 Provide Tier 1 and 2 end user support Interface with customers, providing phone (remote) and desk side IT support. Provide onsite and remote telephone user support Troubleshoot Workstation and Network Printer Issues Monitor tickets and resolve all Remote Access/VPN connectivity issues Monitor, update and resolve all Print Server issues and service center tickets Report all Network specific issues to Data Communications or Engineering for resolution Work with Vendor to replace broken or non-functional equipment Software and Peripheral Installation Propose solutions to systems and process issues to improve workflows and efficiencies Hardware and Software upgrading Manage Software and Hardware Asset inventory

Work as part of a Support Team to provide quality desktop support to our Capital One call center and remote customers in branches. I work with a ticketing system call HP Manager. I worked with software such as Avaya, Touch Point, Citrix, Fifth Third, including Active Directory and SCCM.