data presented in the ScoreCards.Collaborated with multiple technical and creative agencies for Interactive Websites.Experienced with Google Analytics, Urchin.

Worked on helping Staff, Students, and Faculty members with many different computer questions, along with technical support for Mainframe Applications (TPX, Universis). This also includes Microsoft Office, and some SAP troubleshooting for employee's trying to get online.

Provided support to users with computer questions, Microsoft Exchange, and SAP.Logged over 95% of calls, exceeding requirements of 90%In the top 2 of most calls taken for part time workersWrote up technical and functional instructions for various IT related processesTrained new employees to become knowledgeable IT TechniciansWorked with different employees throughout UC to resolve problems, from IT analysts, Business Administrators, Directors, to the President of the University of CincinnatiRecognized by peers for excellent services through letters of gratitude.