Edrian Jacinto Email and Phone Number
Hi, my name is Edrian Jacinto, an aspiring Cybersecurity Analyst, currently with a 𝑪𝒐𝒎𝒑𝑻𝑰𝑨 𝑨+ certification and working towards other milestones such as the CompTIA Network+, Security+, Blue Team Level 1, and multiple cloud certifications. With 4+ years in the Telecommunication industry, and a year in the Banking industry, I provide exceptional customer service to those that I serve.𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐓𝐨𝐨𝐥𝐬: Maestro | NOVA | OneView | Salesforce | Vision21 | CRM | POS+ | IRIS | Active Directory | HTML | CSS | Python | Linux | AWS | Some examples of my results include:𝐂𝐨𝐚𝐬𝐭 𝐂𝐚𝐩𝐢𝐭𝐚𝐥 𝐒𝐚𝐯𝐢𝐧𝐠𝐬 𝐂𝐫𝐞𝐝𝐢𝐭 𝐔𝐧𝐢𝐨𝐧 - Professionally consulted clients in person and via phone while collaborating with the financial advisor team to maximize account potential and successfully retain 80% of clientele. 𝐑𝐨𝐠𝐞𝐫𝐬 - Solved customer complaints via phone, email and chat with a first touch resolution rate of 90% and an overall customer satisfaction rating on surveys of 4.5 out of 5.𝐁𝐞𝐥𝐥 (𝐕𝐢𝐫𝐠𝐢𝐧 𝐏𝐥𝐮𝐬) - Collaborated with colleagues to close deals and achieve sales quotas on a weekly and monthly basis, while ensuring strong customer relationships which led to positive referral KPI'sI get excited about opportunities where I can tie the skills I have learned from my certifications and my past job experiences to better serve others. As for my future, I hope to one day work as a SOC Analyst and ultimately as my skills grow, I aim to work towards a position in cloud security.Whenever I'm not studying for certifications or working on home labs, I can be found cooking a hearty meal or shaking up craft cocktails for friends and family. Please feel free to contact me at edrian.jacinto@hotmail.com or here on LinkedIn! I'm always look for insightful connections over a nicely brewed coffee or better yet, a nicely stirred cocktail!
Suyo Modern Peruvian
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BartenderSuyo Modern Peruvian Nov 2023 - Present
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Data EngineerHcltech Feb 2023 - Feb 2024- Developing skills in HTML, CSS, JavaScript, Linux, SQL, and AWS, while continuing to work towards certifications and distributed projects. - Collaborated with senior leaders and mentors to continue professional development by completing coursework in programming fundamentals, networking, and cloud concepts. -
Bank TellerCoast Capital Savings Aug 2021 - Jun 2022Burnaby, British Columbia, CanadaI am proud to say I have worked at Coast Capital Savings Credit Union. As one of the only certified B-Corporations in their class, they always valued "building better futures together" by putting their members first as a financial institution.During my time at Coast Capital Savings, I aimed to uphold their values by creating an uplifting customer experience that focused on making sure the client was benefiting from our financial products and services. By utilizing our products and working alongside my colleagues, we were able to leave a lasting impression on our clients, which resulted in less account closures and an overall more positive outcome. Some daily duties and tasks performed in my position were as follows:• Open and closed the bank following proper protocols, including counting cash, balancing personal and branch tills, and securing the vault at the end of the day• Maneuvered Internal systems to access clients accounts and maintain client security• Met daily and weekly outreach call quotas for renewals and other opportunities• Followed proper procedures when dealing with movement of important documents, cash notes and articles• Demonstrated initiative in learning and understanding new products, services and promotional offerings• Handled customer escalations with the assistance of colleagues and management to best serve our clients• Assisted in maintaining cash deposits and deliveries on a daily basis• Left critical notes on members accounts to ensure proper documentation and knowledge base for future solutions -
Customer Service ConsultantRogers Communications May 2019 - Aug 2020Vancouver, British Columbia, CanadaI thoroughly enjoyed my time at Rogers Communications as I worked as a customer service representative at the Burnaby headquarters. My main focus was to display the company's values and loyalty to their customers as a front line agent by properly servicing customer accounts and dealing with escalations. I was hired into a new department that they were initiating which primarily dealt with not only mobile device servicing, but home automation and internet as well. This broadened my skillset allowing me to have a better understanding of their internet protocols and home automation products and services. While working at Rogers I was also able to reach positive survey quotas while receiving positive comments. Only a few months into the new department, I was recognized by the company as someone capable of teaching others. I was given a temporary role in the LDP training department in which I was given the opportunity to train an individual from the next wave of applicants who were joining the newly created sector. Below are some further highlights of my experience at Rogers Communications:• Open and closed multiple tickets to resolve customer complaints and issues• Maneuvered systems such as Maestro, OneView, Salesforce, Vision21 and NOVA to deal with daily tasks and responsibilities• Scheduled callbacks via email and phone to guarantee customer satisfaction and completion• Optimized clients accounts by adding additional products and services• Learned company's products and services to best resolve client issues and understand customers needs• Handled customer escalations on behalf of the company and de-escalated potential closures• Assisted in training individuals in understanding system operations, the daily call workflow and how to interact with our clients -
Customer Service RepresentativeVirgin Mobile Canada Jan 2017 - May 2019Vancouver, British Columbia, CanadaDuring my time at Virgin Mobile, I aimed to exemplify their values by providing an exceptional customer service to members while delivering the best value for their dollar. I performed operational duties such as closing and opening, and was responsible for additional duties such as inventory management, which included shipping and receiving products. Throughout my time, I would develop skills such as communication, negotiation and de-escalation. I collaborated with fellow colleagues and management to optimize sales performance and close deals resulting in weekly and monthly quota completion. Ultimately I was recognized by the company as someone capable of achieving results and was moved to a busier location to exemplify my skills further. Below are some further highlights of my experience at Virgin Mobile:• Open and closed the store, including all the duties that accompanied it• Maneuvered the POS+ and IRIS system to receive payment by cash, check, credit cards, vouchers, or automatic debits• Meeting the daily, weekly, and monthly quota of both personal and store• Ability to go above and beyond to satisfy the customer's expectation• Demonstrate initiative in learning and understanding new products, services and promotional offerings.• Handle customer escalations and act as a liaison to resolve customer concerns• Act as an ambassador by professionally representing the Bell and Virgin brand -
Food Preparation Worker - CommissaryMatchstick Coffee Roasters Oct 2018 - Dec 2018Vancouver, British Columbia, CanadaOperated as a member of the commissary kitchen that dealt with back of house operations.Daily Operations included:• Packaging and storage of food within the company• Proper Inventory management of what food was required across branches• Processing the shipment of ingredients that were involved in food creation -
Sales ConsultantEmpower Security Contractors Corp. Sep 2016 - Oct 2016Vancouver, British Columbia, CanadaWorked in a cold environment (Door to Door) to professionally promote Empower Security Systems to clientele -
Line Cook - Garde MangerRoyal Dinette Jul 2016 - Aug 2016Vancouver, British Columbia, CanadaPerformed daily operations as a Garde Manger. Daily Tasks included:• Food preparation, setup and cleaning. • Properly sanitized station and ensured clean work space• Followed proper food safety protocols to ensure quality food was prepared and maintained• Worked in a diverse team environment that focused on proper timing for meal execution• Day and Night prep lists to ensure proper work flow -
Line CookMoxie'S Grill & Bar Oct 2015 - Jun 2016Winnipeg, Manitoba, CanadaPerformed daily operations as a line cook. Daily Tasks included:• Food preparation, setup and cleaning• Properly sanitized station and ensured clean work space for safety protocols• Responsible for opening and closing workstations • Worked in a diverse team environment for food execution and timing• Insured day to day inventory was kept up to date for busy services
Frequently Asked Questions about Edrian Jacinto
What company does Edrian Jacinto work for?
Edrian Jacinto works for Suyo Modern Peruvian
What is Edrian Jacinto's role at the current company?
Edrian Jacinto's current role is Aspiring Cybersecurity Analyst | CompTIA A+ | Cybersecurity | Telecommunication | Banking | I provide exceptional customer service experiences.
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