Edgar Vincent Quitos Email & Phone Number

Cebu City, PH

Metro Cebu

Responsibilities:-Lead a group of Salesforce administrators with implementation, support, and maintenance of Salesforce-All aspects of user and license management and design including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules-Salesforce configuration/design changes, including (but not limited to): flow.

Region VII - Central Visayas, Philippines

Salesforce Administrator-Create & maintain fields, views, page layouts, report types & other Salesforce objects & functions-Maintain, enhance & create workflow rules, validation rules & configurations within SF-Maintain security including sharing rules & security levels-Install & maintain apps from the AppExchange-Design, create & maintain user roles.

Cebu

• Responsibilities:o Production Support | Worldwide (WW) SFDC Key User/Super User & Data Admin
• Provide training to WW Key Users and Super Users & WW SFDC Data Admin
• Provide second-level production support
• Analysis, investigation and resolution of escalations from WW Key Users and Super Users & WW SFDC Data Admino Production Support | 2nd Level Configuration/Fixes
• Configure and make changes in the SFDC system
• Help identify/analyze and resolve integration… Show more Responsibilities:o Production Support | Worldwide (WW) SFDC Key User/Super User & Data Admin

Cebu City

Provided support and/or training for the entire NA sales team with any and all issues/inquiries with SFDC and its attached applications (TAS Account Plan, TAS Deal Maker Playbook, Anaplan, Deal Desk CPQ, Click n Claim, DiscoverOrg, CirrusInsight, Salesforce1 App, etc.) through email, chat and phone. Responsibilities include providing support for:* Lead and.

Cebu

Responsibilities:* Lead to account creation in accordance to current business processes.* Any and all account change requests processing using Master Data Management (MDM) also in accordance with business rules in all geographies* Management of Sold to issues* Resolve any and all data-related SFDC cases, worldwide* ServiceNow approvals for new and.

Cebu City, Philippines

My position is to support the US- and EMEA-Based Direct Marketing team with clerical and administrative support tasks from data entry in spreadsheets to data preparation in SFDC.Responsibilities:* Provide immediate preparation and assignment of in-bound inquiries (e.g. Contact Us forms, AdWords leads) within two hours of submission during standard.

Cebu City, Philippines

* Provided reliable technical assistance and prompt resolution on all inkjet printer-related issues to North American clients. Main tool used is Siebel.* Assisted customers with initial hardware setup step-by-step walk-through (unboxing, connection and installation of all printer components and software installation).* Troubleshooted and provided solutions.

Cebu City, Philippines

* Promptly assisted customers with all technical issues related to the VoIP service* Provided complete initial setup and installation assistance (unboxing, connecting of cables and parts, telephone connection, etc.)* Troubleshooted on any and all telephony issues (no audio, choppy audio, echo, one way audio, etc.). Also troubleshooted on any and all faxing.

Mandaue City, Philippines

* Responsible for the identification and resolution of any and all hardware and software technical problems and malfunctions related to DSL connectivity.* Helped customers with initial installation of DSL modem and other components.* Troubleshooted on issues with internet connectivity (no internet, slow connections, intermittent connections, etc.) with.