Erik Draijer Email and Phone Number
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Visionary Leader and Business Transformer.Experienced manager renowned for crafting and executing successful strategies, fostering customer-centricity, and adeptly setting up customer success teams and frameworks. Proven track record in transforming businesses into high-performing entities, emphasizing margin expansion, revenue growth, and retention.Key Strengths:- Proficient in developing visionary strategies and translating them into actionable plans for business success.- Known for being highly customer-centric, ensuring the alignment of business goals with customer needs- Extensive experience in setting up customer success teams and implementing frameworks that drive customer satisfaction and retention- Accomplished in transforming businesses through strategic initiatives, yielding heightened margins, boosted revenue, and elevated retention rates. Successfully transformed over 10 businesses, achieving operational margins exceeding 70% and a revenue retention rate of 100%+ (excluding new customers).- Successfully led diverse teams, structured processes, and served as a sparring partner for C-suiteExcellent problem-solving skills coupled with a proven ability to navigate change management challenges
Aloome
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Co-FounderAloome Jan 2024 - PresentReimagining Online Retail
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Chief Executive OfficerOpsuccess Dec 2023 - PresentWe are a team of seasoned software professionals who bring over two decades of invaluable experience in successful transformation of software development and IT services -
Vp Business SuccessAurea Retail Apr 2022 - Nov 2023Aurea Retail is your true partner for e-commerce and retail supply chain software. -
Vp Of Customer SuccessAurea Software May 2020 - Mar 2022Austin, Texas, UsAs the VP of Customer Success, I spearheaded the establishment of robust customer success frameworks across multiple software products, achieving significant business outcomes:- Developed and implemented a comprehensive framework to enhance customer value, ensuring they derived maximum benefits from our software- Successfully increased revenue by strategically incorporating commercial hooks within the customer success framework, driving business growth- Initiated a program of partially automated assessments of customer implementations known as the Business Value Centre, streamlining the evaluation process- Implemented processes for Customer Success Managers to elevate the maturity of customers' implementations, resulting in increased customer retention- Contributed significantly to overall business growth through the successful implementation of customer-centric strategies- Within our customer success framework, we were able to include processes through which we successfully cross-selled other products from the Aurea portfolio to our customersThis role showcased my ability to drive revenue, enhance customer value, and foster long-term customer relationships, resulting in substantial business growth. -
Program DirectorAurea Software Apr 2015 - Apr 2020Austin, Texas, UsAs a Program Director in a software private equity business, I played a pivotal role in reshaping the landscape of Professional Services across multiple acquired product lines. My achievements include:- Developed and executed visionary strategies, aligning goals and ensuring successful plan implementation- Successfully transformed over 10 different services businesses, driving substantial growth and turning skeptics into strategic partners- Transformed service teams, developing and implementing playbooks for business transition of the acquired services businesses- Elevated services teams from negative margin to an impressive 70% gross margin by optimizing efficiency- Extensive experience with various products, including CRM systems, marketing platforms, collaboration software, sales playbooks software, and ecommerce retail platforms- Successfully grew services revenue by setting up and executing consultancy driven sales processes for ARR services packages- Expanded and nurtured relationships with key clients, including AON, Lloyd’s Banking Group, Standard Chartered Bank, Société Général, UBS, Daimler, and BMW.Aurea:At Aurea, we constantly challenge ourselves to identify and engineer truly transformative customer experiences, and we look for innovative ways that software and processes can transform an average experience for your customers into a great one.Our customer experience platform helps over 1,500 companies worldwide build, execute, monitor and optimize the end-to-end customer journey for a diverse range of industries including Energy, Retail, Insurance, Travel & Hospitality and Life Sciences.
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Business Solutions ManagerUpdate Software Ag Nov 2010 - Mar 2015Vienna, Vienna, AtFor over 20 years, update has been valued by its customers and partners as a manufacturer of industry-specific CRM solutions. With many years of experience, we are able to support rapid and flexible sales, marketing and customer service process optimization for businesses that operate internationally. More than 170,000 satisfied customers at 1,500 companies around the world have trusted our CRM solution, and it is this trust that has enabled us to hold a place among CRM market leaders for years. Our long-standing customers include 3M, ALK Abello, AstraZeneca, Boehringer Ingelheim, Canon, Demag Cranes & Components, DuPont, Hamburger Sparkasse and 200 other savings banks in Germany, LBS Nord, Magna Steyr, Paul Hartmann, ratiopharm, Raiffeisen Schweiz, UnicreditBank Hungary, Uzin Utz and many more.Headquartered in Vienna, update software AG has eight branch offices in Europe and the United States, and is listed on the Frankfurt Stock Exchange. Together with our strategic partners, such as Atos Origin, Hewlett-Packard, Sensix and Steria Mummert Consulting, and with our hosting partner IBM, we work on a global basis to ensure the success of our customers. To help the customers to become successful, you need to understand their industry. Industry know-how and specialization in all areas are key to our corporate philosophy at all stages: from product development to customer care. We support the unique requirements of each industry with preconfigured solutions for Life Sciences, Financial Services, Manufacturing and Construction. -
Manager IctMulti-M/It Oct 2009 - Oct 2010Amsterdam, Noord Holland, NlMulti-M/IT is a service provider in the customer data management and lead distribution spaces in Europe, Latin America, Africa and Middle East. Perhaps the most important words in that sentence are “service provider.” Multi-M/IT sells services.Multi-M/IT has – for over 10 years - structurally invested in the areas of Master Data Management and Customer Data Integration.Multi-M/IT has gone through many companies, large and small, with a fine-tooth comb, encountering bottlenecks in processes, seeing issues that are difficult to excavate from the inside out. Multi-M/IT helps you renovate and innovate – without reinventing yourself.Multi-M/IT helps you find, polish and enhance the data you have. We help you turn that data into information that allows you to make informed decisions on customer contact strategies. Multi-M/IT helps you identify your current key customers, but also helps you predict who your future best customer will be. This knowledge is key to your profitable survival. -
Manager Software DevelopmentMulti-M/It Jul 2006 - Oct 2009Amsterdam, Noord Holland, Nl
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Manager Application ManagementMulti-M/It Mar 2003 - Jul 2006Amsterdam, Noord Holland, Nl
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Manager Systems AdministrationFactotum Media Jul 1998 - Mar 2003 -
Prepress - Manager OutputBrouwer Utrecht 1994 - 1998
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InternTetterode Aug 1992 - Jun 1993Intern for this great company selling computers, software, equipment and supplies for the graphic industry.
Erik Draijer Skills
Erik Draijer Education Details
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Mediacollege Amsterdam
Frequently Asked Questions about Erik Draijer
What company does Erik Draijer work for?
Erik Draijer works for Aloome
What is Erik Draijer's role at the current company?
Erik Draijer's current role is Product Management and Co-Founder at Aloome - Reimagining Online Retail / CEO at OpSuccess.
What is Erik Draijer's email address?
Erik Draijer's email address is er****@****rea.com
What is Erik Draijer's direct phone number?
Erik Draijer's direct phone number is +151220*****
What schools did Erik Draijer attend?
Erik Draijer attended Mediacollege Amsterdam.
What skills is Erik Draijer known for?
Erik Draijer has skills like Project Management, Software Project Management, Crm, Business Analysis, Consulting, Change Management, Team Management, Requirements Analysis, Software Development, Saas, It Management, Cloud Computing.
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