Over several years in the Sales industry as an agent, negotiator, and marketer. The skills I have gained are invaluable and I can relate with a multitude of people. This allows me to be an excellent communicator and negotiate for clients. The relationships I build with my clients have been amazing. My role is to build cross-functional relationships and identify opportunities to improve customer service experience by focusing on speed to answer, wrap time, accuracy, representative friendliness, articulation, competency, and other metrics.