Ed Perez Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

As an IT Support Analyst, I ensure our technology infrastructure runs smoothly and efficiently. Core Responsibilities• Technical Support: Provide in-depth support for computer hardware, operating systems, applications, and networks.• Problem Identification: Diagnose and troubleshoot issues.• Solution Research: Research and implement practical solutions for issues.• Escalation Management: Elevate critical problems to the appropriate teams for timely resolution.Network Management• Local & WAN Oversight: Manage local and wide area networks, ensuring optimal performance.• Critical System Maintenance: Maintain key systems, including operating systems, business applications, and security tools.International Site Management• Remote Support: To ensure uniform technology performance, offer proficient remote support for international sites.Team Collaboration• Cross-Team Coordination: Collaborate with IT team members to continually improve our technology infrastructure.Skills & Qualities• Communication: Leverage strong communication skills to facilitate interdepartmental relations.• Problem-solving: Utilize exceptional problem-solving skills to provide top-tier support.Continuous Improvement• Tech Evaluation: Continually assess new technologies to keep our infrastructure current.• Training & Support: Provide ongoing training and support to team members.

Houston, Texas Area

As a Network Administrator, I provided technical support for computer hardware, operating systems, applications, and networks. I identified, documented, researched, resolved, escalated, tracked, and monitored problems to ensure a timely resolution. I managed and oversaw local area networks, wide area networks, and network segments. My daily tasks included installing, upgrading, and monitoring software and hardware. I also served as the sole IT support person for 75-100 end users and virtualized the server infrastructure with Hyper-V. I migrated users from Android devices to iPhones and installed, configured, and monitored end-user workstation hardware, software, networked peripheral devices, cabling, and software. I maintained all network hardware and equipment, including routers, switches, and VOIP phone systems. I developed and implemented IT projects and new technology installations, monitored and tested network performance, and provided network performance statistics and reports. I also planned, coordinated, and implemented security measures to protect data, software, and hardware.

Houston, Texas Area

As an AT&T Premise Technician, I provided exceptional customer service and training to end users while installing and troubleshooting digital television service, high-speed internet, and VoIP services. I tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions using test meters, circuit diagrams, polarity probes, and other hand tools. I also tested equipment for functionality and confirmation of specifications, using test equipment and observation. Additionally, I repaired or replaced faulty equipment, such as defective and switching system components and associated equipment.

As a Submarine Radioman, I worked aboard a U.S. Navy submarine specializing in communication systems. I maintained, repaired, calibrated, tuned, configured, and adjusted all electronic equipment used for communications, including transmitters, receivers, Satcom terminals, mast, and antennas. I was also the Communication Division Repair Parts Petty Officer and was responsible for keeping the inventory of parts and supplies for the division in addition to my duties. As a Crypto operator, I was liable for the inventory, handling, destruction, and operation of classified cryptographic keying material and equipment vital to National Security. I was also the Broadcast Operator, responsible for keeping track of incoming and outgoing message traffic and ensuring proper routing to dedicated departments or personnel. I was an Electronic Surveillance Measure operator and provided detection, identification, and direction-finding for radar and communication signals emanating from ships, aircraft, submarines, and other emitters. Additionally, I controlled voice and data circuits that utilized various frequencies in the RF spectrum between ships, aircraft, shore stations, and satellites.