Ed Rhoades Email & Phone Number

Babylon, New York

Owner of 3 Mosquito Squad Franchises serving Western and Central Suffolk County and Northern Nassau County on Long Island, New York.

Cash Services Sub-Regional manager responsible for 3 Cash Vaults located in New York State consisting of approximately 120 associates. Manage an annual operating budget of over $10MM. Initiated a process to provide currency to our vendor bypassing the Federal Reserve. Resulted in $600,000 reduction in Federal Reserve cross-shipping fees annually..Developed improved productivity tracking mechanism adopted by Senior Management as the standard and implemented in all 55 franchise vaults.Developed and implemented deposit path optimization process to direct currency deposits to most cost-efficient processing method and equipment based upon deposit characteristics. Resulted in savings of 10 FTE.Managed one of my vaults through outsourcing and closure resulting in annual savings of $230K.Utilized both bankwide and internally developed associate surveys to ensure employee satisfaction with working conditions and leadership effectiveness.

Managed West Hempstead Tier 1 Cash Vault consisting of 100 associates processing 24 hours per day, six days per week. Completed eight month Six Sigma Lean project identifying opportunities for productivity improvement and implemented creative changes resulting in $660K in savings.Managed the expansion of the facility increasing processing capacity by 250% to meet the Bank's growth needs. Project included reengineering all workflows and implementation of high speed currency counting equipment.Implemented third shift night processing and provided boutique processing to meet the needs of the Bank's largest cash management customer with excellent results.Consistently managed customer processing and inquiries to exceed customer expectations.Developed monthly scorecard process to track leader effectiveness against scorecard goals.Consistently achieved top ratings on audits by both internal and external site examiners.

Managed a staff of 40 responsible for the processing of all new commercial loans, advances, loan payments and maintenance of the Bank's $9 billion commercial loan and $4 billion syndicated loan portfolios.Consolidated Bancorp's New York and New Jersey Commercial Loan Processing operations into a single location resulting in Occupancy and FTE savings.Implemented a centralized Quality Assurance Unit which accelerated defect detection, correction and prevention.

Mba, Banking And Financial Markets

Ba, Economics And Management Science