Edrian Acotin Email & Phone Number

Quezon City, Ncr, Ph

Yakal, Makati, Kalakhang Maynila

Client: Unionbank of the Philippines- Ensure and monitor Network branches by using PRTG NetworkMonitoring, Huawei NCE eSIGHT, Dark Fiber and NCE Campus Network Monitoring- Handling and managing Campus and Branch Network Equipment- Checking of Branches network connectivity, bandwidth, and Utilization.- Coordinating with partner vendors relating to Network and Communication availability- Performing test calls and monitoring of Unionbank’s Telephony Services by using Cisco IP Phone Telephony, Aspects and Prophecy.- Regularly health check on Data Center Core-Server cluster; Perform network troubleshooting on network hardware & software.- Ensure Network uptime and manage Telco escalations.- Maintain SLA on the availability of Network Infrastructure.- Coordinate with partner vendors relating to Network and Communication availability.

35 San Antonio, San Francisco Del Monte, Quezon City, 1105 Metro Manila

-Perform diagnostics and basic repairs.-Perform hardware upgrade when needed as recommended by Client.-Resolve computer related concerns of end users promptly and accurately and in a professionalmanner.-Technical skills, repairing Computer and laptop and printer.-Installing and configure computer hardware, operating systems and applications.-Replacing parts as required.

Unit 7 3Rd Floor Gilmore It Center, #8 Gilmore Street Cor. 1St Street New Manila, Quezon City

-Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities.-Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments.-Perform troubleshooting, parts replacement, system upgrades and deployments.-Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.-Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event.

Fmsg Building, Unit 206, 9 Balete Dr, Lungsod Quezon, 1112 Kalakhang Maynila

-Provide client support using remote and configure; diagnose and troubleshoot software or hardware error.-Conduct inventory hardware and IT assets of the company.-Set-up and configure of servers, workstations, printers and other IT peripherals-Experienced in Cherwell ticketing system. Assist Onboarding and off boarding.-Consult with client vendor and personnel in other department or construction foremen to discuss estimate and resolve issue.-Assist with the installation of new hardware and help train employee on how it use.-Ensure to follow the standard operating procedures and meet service agreements.-Provide first level support to user request, analyze problem data software or hardware and determine appropriate solution.