Edward Rego, Pmp, Cptd Email & Phone Number

Fleming Island, Fl, Us

Southeastern Us

Managed all aspects of training development, procurement, delivery, LMS administration, and reporting for 290 plant employees. Maintained a $250,000 plant training budget. Facilitated Red Cross First Aid-CPR-AED training.• Implemented Generative AI workflows for narration, translation, and graphic design resulting in $5,000 cost savings per course, and reduced development time.• Developed 50 e-learning courses on topics including compliance, safety, and systems training.• Utilized blended learning, experiential learning, and on-the-job training methodologies to develop and implement cross-functional reskilling programs for 75 employees in Maintenance, Operations, and Support Systems. Created reporting/tracking mechanisms in SharePoint. Improved scheduling flexibility and individual productivity.• Created operational training videos resulting in $50,000 in budgeted cost savings, and $1,500 savings in overtime costs.• Streamlined OSHA/DOT/EPA training compliance reporting, improved accuracy, and reduced administrative time.

Woodland Hills

Responsible for external client training, supporting over 100,000 end users of SaaS based accounting software. Hired, trained, and coached performance of three instructional designers.• Supported 50% year-over-year sales growth by producing over 20 hours of e-learning course content, (including multi-language translations) resulting in over 30,000 course completions.• Implemented rapid instructional design process to improve efficiency, reduce cycle time, and increase production velocity.• Administered legacy LMS. Managed selection and implementation process for new LMS.• Managed content development and administration of live webinar series.• Administered Continuing Professional Education (CPE) program for Certified Public Accountants (CPAs).

Glendale, Ca

• Consulted with senior stakeholders to develop Field Manager training, including: sales, customer service, and operational skills.• Designed 30 e-Learning courses to support new hire training in 2,000 properties nationwide (examples include: point-of-sale system, process and procedures, audit, time/attendance, repair/maintenance, coaching, sales, and product knowledge).• Launched online learning academy in SkillSoft learning management system to support new hire training program.• Implemented rapid e-learning development process (reduced cycle time to produce courses; increased interactivity and multimedia capability).• Designed comprehensive sales training program, including: scripts, job aids, role-play, scorecards, and online assessments (contributed to year-over-year sales growth from 2010 to 2012). Facilitated recorded video instruction for program roll-out.• Developed and presented content for Annual Sales Conference. Coached presenters on facilitation skills.

Costa Mesa, Ca

• Consulted with sales leaders to identify and implement training initiatives for $100,000,000 business units.• Created instructional media (job aids, facilitator/participant guides, and reference material) for classroom training.• Partnered with sales/marketing subject matter experts to develop 25 e-Learning courses contributing to yearly 10% sales growth over 2 years.• Reduced training costs and delivery time by redesigning e-Learning development process and eliminating travel costs.• Aligned sales training strategy to business unit goals by creating training roadmaps and e-Learning library.• Facilitated on-boarding for new Credit Services sales representatives, including weekly webinars and 5-day classroom training focused on product knowledge and sales (increased participation and learner retention by assigning learners to present course content).

Chatsworth, Ca

• Consulted with internal clients to determine business needs and create training programs for 1,500 employees nationwide in 46 operational locations. • Conducted regular observation and coaching sessions for three full-time trainers.• Developed and delivered targeted data entry training resulting in 30% error reduction (increased accuracy for inventory tracking and profit margin reporting).• Created customer service incentive program resulting in 10% improvement in satisfaction scores.• Implemented blended learning strategy (virtual classroom, instructor-led training, and self-directed learning) resulting in reduced travel costs and implementation time.• Created training metrics which improved business alignment and directly linked training results to business success.

Anaheim, Ca

• Consulted with internal clients to determine performance needs and create training materials. • Created blended learning program and pre/post course assessments for start-up business unit, resulting in a 2 to 3 week improvement in new hire productivity. • Reduced development time and set quality standards by creating Captivate and PowerPoint instructional templates.• Ensured consistent new-hire training by creating instructional media for calculating income, system reporting, fraud detection, competition, sales, and additional ad hoc topics.

Sales & Leasing

• Negotiated sales and leasing contracts for new and pre-owned vehicles.• Consistently received highest score of Excellent on Customer Satisfaction Index.

Neptune, Nj/Los Angeles, Ca

• Consulted with external clients to identify, clarify, and address business needs. Recommended best practices based on individual client needs. • Developed web-based training materials in storyboard format.• Developed instructor-led training materials including facilitator guides,participant guides, assessments and PowerPoint presentations. • Facilitated classroom training programs and change management initiatives for new product roll-outs. • Consulted to develop nationwide training strategy for Time Warner Cable high-speed modem service, resulting in five successful regional launches. • Implemented blended learning strategy, resulting in reduced costs, increased participation and learner retention.• Managed 4-week training supporting rapid business unit expansion for Cox customer service, resulting in 50 comprehensively trained new employees.

Los Angeles, Ca

• Provided performance consulting, instructional design, and facilitation services.• Regularly met with project stakeholders to ensure on-time delivery of programs within budget.• Developed and implemented pilot training for AT&T’s Broadband interactive cable television product.• Conducted comparative analysis for existing versus proposed curriculum for installation and repair technician (used as the basis for selecting vendors).• Developed and delivered training for regional high-speed data service roll-outs for Time Warner Cable and Cox Communications, resulting in 2 successful regional launches (as a Maher & Maher sub-contractor).

TRAINING MANAGER, High-Speed Data Service, 1999 – 2000 • Developed, delivered and coordinated all high-speed cable modem service courses to support a 2,500 associate region. • Managed development and performance of two full-time trainers. • Partnered with regional stakeholders to ensure that business needs were met.• Partnered with Learning & Development stakeholders throughout the company to develop & deliver enterprise-wide initiatives.• Managed regional roll-out of high-speed cable modem service.SR. CUSTOMER SERVICE & SALES TRAINER, High Speed Data & Video, 1996 – 1999• Designed and delivered training to support start-up business unit, resulting in successful product launch of high-speed cable modem service (ultimately 1/3 of company’s sales).• Facilitated over 300 classroom training sessions (customer service, sales, billing, product knowledge, technical support, business writing and time management).• Coordinated region-wide brand launch training for 1,500 associates.