Ericka Draper Email & Phone Number

Experienced business professional with an emphasis on Operations and Dispute Resolution. Strong organizational skills. Extensive background in finance and real estate.

Listed skills include First Time Home Buyers, Real Estate, Investment Properties, Marketing, and 8 others.

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  Senior Operations/Dispute Resolution Specialist

  Careington International

  Jul 2011 - Present - Frisco, Tx

  • Work with various financial institutions to provide requested documentation in a secure and timely manner, according to Operations guidelines (Dispute Resolution Specialist).• Manage credit card chargebacks and inquiries from financial institutions in a timely manner.• Process data entry request to include new member applications, editing existing member records, processing and posting members payments to include refunds.• Verify member records, research member related issues… Show more • Work with various financial institutions to provide requested documentation in a secure and timely manner, according to Operations guidelines (Dispute Resolution Specialist).• Manage credit card chargebacks and inquiries from financial institutions in a timely manner.• Process data entry request to include new member applications, editing existing member records, processing and posting members payments to include refunds.• Verify member records, research member related issues. File and retrieve enrollment documents.• Communicate via letter, email or phone while ensuring compliance with company procedures and legislative policies. • Assist members with escalated issues via correspondence• Answer 100 + incoming customer service and sales calls positively and professionally. • Provide accurate and prompt responses to resolve customer’s inquiries in a very polite and courteous manner.• Verify caller’s identity, provide accurate information and read Disclosure on every sales call.• Preform data entry such as: creating new accounts from sales call, edit member’s accounts, process and post payments. • Assist members with compliance issues as it relates to Better Business Bureau complaints.• Daily monitoring of multiple email inboxes.• Perform various Member Services duties as part of daily operations.July 2011 - Sept. 2013March 2011 - Present Show less

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  Capella University

  3.5 Gpa