Edgar Vincent Quitos Email & Phone Number

Cebu City, Ph

Metro Cebu

Responsibilities:-Lead a group of Salesforce administrators with implementation, support, and maintenance of Salesforce-All aspects of user and license management and design including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules-Salesforce configuration/design changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile… Show more Responsibilities:-Lead a group of Salesforce administrators with implementation, support, and maintenance of Salesforce-All aspects of user and license management and design including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules-Salesforce configuration/design changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports-Understanding of basic triggers/Apex code knowledge-Sandbox environment management-DevOps/release management experience using VSCode-Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience-Identify unused or underutilized platform features-Create a platform roadmap and define priorities, liaising with stakeholders-Own the communication of any platform changes to end users and stakeholders-Data management to improve Salesforce data quality, implementing rules and automation as needed-Proactive system maintenance including Security Reviews, Release Updates, Health Check, and others-User enhancement/feature request, defect, incident, support tickets (using Wrike)-Monitor and improve user adoption-Grow the Salesforce skillset throughout the organization and facilitate the training of users-Technical documentation (using Confluence)-Data import-Management of integrated applications and third party suppliers including Formstack Forms and Formstack Documents Show less

Region Vii - Central Visayas, Philippines

Salesforce Administrator-Create & maintain fields, views, page layouts, report types & other Salesforce objects & functions-Maintain, enhance & create workflow rules, validation rules & configurations within SF-Maintain security including sharing rules & security levels-Install & maintain apps from the AppExchange-Design, create & maintain user roles, profiles & hierarchies-Email Campaign management-Handle all basic administrative functions including user account… Show more Salesforce Administrator-Create & maintain fields, views, page layouts, report types & other Salesforce objects & functions-Maintain, enhance & create workflow rules, validation rules & configurations within SF-Maintain security including sharing rules & security levels-Install & maintain apps from the AppExchange-Design, create & maintain user roles, profiles & hierarchies-Email Campaign management-Handle all basic administrative functions including user account maintenance, overall data health maintenance & other routine tasks-Be the company subject matter expert on SF-Tools used: SF Data Loader, JIRA, Email scrubbers (Zero Bounce & Captain Verify), Email marketing apps (MailJet. Active Campaign, MadMimi, PinPointe)Business Systems Analysis-Research & analyze all aspects of existing business practices & procedures-Generate enhancement projects to improve business processes-Effectively act as the liaison between users, the developers & the decision makers-Full testing of any enhancement or defect fix-Develop methodology documents based on self-initiated interviews, diagrams, surveys & workflow analysis-Create & maintain user documentation-Timely reporting of defects & monitoring until fixed-Provide support & collaborate with other teams on any business process, SF & data analysis/reporting-related concerns-Tools used: Confluence, JIRA, RAM (in-house), SF, Looker, MS OfficeData Processing & Analysis-Compile & sort information for data entry or mass loading while identifying inconsistencies & correcting inaccuracies.-Provide reporting & analysis of data as required by business managers-Develop complex reports to enable the business teams to improve their sales & marketing strategies-Organize & scrutinize large quantities of data, interpret metrics, & derive actionable insights-Create & maintain Reports & Dashboards in Looker & Salesforce-Tools used: Confluence, RAM (in-house), SF, Looker, MS Excel Show less

Cebu

Responsibilities:o Production Support | Worldwide (WW) SFDC Key User/Super User & Data Admin• Provide training to WW Key Users and Super Users & WW SFDC Data Admin• Provide second-level production support• Analysis, investigation and resolution of escalations from WW Key Users and Super Users & WW SFDC Data Admino Production Support | 2nd Level Configuration/Fixes• Configure and make changes in the SFDC system• Help identify/analyze and resolve integration… Show more Responsibilities:o Production Support | Worldwide (WW) SFDC Key User/Super User & Data Admin• Provide training to WW Key Users and Super Users & WW SFDC Data Admin• Provide second-level production support• Analysis, investigation and resolution of escalations from WW Key Users and Super Users & WW SFDC Data Admino Production Support | 2nd Level Configuration/Fixes• Configure and make changes in the SFDC system• Help identify/analyze and resolve integration issues• Act as primary support for configuration management of incidents• Work with appropriate business users and IT technical resources to ensure efficient and effective resolution of errorso Production Support | Repository of expert knowledge in system/process• Maintain BPP (Business Policies and Procedures)• Maintain and update SFDC process and training documentationo Support in the Development of SFDC Enhancements and Defects• Obtain understanding of SFDC functionalities and work streams in order to support business requirements and continuous improvement initiatives• Attend daily scrum/sprint meetings with Business Analysts and developers using Rally (Agile)• Dev and QA Environment Testing• Key User/Super User program management• SFDC Global Data Admin program management• Provide system design and implementation methodology analysis• Review proposed design solutions and identify impacts• Review and assess future release functionality• Data gathering, analysis and presentation as needed Show less

Cebu City

Provided support and/or training for the entire NA sales team with any and all issues/inquiries with SFDC and its attached applications (TAS Account Plan, TAS Deal Maker Playbook, Anaplan, Deal Desk CPQ, Click n Claim, DiscoverOrg, CirrusInsight, Salesforce1 App, etc.) through email, chat and phone. Responsibilities include providing support for:* Lead and Contact Management (Lead and Contact Creation, Lead to Account Creation, Contact Creation, etc.)* Account Management (Account… Show more Provided support and/or training for the entire NA sales team with any and all issues/inquiries with SFDC and its attached applications (TAS Account Plan, TAS Deal Maker Playbook, Anaplan, Deal Desk CPQ, Click n Claim, DiscoverOrg, CirrusInsight, Salesforce1 App, etc.) through email, chat and phone. Responsibilities include providing support for:* Lead and Contact Management (Lead and Contact Creation, Lead to Account Creation, Contact Creation, etc.)* Account Management (Account Creation, Account Change Requests, Accounts Merge, Territory Management, etc).* Activity Management* Creation of Opportunities and Opportunity Management* TAS Deal Maker Playbook and Account Plan Management* DealDesk Quote Management* Reports and Dashboards Creation and Management* Anaplan Forecasting Opportunity Management* Click n Claim Tool Support* DiscoverOrg Tool Support* CirrusInsight Support Show less

Cebu

Responsibilities:* Lead to account creation in accordance to current business processes.* Any and all account change requests processing using Master Data Management (MDM) also in accordance with business rules in all geographies* Management of Sold to issues* Resolve any and all data-related SFDC cases, worldwide* ServiceNow approvals for new and modification of SFDC user accounts* Other adhoc data administration projects as needed

Cebu City, Philippines

My position is to support the US- and EMEA-Based Direct Marketing team with clerical and administrative support tasks from data entry in spreadsheets to data preparation in SFDC.Responsibilities:* Provide immediate preparation and assignment of in-bound inquiries (e.g. Contact Us forms, AdWords leads) within two hours of submission during standard in-country business hours.* Help maintain high-quality data through provided reports and tools.* Create tasks for in country… Show more My position is to support the US- and EMEA-Based Direct Marketing team with clerical and administrative support tasks from data entry in spreadsheets to data preparation in SFDC.Responsibilities:* Provide immediate preparation and assignment of in-bound inquiries (e.g. Contact Us forms, AdWords leads) within two hours of submission during standard in-country business hours.* Help maintain high-quality data through provided reports and tools.* Create tasks for in country Direct Marketing Associates.* Data entry projects, as assigned.* Other clerical and administrative support tasks, as assigned.* Regular interactions with the Direct Marketing Team Leads and other Direct Marketing Team members.* Provide analysis on reports submitted on a weekly, monthly basis.* Has full responsibility in creating tasks for the Direct Marketing Associates in US and EMEA. Show less

Cebu City, Philippines

* Provided reliable technical assistance and prompt resolution on all inkjet printer-related issues to North American clients. Main tool used is Siebel.* Assisted customers with initial hardware setup step-by-step walk-through (unboxing, connection and installation of all printer components and software installation).* Troubleshooted and provided solutions to all printer-related hardware issues (paper jams, paper quality problems, no power, etc.).* Also provided resolution of… Show more * Provided reliable technical assistance and prompt resolution on all inkjet printer-related issues to North American clients. Main tool used is Siebel.* Assisted customers with initial hardware setup step-by-step walk-through (unboxing, connection and installation of all printer components and software installation).* Troubleshooted and provided solutions to all printer-related hardware issues (paper jams, paper quality problems, no power, etc.).* Also provided resolution of software issues (no print, errors when printing, software installation problems, etc.) with popular computer operating systems (Windows, Macintosh and Linux).* Provided resolution to any and all faxing issues (initial fax setup, unable to send/receive fax, cannot fax from computer, etc).* Awarded Top Agent of the Year 2011 across the entire Technical Support Center team (both Inkjet and Laser Technical Support).* Assigned the role of Training - Point of Contact (May 2011 – August 2012) – conducted technical training and guidance to new hires until floor deployment. Provided guidance in resolving customer calls, the current mandated customer call process and on current management directives and processes throughout the training period. Also conducted other classes for the entire inkjet team on process updates as needed by management.* Awarded the Manager’s Appreciation Award for my training efforts. Show less

Cebu City, Philippines

* Promptly assisted customers with all technical issues related to the VoIP service* Provided complete initial setup and installation assistance (unboxing, connecting of cables and parts, telephone connection, etc.)* Troubleshooted on any and all telephony issues (no audio, choppy audio, echo, one way audio, etc.). Also troubleshooted on any and all faxing capability issues.* Assisted customers with internet connectivity on all types of internet browsers on Windows and Macintosh… Show more * Promptly assisted customers with all technical issues related to the VoIP service* Provided complete initial setup and installation assistance (unboxing, connecting of cables and parts, telephone connection, etc.)* Troubleshooted on any and all telephony issues (no audio, choppy audio, echo, one way audio, etc.). Also troubleshooted on any and all faxing capability issues.* Assisted customers with internet connectivity on all types of internet browsers on Windows and Macintosh operating systems.* Also had customer service (general inquiries and billing), sales and customer retention functions when needed by the team.* Promoted to Technical Support Representative Level 2 by December 2008. Show less

Mandaue City, Philippines

* Responsible for the identification and resolution of any and all hardware and software technical problems and malfunctions related to DSL connectivity.* Helped customers with initial installation of DSL modem and other components.* Troubleshooted on issues with internet connectivity (no internet, slow connections, intermittent connections, etc.) with their Windows or Macintosh computers.