Ed Porter Email and Phone Number
Columbus, OH, US
Ed Porter's Location
Columbus, Ohio Metropolitan Area, United States, United States
Ed Porter's Contact Details
Ed Porter work email
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Ed Porter personal email
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Ed Porter phone numbers
About Ed Porter
Ed is the owner of Blue Chip CRO, a fractional Chief Revenue Officer service fixing revenue problems for CEOs through marketing, sales, revenue operations, and customer success. He helps clients align their revenue teams to build accountability at every step of their organization, leading to accelerated and sustainable growth. Ed is an active investor in startups and venture capital, both as an angel investor and board member. Ed wants to help growing companies and looks for companies that have passionate entrepreneurs interested in growth, but equally interested in learning from diverse perspectives. Ed began his professional management career in 2001 and has since led teams from startup to over 1,000 people with responsibilities for marketing, sales, customer experience, partnerships, and revenue operations. Ed has worked for service, software, and distribution companies learning the foundations of delivering a powerful customer experience while driving value and effectiveness in the sales and development channels. He has participated in, facilitated, and chaired several executive groups centered on sales management, contact center management, and technology innovation. Ed has been a keynote speaker and guest speaker focused on several key sales strategies and customer management programs. He has been recognized as a three-time Top 25 Most Influential Sales Leader, Executive of the Year, Innovator of the Year, Excellence in Execution, Top 100 Sales Coaches to Watch, and a two-time Chapter of the Year award winner for AA-ISP.Ed is passionate about giving back and volunteers throughout several non-profit organizations supporting the advancement of leaders. Ed helped re-launch the American Association of Inside Sales Professionals (AA-ISP) Columbus Chapter in 2015 and has served as the chapter President through 2022, growing the chapter to over 150 attendees. He helped launch the Cincinnati/Dayton chapter in 2019 as well as assisted with programming and recruitment for events. Ed has taken an active role as a mentor for #GirlsClub, an organization focused on the advancement and development of women sales leaders. He has been a mentor since its founding in 2018.
Ed Porter's Current Company Details
Blue Chip Cro
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Owner and Chief Revenue Officer (Fractional)
Columbus, OH, US
- Website:
- bluechipcro.com
- Employees:
- 2
Ed Porter Work Experience Details
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Owner And Chief Revenue Officer (Fractional)Blue Chip CroColumbus, Oh, Us
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Owner/Chief Revenue Officer (Fractional)Blue Chip Cro Jun 2019 - PresentColumbus, Oh, UsBlue Chip CRO is a fractional chief revenue officer service offered to clients between $0 - $20 million in annual revenue that are in growth or restructuring mode. My core focus is aligning your revenue organization — marketing, sales, enablement, and customer success teams — through strategy, process and technology to ensure they work together in harmony. Once aligned, a revenue organization can focus on delivering value and consistency for your buyers at every touchpoint from brand awareness and prospect nurturing to customer onboarding, support, management and retention.▪ Helped a client re-engineer sales processes, compensation plan, and targeted customer acquisition efforts growing sales by 26% ▪ Improved lead conversion rate by 122% through marketing messaging precision and targeted sales messaging.▪ Developed a successful customer segmentation and messaging model for a client being deployed to both inside and field sales teams.▪ Developed and executed a revenue growth plan for a client focusing on lead generation, customer acquisition, and customer retention/upsell strategies. ▪ Developed sales and marketing playbooks for several clients focused on buyer personas, pain points, value propositions, sales messaging and sales process.
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Podcast HostRethinking Revenue Jan 2024 - PresentColumbus, Oh, UsWelcome to the Rethinking Revenue podcast, where we unbox the secrets to turbocharging the profitable growth of your company. Hosted by seasoned revenue experts, Ed Porter and James Rores. Each episode features in-depth interviews with CEOs who share hard-fought lessons of success and failure, revenue leaders who are reshaping their profession, and other experts influencing the revenue go-to-market landscape. Sustaining profitable revenue growth is more than a numbers game, and more complex than simply throwing people and technology at a number. We discuss the intricacies of growing your business by helping you flex your brand and marketing muscles, build your sales stamina, and keep your customer retention in shape. Whether you’re stuck in a revenue rut or cruising toward your next milestone, tune in to retool, recharge, and rethink how you approach revenue growth. -
Investor/Limited PartnerBold Ventures Aug 2023 - PresentBOLD Ventures is a regionally-focused qualifying venture capital fund, that is focused on investing in innovative technology that better the lives of individuals, enhance business outcomes, and improve society, led by diverse founders and teams.BOLD Ventures is partnered with BOLDER, Inc., a 501(c)(3) focused on supporting wellness initiatives for mental, physical, and financial health for startups and small businesses nationwide. With an acute focus on women, diverse, and veteran founders in low-to-moderate socioeconomic areas, we aim to provide resources and tools to founders to focus on themselves and their well-being so that they can focus on growing their businesses and maximizing returns for their investors. -
Early Stage InvestorVengreso | Type Less. Do More. Jul 2022 - PresentWalnut Creek, Ca, UsVengreso (a minority and female owned business), has had an incredible track record of success as a service company over the last five years. I now have the honor of guiding them and their visionary leaders as they pivot into a SaaS company with FlyMSG, serving the 1 billion knowledge workers worldwide. Vengreso is the creator of FlyMSG®, the free text expander and personal writing assistant. FlyMSG helps individuals and teams automate the written word by removing the time drain it takes to find, copy, paste or write messages. Vengreso’s cloud-based productivity platform saves users 1-hour+ a day by expanding text of any length - anywhere online - with just a few short keystrokes. Talk about a time saver for any business professional! Best of all… there is a free plan, and it works! Who should use FlyMSG?If you work behind a computer all day… then, regardless of your role (HR, Sales, Marketing, Customer Service, Customer Success, Business Owners, Accounts Payable, Recruiting, or…), you likely can use FlyMSG. Today, professionals around the globe, in companies like Uber, St. Luke’s Health System, 1-800-Contacts, Google, use FlyMSG to save 1/hour a day, communicate more consistently, and drive better personal and business outcomes. Vengreso has a history of innovation and product development as evidenced by five consecutive Gold Stevie Awards (2019, 2020, 2021, 2022 (2X)) for product excellence and innovation🏅In the words of one FlyMSG user:“WOW! FlyMSG knocks my socks off! They help you with copywriting sales notes for emails, LinkedIn, special events, follow-ups, birthdays, etc. Cuts down on the time needed, stores your custom copy in the cloud and is always ready! If you haven’t tried this, you are working too hard on your copy!”Steve BensonFor more information about FlyMSG visit https://vengreso.com and see the media below.Specialties: Text Expander | AI Writing Assistant | Automate Repetitive Tasks -
Investor And Business Partner@Onlyincbus Nov 2021 - PresentStarted in 2015 as a side project, @onlyincbus has evolved into a massive, dedicated, Columbus community, consisting of a podcast, website, and Instagram account with more than 2,000,000 monthly views.Working with the CEO to build and grow this business in the Columbus area both as an investor and partner. Responsible for business operations and assisting with building the team and aligning operations with marketing and sales activity. -
Investor And Board MemberHcrpath Mar 2021 - PresentColumbus, Oh, UsHCRpath is dedicated to improving healthcare for all seniors. We believe this starts with making sure Medicare-covered seniors have access to preventative benefits that are included in their health plan. This access begins with the Annual Wellness Visit. -
Advisory Board MemberBandalier Jul 2020 - Apr 2021Binghamton, Ny, UsBuilding customer-facing teams is hard. Faced repeatedly with the choice of either offshoring, using low-quality call centers, or building expensive, high-turnover teams, we decided there needed to be a better way. So we built Bandalier - a new American workplace. We recruit and train customer-facing talent that can deliver sales opportunities for your business. As an advisory board member, I'm assisting the executive leaders with identifying market opportunities, create additional product offerings, and continually improving the strategy and growth of the company. -
Advisor And InvestorSeamless.Ai Jul 2018 - Mar 2021Columbus, Ohio, UsSeamless organizes the world’s contacts and make them universally accessible and useful. This makes creating profitable relationships and new revenue, Seamless. -
Chief Revenue OfficerSmart Harbor Oct 2018 - Jun 2019Smart Harbor provides technology solutions for trusted advisors, empowering them with industry-specific tools to grow their businesses. With a specific focus on insurance and deep industry expertise, Smart Harbor offers CRM, web and SEO, and data and analytics capabilities, enabling insurance agencies to compete effectively in the constantly changing digital world.As Chief Revenue Officer, I am responsible for a comprehensive strategy serving our marketing, sales, and customer experience teams. My core responsibility is focused on the full customer lifecycle leading initiatives to increase brand awareness and improve all areas of the sales and customer experience. ▪ Helped lead company to successful acquisition through growth and retention▪ Improved revenue per employee by 50%▪ Generated four consecutive months of revenue growth month over month.▪ Created customer upsell campaign generating over $40k monthly recurring revenue since Jan 2019▪ Increased NPS 21 points through improved issue resolution and executing voice of the customer survey outcomes.▪ Increased customer satisfaction from 4.1 to 4.8 focusing on response time and resolution time.▪ Grew social followers 68% by creating campaigns cross promoting industry influencers and customers.▪ Significantly improved average monthly impressions by 167% by driving a social strategy focused on content and frequency of posts.▪ Increased marketing lead generation by 126% in five months through messaging and transactional activity improvements. -
Director, Inside SalesGuest Supply Nov 2010 - Oct 2018Somerset, Nj, UsGuest Supply is the leading manufacturer and supplier to the lodging industry. Providing quality products and services to our customers is what drives our business forward. As Director of Inside Sales, I am responsible for building a centralized inside sales and customer service model. Driving toward a customer focused organization and delivering a positive customer experience have been essential to our success. Oversee launch of the inside sales division. Responsible for sales and profitability growth as well as goal setting and compensation plans. Manage P&L, department budget, recruit/train sales and leadership staff. Create staffing, sales forecasts, and operational plans.▪ Built and led multiple revenue teams; sales development, full cycle sales and service, and account management▪ Created an inside sales organization with recurring revenue responsibility for $40 million in 8 years▪ Created a sales development program resulting in $8.4M in recurring pipeline ▪ Created an account management program growing 5 territories worth $12 million annually▪ 7 consecutive years of sales and profitability growth▪ 2 consecutive years as Pacesetter Award winner -
Director, Channel ProgramNice Incontact Aug 2008 - Oct 2010Hoboken, New Jersey, UsCallCopy (acquired by inContact and then by Nice) specialized in contact center software solutions. CallCopy’s suite of products improved the workforce optimization delivering call recording, quality management, and performance management solutions to contact centers worldwideAs Director of Channel Operations, I led the relationships between CallCopy and our business partners. Along with my team of Channel Development Managers, we worked to build the channel program by ensuring that partners and their customers were well supported throughout the sales, implementation, and continued customer success stages. Created the channel division and built reseller network. Managed corporate partner programs, business development, customer experience programs, sales, marketing, and all levels of customer support within the channel. Controlled the channel budget and all P&L activity.▪ Built the channel program and grew channel sales from 10% to 50% of company revenue in 2 years, helping shift corporate strategy from direct sales to distribution model▪ On-boarded and grew 2 of the largest Avaya partners in the United States▪ Expanded international business channels by securing global partnerships in APAC and EMEA regions▪ Formed strategic partnerships as a preferred vendor contributing to a market growth opportunity of 10% -
Director, Call Center OperationsTeleperformance Jul 2000 - Aug 2008Paris, Île-De-France, FrA leader in the Business Process Outsourcing (BPO) industry, Teleperformance has grown to be one of the largest outsourcing organizations in the world by focusing on delivering world class customer relationship experiences, Teleperformance has been recognized by industry analysts as the top contact center service provider.As Director of Call Center Operations, I managed contact centers within my region handling multiple lines of business through multiple clients. Balancing financial stability with operational performance has been a successful formula for delivering superior client and end user satisfaction.Directed multiple sites domestically and internationally. Responsible for contact center sales and operations, training, recruiting, customer satisfaction, HR, IT, and workforce management. Accountable for budgeting/forecasting and P&L throughout all sites.- Director, Call Center Operations – 02/06 – 08/08- Site Director – 06/04 – 02/06- Call Center Manager, 07/02 to 06/04- Call Center Supervisor, 07/00 - 06/02▪ Team member promotions of four supervisors to managers and two managers to directors▪ Led one site from lowest performing to top performing site in just 10 months▪ Launched new site with 100% recruitment rate and employee retention rate of 96%▪ Implemented performance and coaching programs resulting in 30% decrease in attrition, 25% increase in NPS, and 17% increase in quality scores▪ Standardized workforce management program, resulting in 30% increase in productivity▪ Received awards for high employee retention rates, customer satisfaction, and call transfer reduction▪ Selected for Six Sigma certification and appointed to the Employee Turnover Reduction steering committee
Ed Porter Skills
Customer Satisfaction
Leadership
Crm
Sales
Management
Team Building
Performance Management
Workforce Management
Training
Sales Process
Customer Service
Call Centers
Sales Management
Business Process Improvement
Customer Relationship Management
Business Development
Program Management
Salesforce.com
Contact Centers
Leadership Development
Contact Center Management
Employee Management
Strategic Leadership
People Management
Employee Recognition
Six Sigma
Process Management
Managerial Finance
Communication
Data Analysis
Quality Management
Competitive Analysis
Hiring Employees
Employee Retention
Competitive Advantage
Staff Retention
Strategic Business Initiatives
Compensation Plans
Copc
Financial Management
Root Cause Analysis
Ed Porter Education Details
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Keller Graduate School Of ManagementBusiness Administration -
Devry UniversityOperations Management
Frequently Asked Questions about Ed Porter
What company does Ed Porter work for?
Ed Porter works for Blue Chip Cro
What is Ed Porter's role at the current company?
Ed Porter's current role is Owner and Chief Revenue Officer (Fractional).
What is Ed Porter's email address?
Ed Porter's email address is ed****@****ail.com
What is Ed Porter's direct phone number?
Ed Porter's direct phone number is +161475*****
What schools did Ed Porter attend?
Ed Porter attended Keller Graduate School Of Management, Devry University.
What are some of Ed Porter's interests?
Ed Porter has interest in Education, Children.
What skills is Ed Porter known for?
Ed Porter has skills like Customer Satisfaction, Leadership, Crm, Sales, Management, Team Building, Performance Management, Workforce Management, Training, Sales Process, Customer Service, Call Centers.
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