Erik Drakenberg

Erik Drakenberg Email and Phone Number

Chief Operating Officer @ Apptech
Hudiksvall, SE
Erik Drakenberg's Location
Hudiksvall, Gävleborg County, Sweden, Sweden
Erik Drakenberg's Contact Details

Erik Drakenberg work email

Erik Drakenberg personal email

About Erik Drakenberg

Experience from different C-level positions, such as CIO, COO and CEO. Board member and advisor. Experience from software development, e-commerce, BPO, Customer Service, Training and Development etc.Great coaching and leadership skills. High focus on business and technology.I am the one who makes work fun and interesting.Experienced with working with everything from small companies up to multi language organizations with thousands of employees in different countries.

Erik Drakenberg's Current Company Details
Apptech

Apptech

View
Chief Operating Officer
Hudiksvall, SE
Website:
apptech.se
Employees:
31
Erik Drakenberg Work Experience Details
  • Apptech
    Chief Operating Officer
    Apptech
    Hudiksvall, Se
    View
  • Wgr Holding Ab
    Chief Operating Officer
    Wgr Holding Ab Jan 2024 - Present
    Hudiksvall, Gavleborg County, Sweden
  • Trygga Hjälpen
    Board Member
    Trygga Hjälpen Jan 2024 - Present
    Hudiksvall, Gavleborg County, Sweden
    View
  • Apptech
    Chief Operating Officer
    Apptech Oct 2021 - Present
    Hudiksvall, Gavleborg County, Sweden
    View
  • Visma Software Ab
    Operational Manager
    Visma Software Ab Apr 2021 - Oct 2021
    Hudiksvall, Gavleborg County, Sweden
  • Wgr Data Ab (Wikinggruppen)
    Ceo
    Wgr Data Ab (Wikinggruppen) Nov 2019 - Oct 2021
    Hudiksvall, Sweden
    Key responsibilities:-Daily Operations-Plan, execute and follow up -Recruitment-Handling all teams (Customer Service, Project Management, Marketing and Development)-Salary Process/Adjustments-Board Meetings (prepar, conduct and act up on decisions)
    View
  • Wgr Data Ab (Wikinggruppen)
    Operativ Chef / Coo
    Wgr Data Ab (Wikinggruppen) Apr 2017 - Nov 2019
    Hudiksvall, Sweden
    Key responsibilities:-Daily Operations-Plan, execute and follow up -Recruitment-Handling all teams (Customer Service, Project Management, Marketing and Development)-Salary Process/Adjustments
  • Byggsverige.Se
    Research Director
    Byggsverige.Se Aug 2014 - Apr 2017
    Hudiksvall / Ljusdal
    Responsible for the research teams with focus on Sweden and Norway.
  • Teleperformance Nordic
    Project Manager
    Teleperformance Nordic Jan 2012 - Jul 2014
    Project Manager with internal and external projects. The job could be changing payroll model and software one day and working with a client the next day to figure out how to increase C-Sat the next day.
    View
  • Teleperformance Nordic
    Acting Cio Nordic Region
    Teleperformance Nordic Nov 2013 - May 2014
    Stockholm, Sweden
    Acting CIO for a period of time and managing the IT dept that had coworkers in 6 different countries.
    View
  • Xfoto
    Owner & Janitor
    Xfoto Feb 2008 - Dec 2012
    Selling pictures from photographers mainly to papers in Sweden.
  • Teleperformance
    Client Service Delivery Manager / Assistant Callcenter Manager
    Teleperformance Dec 2007 - Dec 2011
    Responsible for one of our clients within the telecom industry. This included all aspects of tasks, such as financial, staff and client related responsibility.When I started this task we had approx 100 people working with this client - a number that grew to a bit over 300 FTE when I took on new challanges.I was responsible for delivering SLA and reporting it to management and clients, and within this I also was responsible for negotiating SLA deviation..
    View
  • Anthill
    Training/Development/Project Management
    Anthill May 2006 - Nov 2007
    View
  • Edc (Erik Drakenberg Consulting)
    Owner
    Edc (Erik Drakenberg Consulting) May 2002 - May 2006
    Main focus on educational related tasks within the private and public sector. Conducted training of callcenter agents and managers. Did also do consultant work within organizations and their development.
  • Merkantildata A/S - Ementor
    Educational Manager
    Merkantildata A/S - Ementor Oct 1999 - May 2002
  • Twenty4Help Knowledge Service
    Support Agent
    Twenty4Help Knowledge Service 1998 - 1999

Erik Drakenberg Skills

Call Centers Telecommunications Management Contact Centers Outsourcing Team Leadership Leadership Project Management Customer Satisfaction Workforce Management Service Delivery Call Center Team Management Customer Service Customer Experience Coaching Project Planning Change Management Training Technical Support Operations Management B2b Call Center Development Customer Retention Business Development Customer Relationship Management Avaya Crm Bpo Quality Assurance Account Management Team Building Microsoft Office Performance Management It Service Management Vendor Management Negotiation Inbound Marketing Sales Telemarketing Process Improvement Business Analysis Analysis Security Business To Business Strategic Planning Ivr Sla Service Level Agreements

Erik Drakenberg Education Details

Frequently Asked Questions about Erik Drakenberg

What company does Erik Drakenberg work for?

Erik Drakenberg works for Apptech

What is Erik Drakenberg's role at the current company?

Erik Drakenberg's current role is Chief Operating Officer.

What is Erik Drakenberg's email address?

Erik Drakenberg's email address is er****@****ail.com

What schools did Erik Drakenberg attend?

Erik Drakenberg attended Tp University Mexico, Högskolan I Skövde, Voxnadalens Gymnasium, Lillboskolan.

What are some of Erik Drakenberg's interests?

Erik Drakenberg has interest in Technology And Good Music, Photo.

What skills is Erik Drakenberg known for?

Erik Drakenberg has skills like Call Centers, Telecommunications, Management, Contact Centers, Outsourcing, Team Leadership, Leadership, Project Management, Customer Satisfaction, Workforce Management, Service Delivery, Call Center.

Who are Erik Drakenberg's colleagues?

Erik Drakenberg's colleagues are Josefine Amré, Felicia Müller, Sofie Nyblad, Jenny Engman, Nicklas Öst, Christian Larsen, Kadahizi Jean Baptiste.

Not the Erik Drakenberg you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.